Career Services Manager

Summary

Job Category:: Counseling and Academic Advising
Job Title:: Career Services Manager

Job Category Definition:: This specialty provides a wide variety of services to students including academic advising, career counseling, personal counseling, and individual and group psychotherapy.
Job Title Definition:: The Career Services Manager oversees aspects of Career Services including overseeing the quality of the services provided, assignment of staff responsibilities in areas of counseling services, classroom teaching, career educational outreach programming, data management, assessment of services, and staff training; offers input into policy formation and implementation, quality improvement, and programmatic changes. Duties are performed at various levels within the defined title.
Working Conditions:: Specific physical requirements and effort are outlined in Job Responsibilities Worksheet (list of essential job duties and responsibilities specific to a particular job at the unit level) in accordance with the Americans with Disabilities Act of 1990 (ADA).
Other Requirements:: May require Nationally Certified Counselor (NCC) or Licensed Professional Counselor

Level 1

Level Details
Job Code	Salary Band	FLSA Status
SACA9101	H	Exempt

Level 1 positions typically demonstrate baseline planning, organizing, directing, and facilitating skills along with baseline knowledge of routine work applications, employment regulations, policies, and procedures necessary to perform assigned managerial/supervisory tasks; follow recommended approach to assigned work to facilitate achievement of desired results and review completed work of others to verify accuracy and conformance to required procedures and special instructions; ensure employees practice respect for the opinions of others and an awareness of the value of diversity, safety, and environmental consciousness in the workplace; utilize a communication style that is appropriate for a given situation; practice positive approaches to problem solving for basic issues; evaluate recommended changes/improvements to quality improvement processes, procedures, policies, and plans; supervise assigned staff and coordinate routine activities to ensure successful completion of tasks.

Typical Education & Experience
5+ years related experience Master’s Degree or higher in Counseling Psychology, Counselor Education, Student Affairs, Higher Education or a related discipline Or an equivalent combination of education and experience Required Certifications, Registrations or Licensure: May require Nationally Certified Counselor (NCC) or Licensed Professional Counselor

Typical Work Duties
Assist in the development and implementation of policies and procedures to maintain optimal agency functioning Ensure the quality of services provided by staff within area of responsibility Monitor and report the services provided and activity levels within Career Services Provide orientation and training to new staff members Develop and deliver a range of career/life education and outreach and service programs Provide drop-in and may provide individual career counseling to undergraduate and graduate students with a wide range of career related concerns Provide liaison and consultative services to faculty, staff and student organizations Represents Career Services at campus/community functions Represent the University/Student Affairs on external or University-wide committees May administer and interpret a broad range of career assessment instruments Involved in professional associations which may involve making presentations or writing in professional journals Conduct performance reviews for staff May collect and apply evaluative data to improve services and training May review and select career assessment instruments to be utilized within Career Services May be responsible for the incorporation of new print and internet based resources into the provision of career services May offer input and feedback regarding content of the Career Services website and office publications May provide leadership for staff training and professional development May be involved in the training of Counseling Psychology, Counselor Education Doctoral students as a part of practicum or graduate assistantships May be responsible for the assignment of teaching responsibilities and programming initiatives May establish the policies and procedures related to career fairs, career-related events on campus, and on-campus interviewing May provide individual career counseling to Penn State employees May provide professional referral services for any student requiring extended treatment for social, personal or psychiatric problems May teach Career Development courses in accordance with academic unit/campus policies May be responsible for monitoring counseling case notes, including ensuring that these records are confidentially maintained May lead or coordinate special projects or initiatives that benefit the counseling function across all campuses

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 2

Level Details
Job Code	Salary Band	FLSA Status
SACA9102	I	Exempt

Level 2 positions typically demonstrate intermediate planning, organizing, directing, and facilitating skills along with intermediate knowledge of employment regulations, policies, and procedures necessary to perform assigned managerial/supervisory tasks; define work objectives, plans, priorities and deadlines and delegate routine tasks appropriately; review completed work of others to verify technical soundness and adherence to deadlines; coach, mentor, and motivate staff in a fair and consistent manner to achieve goals; coach employees on practices that promote the value of diversity, safety, and environmental consciousness in the workplace; demonstrate intermediate ability to communicate using more complex terms relevant to specific discipline; develop creative recommendations for solving problems that are varied and somewhat difficult in nature but with limited scope; identify and implement changes/improvements to quality improvement processes, procedures, policies, and plans; supervise staff and coordinate activities to ensure successful completion of tasks.

