COVID-19 (Coronavirus)

This page contains guidelines and FAQs regarding COVID-19 (Coronavirus) for Faculty and Staff. Penn State Human Resources (HR) will be updating this page on a regular basis, so bookmark this page for the most current information. Click on the headings below to see the information that pertains to you. For the most up-to-date information on University actions relating to the coronavirus situation, visit psu.edu/virusinfo.

Now Available: Centre County COVID-19 drive-thru test collection site for Mount Nittany Health and Penn State Health patients.  

COVID-19 (Coronavirus) Guidelines for Penn State Faculty & Staff

March 25, 2020*

(9 am)

 

Penn State is actively and carefully monitoring the situation regarding COVID-19. The guidelines below provide up-to-date advice to Penn State faculty and instructors regarding teaching. These guidelines will be regularly reviewed and updated as this situation unfolds. Please consult the Coronavirus Information FAQ for additional information about specific topics. 

The University will begin delivering all courses remotely on Monday, March 16, 2020

Ensuring the continuity of class delivery is critical to the success of our students. Beginning on Monday, March 16, 2020, all classes, with the exception of those delivered by the College of Medicine, should be taught remotely as scheduled. At this time, Penn State expects to deliver classes remotely for the remainder of the spring 2020 semester. Faculty members are asked to think differently about how learning outcomes for a course can be achieved and are encouraged to be flexible and creative as they think about their courses. 

All courses should be delivered synchronously at the time that they are scheduled. Synchronous teaching - having instructors remotely engage with learners during their regularly scheduled class times - is in our students' best interest. The real-time component give students and faculty a familiar context that maintains a course's pace, provides invaluable opportunities for faculty -student interaction, and helps to alleiviate stress and anxiety. This also reduces pressure on faculty to adapt pedagogies, assignments, and syllabi designed for in-person classes rather than redesign the course for an asynchronous fully online context, where asynchronous interaction is built into the course. A short explanation of options for synchronous teaching can be found in the FAQ section of the remote teaching website. 

The university has multiple resources available to help faculty members successfully make this transition. These resources range from reaching out to your colleagues who have experience in teaching remotely and online, to having instructional design support to help you develop alternative methods and pedagogies at remoteteaching.psu.edu that offers a quick start to delivering courses remotely through tools such as Canvas, Kaltura, and Zoom. Students will also be provided information designed to facilitate their ability to engage in learning remotely at remotelearning.psu.edu.

As faculty complete their course preparation, they are expected to communicate any changes to the course to students so that students know how to access course materials and about any changes to the syllabus, assignments, and grading during this period of remote delivery of classes.

Extenuating circumstances (i.e., child or elder care) may prevent some faculty from offering consistent synchronous instruction. If this applies to you, contact the administrators of your academic unit to discuss accommodations or alternative arrangements. PHEAA's recent ruling to relax their rules around online instruction provide us with some flexiblity and we will use that to accommodate those instructors who are finding themselves in a diffifult position due to multiple competing demands.

Graduate students involved in the instructional mission, research, and/or who are on assistantships with activities other than the instructional mission and research, should refer to the information at The Graduate School's website.

Travel Restrictions and Quarantines

Penn State is committed to maintaining the good health of all students and employees and encouraging prevention practices across the Penn State community. These guidelines align with University policies in support of that goal.

Domestic Travel

All University-sponsored domestic air travel is suspended between now and Monday, May 11. We strongly encourage minimizing campus-to-campus travel. Alternative forms of meetings, such as Zoom, are encouraged. We have placed restrictions on university-sponsored travel and though we cannnot dictate decision-making pertaining to other professional and personal travel, such travel is strongly discouraged. If travel is essential, requests should be screened by and submitted through unit executives to the Executive Vice President and Provost, Nicholas P. Jones, at [email protected] and include a description of how the travel is mission critical. For ARL, essential travel will be reviewed by the Senior Vice President for Research, Lora G. Weiss, at [email protected]. For the College of Medicine, essential travel will be reviewed by the Dean of the College of Medicine, Kevin Black, at [email protected].

International Travel

Effective immediately and until further notice, all university-sponsored international travel is suspended. This includes new travel as well as any currently booked trips between now and Monday, May 11. If travel is considered essential, requests should be submitted by unit executives to the Executive Vice President and Provost, Nicholas P. Jones, at [email protected] and include a description of how the travel is mission critical. For ARL, essential travel will be reviewed by the Senior Vice President for Research, Lora G. Weiss, at [email protected]. For College of Medicine, essential travel will be reviewed by the Dean of the College of Medicine, Kevin Black at [email protected].

Any member of our community returning from a CDC Level 3 country is required to self-quarantine for 14 days before returning to campus.

Quarantine

All faculty and staff employees returning from CDC Level 3 countries** must engage in a 14-day self-quarantine before returning to work. For those employees at Penn State's College of Medicine, please consult guidelines posted on the College of Medicine's internal website. 

The guidelines detailed below apply to faculty and staff employees who are returning from a CDC Level 3 country:

  1. All faculty and staff employees will be required to self-quarantine for 14 days.
  2. Unless they are ill, faculty and staff employees are expected to meet their faculty obligations while under self-quarantine and should consult with their executive on how best to meet their teaching, research, and service responsibilities during this period.
  3. Faculty and staff employees who become symptomatic should contact Absence Management [[email protected], or (814) 865-1782] to discuss a medical leave of absence and clearance requirements for returning to work. For information regarding Family Medical Leave, please see HRG11.