Typical Education & Experience
5+ years related experience in career services management Master’s Degree or higher in Counseling Psychology, Counselor Education, Student Affairs, Higher Education or a related discipline Or an equivalent combination of education and experience Required Certifications, Registrations or Licensure: May require Nationally Certified Counselor (NCC) or Licensed Professional Counselor

Typical Work Duties
Initiate and enact policies and procedures to maintain optimal agency functioning Ensure the quality of services provided by staff within area of responsibility Monitoring and report the services provided and activity levels within Career Services Provide orientation and training to new staff members Develop and deliver a range of career/life education and outreach and service programs Provides drop-in and may provide individual career counseling to undergraduate and graduate students with a wide range of career related concerns Provides liaison and consultative services to faculty, staff and student organizations Represents Career Services at campus/community functions Represent the University/Student Affairs on external or University-wide committees Administer and interpret a broad range of career assessment instruments Involved in professional associations which may include making presentations or writing in professional journals Conduct performance reviews for staff Evaluate data to improve services and training Review and select career assessment instruments to be utilized within Career Services Responsible for the incorporation of new print and internet based resources into the provision of career services Offer input and feedback regarding content of the Career Services website and office publications Provide leadership for staff training and professional development Lead or coordinate special projects or initiatives that benefit career services across all campuses Ensure that services and programs provided adhere to the required laws and standards of the profession Produce reports that summarize the services provided, the nature of the population served, student satisfaction with services, the effectiveness of training provided Provide drop-in and may provide individual career counseling to undergraduate and graduate students with a wide range of career related concerns Responsible for the assignment and delegation of routine and non-routine work tasks, such as teaching responsibilities, employer development and programming initiatives May serve as a designee for the Director when Director is not available May represent the agency in policy-making panels within Student Affairs and within the University May develop and implement policies and procedures to ensure the delivery of quality services to students and the delivery of quality training May oversee a major area of staff functioning such as the Counseling, Educational Programming, or Recruiting and Employer Relations units May be involved in the training of Counseling Psychology, Counselor Education Doctoral students as a part of practicum or graduate assistantships May be involved in the development, execution, and supervision of Career Services internships for undergraduate and graduate students May establish the policies and procedures related to career fairs, career-related events on campus, and on-campus interviewing May provide individual career counseling to Penn State employees May provide professional referral services for any student requiring extended treatment for social, personal or psychiatric problems May be responsible for monitoring counseling case notes, including ensuring that these records are confidentially maintained

Level 3

Level Details
Job Code	Salary Band	FLSA Status
SACA9103	J	Exempt

Level 3 positions typically demonstrate proficient ability in work design, project management, financial planning and development of goals for accomplishing difficult unit assignments; demonstrate awareness of emerging trends, and changes in employment regulations, policies and procedures to proactively address issues; review completed work of others for conformity to policy, and effectiveness of approach; delegate more advanced tasks to others; facilitate optimal group dynamics and evaluate employee performance on difficult work assignments and recommend appropriate developmental opportunities; develop and implement practices that promote a culture of diversity, safety, and environmental consciousness and that is conducive to effective relationships among diverse groups of employees; use diplomacy and advanced communication skills in unstructured settings; modify, adapt, or refine guidelines, if necessary, to resolve issues or problems; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on unit operations.

Typical Education & Experience
8+ years related experience in career services management Master’s Degree or higher in Counseling Psychology, Counselor Education, Student Affairs, Higher Education or a related discipline Or an equivalent combination of education and experience Required Certifications, Registrations or Licensure: May require Nationally Certified Counselor (NCC) or Licensed Professional Counselor

Typical Work Duties
Lead a major area of staff functioning such as the Counseling, Educational Programming, or Recruiting and Employer Relations units Fulfill a major role in the planning and allocation of personnel and financial resources within Career Services Serve as a designee for the Director when Director is not available Represent the agency in policy-making panels within Student Affairs and within the University Develop and implement policies and procedures to ensure the delivery of quality services to all constituents and the delivery of quality training to all staff Conduct strategic planning to enhance the impact of career services’ initiatives, programs, and services across the University May critically review and evaluate opportunities to collaborate and form strategic partnerships within and beyond the University May provide supervision of lower level Career Services Managers Initiate and enact policies and procedures to maintain optimal agency functioning Ensure the quality of services provided by staff within area of responsibility Monitor and report on the services provided and activity levels within Career Services Provide orientation and training to new staff members Develop and deliver a range of career/life education and outreach and service programs Provide drop-in and may provide individual career counseling to undergraduate and graduate students with a wide range of career related concerns Provide liaison and consultative relationships with faculty, staff and student organizations Represent Career Services at campus/community functions Represent the University/Student Affairs on external or University-wide committees May administer and interpret a broad range of career assessment instruments May be involved in professional associations which may include making presentations or writing in professional journals Conduct performance reviews for staff Apply evaluative data collected to improve services and training May be responsible for the incorporation of new print and internet based resources into the provision of career services Offer input and feedback regarding content of the Career Services website and office publications Provide leadership for staff training and professional development Ensure that services and programs provided adhere to the required laws and standards of the profession Produce reports that summarize the services provided, the nature of the population served, student satisfaction with services, the effectiveness of training provided May be involved in the training of Counseling Psychology, Counselor Education Doctoral students as a part of practicum or graduate assistantships Develop, execute, and supervise Career Services internships for undergraduate and graduate students Responsible for the assignment and delegation of routine and non-routine work tasks, such as teaching responsibilities, employer development and programming initiatives May provide professional referral services for any student requiring extended treatment for social, personal or psychiatric problems May be responsible for monitoring counseling case notes and other pertinent agency records, including ensuring that these records are confidentially maintained Lead or coordinate special projects or initiatives that benefit career services across all campuses Engage in employer development initiatives to increase employment opportunities for students and alumni May represent Career Services to multiple constituents, including but not limited to faculty, staff, students, administrators, University trustees, alumni, other University career services directors and colleagues, professional associations, and visiting guests May serve as affiliate faculty within Department of Counseling Psychology, Counselor Education, and Rehabilitation Services or a related academic area May publish and serve on editorial boards within national and international career development journals May represent Career Services within national conferences and networks including but not limited to American Psychological Association and National Association of Colleges and Employers

Level 4

Level Details
Job Code	Salary Band	FLSA Status
SACA9104	K	Exempt

Level 4 positions typically demonstrate advanced skills in budget management, business development, communications, and leadership and execution of objectives critical to unit's success; provide detailed plans for changes to specific policies and procedures that may result from trends and changes in overall direction of functional and/or organizational responsibilities; monitor completed work of others to ensure soundness of approach, effectiveness in meeting requirements, the feasibility of recommendations and adherences to requirements; evaluate and enhance practices that promote a strong commitment to inclusionary practices which support diversity, safety, and environmental consciousness throughout the University; demonstrate diplomacy in persuading and influencing a variety of people to achieve results; resolve complex, controversial or unprecedented issues and problems, and demonstrate sound judgment by considering values, risks, impact and implications of actions throughout organization; set clear expectations and hold management team accountable for effectively coaching, mentoring and motivating their respective staffs; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on University operations.

Typical Education & Experience
10+ years related experience in career services management Master’s Degree or higher in Counseling Psychology, Counselor Education, Student Affairs, Higher Education or a related discipline Or an equivalent combination of education and experience Required Certifications, Registrations or Licensure: May require Nationally Certified Counselor (NCC) or Licensed Professional Counselor

Typical Work Duties
Direct, oversee and establish programs, services, policies, procedures, and priorities to ensure the effective functioning of Career Services Develop and implement agency goals Provide strategic leadership for the accomplishment of designated career services initiatives and goals Manage and coordinate the application and administration of grants which support Career Services, including Perkins funding Serve as a designee for the director Manage Career Services budgets Recruit, supervise, evaluate, and delegate staff and staff responsibilities Advocate for resources for University-wide career services and lead efforts to educate the campus community about the career development needs of students Represent Career Services in policy-making panels within Student Affairs and University Committees and initiatives extending beyond Student Affairs Conduct career fair and career educational workshops and programs Develop and implement policies and procedures to ensure the delivery of quality services Provide direct career counseling service to students and alumni Responsible for ensuring that services and programs provided adhere to the required laws and ethical standards of the profession May publish in career development journals Produce reports and presentations that summarize services provided Supervise the performance of lower level career services managers Collect and review data to improve services provided Represent Career Services to all constituents, including but not limited to faculty, staff, students, administrators, alumni, and employers Engage in employer development initiatives to increase employment opportunities for students and alumni Represent Career Services within national, state, and local, conferences and networks Conduct performance reviews for lower level managers Responsible for the training and professional development of career services staff Provide commentary, information, context, and perspective to media contacts on news items related to economic, employment and other career services relevant areas May represent Career Services to multiple constituents, including but not limited to faculty, staff, students, administrators, University trustees, alumni, other University career services directors and colleagues, professional associations, and visiting guests May serve as affiliate faculty within Department of Counseling Psychology, Counselor Education, and Rehabilitation Services or a related academic area May publish and serve on editorial boards within national and international career development journals May represent Career Services within national conferences and networks including but not limited to American Psychological Association and National Association of Colleges and Employers

Level 5

Level Details
Job Code	Salary Band	FLSA Status
SACA9105	L	Exempt

Level 5 positions typically demonstrate awareness of broad issues and management trends and evaluate the impact of policy and procedure changes and adjust accordingly; apply management principles to ensure optimal performance throughout organization; ensure appropriate skills are developed and maintained at all levels of responsibility and realign staff responsibilities to meet desired changes in organization and/or University mission; develop plans, practices and efforts to ensure optimal support or diversity, safety, and environmental consciousness throughout the University; demonstrate high level of diplomacy in persuading and influencing a wide variety of people at various levels and locations to achieve results; develop and implement solutions to highly complex and often controversial problems that may have University-wide impact and establish new precedents for solving problems; develop and articulate broad goals and objectives for unit with multi-functions or University-wide impact; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have a strategic impact on University operations.

Typical Education & Experience
12+ years related experience Ph.D. or higher in Counseling Psychology, Counselor Education, Student Affairs, Higher Education or a related discipline Or an equivalent combination of education and experience Required Certifications, Registrations or Licensure: May require Nationally Certified Counselor (NCC) or Licensed Professional Counselor

Typical Work Duties
Direct, oversee, and establish programs, services, policies, procedures, and priorities to ensure the effective functioning of Career Services Develop and implement agency goals Supervise lower level career services managers Provide strategic leadership for the accomplishment of designated career services initiatives and goals Establish agenda and priorities for Career Services Managers and staff Recruit, supervise, evaluate, and delegate to staff and staff responsibilities Advocate for resources for University-wide career services and lead efforts to educate the campus community about the career development needs of students Develop and manage Career Services budgets Represent Career Services in policy-making panels within Student Affairs and University Committees and initiatives extending beyond Student Affairs Develop and implement policies and procedures to ensure the delivery of quality services across all areas of Career Services Ensure that services and programs provided adhere to the required laws and ethical standards of the profession Represent Career Services to all constituents, including but not limited to faculty, staff, students, administrators, University trustees, alumni, employers, other University career services directors and colleagues, professional associations, and visiting guests Serve as affiliate faculty within Department of Counseling Psychology, Counselor Education, and Rehabilitation Services or a related academic area Publish and serve on editorial boards within national and international career development journals Represent Career Services at national conferences and networks including but not limited to American Psychological Association, National Association of Colleges and Employers, and the University Network of Career Services Directors Provide commentary, information, context, and perspective to media contacts concerning news items related to economic, employment and other career services relevant areas Provide performance reviews for lower level managers and concur on all staff performance reviews