 

Question regarding these guidelines should be directed to Absence Management, [email protected], or (814) 865-1782.

 

Meetings and Events 

Regardless of the size of the meeting or event, all non-essential meetings and events should be canceled, rescheduled, or offered virtually until Friday, May 15. Any essential meetings that are held should maintain good social distance practices, including ample space between participants (i.e., approximately six feet). No new non-essential events (over 10) should be scheduled. For essential large events that are expected to have more than 10 attendees, approval to hold the event must be sought from the Executive Vice President and Provost, Nicholas P. Jones at [email protected]. All requests should include a description of how social distancing will be maintained during the event.

Visiting Scholars 

Moratorium on New Applications

Based on the recent U.S. Department of State Global Health Advisory and Visa service suspension, Penn State will not be accepting new visiting scholar applications, effective immediately and until further notice. This moratorium applies to both domestic and international visiting scholars. Applications currently in the system will not be approved.

Extensions for Current Visiting Scholars

If a visitor was previously scheduled to depart prior to Wednesday, July 1, 2020 but has requested to extend their stay past this date due to the COVID-19 pandemic, an extension request must be submitted in DocFinity. Please work with the staff in your unit who submit the visiting scholar requests. Questions from your unit regarding extensions and the required documentation should be directed to you as the dean or chancellor designee. If you need assistance from my office, please reach out to Mindy Kowalski at [email protected]

Invited Visited To Campus

Per guidance from the Department of State, the arrival of all visitors invited to campus who are foreign nationals scheduled to arrive on campus prior to Monday, May 11, 2020 will be asked to reschedule their visits. Unit executives should make requests for exceptions to [email protected] and include a description of why the visit is essential. 

Consistent with travel issued by Penn State, the arrival of all visitors invited to campus before Monday, May 11, 2020 will be asked to reschedule their visits. Unit executives should make requests for exceptions to [email protected] and include a description of why the visit is essential. 

Post Docs

Per guidance from the Department of State, the arrival of post docs who are foreign nationals scheduled to arrive on campus prior to Monday, May 11, 2020 will be asked to reschedule their arrivals. Unit executives should make requests for exceptions to [email protected] and include a description of why the appoint is essential.

For post-docs who are U.S. citizens or foreign nationals who are currently living in the U.S. who are scheduled to begin before Monday, May 11, those who can start their work remotely should be encouraged to do so. As a reminder, all University -sponsored domestic air travel including all students, faculty, and staff is suspended between now and Monday, May 11. Unie executives should make requests for exceptions to [email protected] and include a description of why the appointment is essential. 

Faculty Searches

Penn State institued a pause in hiring on Tuesday, March 24, 2020. No new faculty searches may be initiated and all faculty searches in process should be ended. Exceptions may be sought from the Executive Vice President and Provost, Nicholas P. Jones.

If you are granted an exception to conduct a faculty search, academic units are asked to make use of virtual modalities such as Zoom to prioritize the health of candidates and participants, and their families. In acknowledgement of the guidance issued by Pennsylvania's governor Tom Wolf all scheduled on-site campus interviews for domestic candidates should be held virtually or rescheduled for after Monday, March 30 and for international candidates after Monday, April 20; please note that these dates will likely change as guidance is updated. Because it is likely these dates will be advanced, units have the authority to either postpone the search or decide to conduct an entirely virtual search. As you structure the interview process, please strive to make interviews as consistent as possible for each candidate. As always, ensure that evaluation of all applicants is based on the extent to which applicants meet the criteria for the position.

Staff Searches

Penn State instituted a pause in hiring on Tuesday, March 24, 2020 until further notice. At this time the University will not be moving forward with executive searches and any new staff positions should not be initiated. If there is an immediate need, exceptions may be sought from unit executive leadership and your HRSP prior to further review by Senior Vice President, David Gray.

If you are granted an exception to conduct a faculty search, academic units are asked to make use of virtual modalities such as Zoom to prioritize the health of candidates and participants, and their families. In acknowledgement of the guidance issued by Pennsylvania's governor Tom Wolf all scheduled on-site campus interviews for domestic candidates should be held virtually or rescheduled for after Monday, March 30 and for international candidates after Monday, April 20; please note that these dates will likely change as guidance is updated. Because it is likely these dates will be advanced, units have the authority to either postpone the search or decide to conduct an entirely virtual search. As you structure the interview process, please strive to make interviews as consistent as possible for each candidate. As always, ensure that evaluation of all applicants is based on the extent to which applicants meet the criteria for the position.

Promotion and Tenure

In recognition of the disruption to scholarly activities due to the impact of the novel coronavirus, Penn State will be extending the provisional tenure period starting with the 2020-21 academic year. Additional information and guidance will be forthcoming. 

Student Ratings Of Teacher Effectiveness

Student Ratings of Teacher Effectiveness (SRTEs) will be administered, but results will not be made available to administrators and will not be used for evaluative purposes, as consistent with a recent resolution of the Penn State Faculty Senate

Faculty Annual Reviews

Guidance will be forthcoming about how faculty should be evaluated for the 2020 calendar year, given the unusual circumstances, including recommended criteria to include and provide assessments of individual's annual reviews. 

*These guidelines and requirements are current as of the date listed herein and are subject to change.

**Warning Level 3: CDC recommends travelers avoid nonessential travel to destinations with Level 3 travel notices because of the risk of getting COVID-19. For more information, please visit the CDC website.

COVID-19 (Coronavirus) FAQs for Penn State Faculty & Instructors

Where can I find the most up-to-date information on COVID-19 (Coronavirus)?

CDC

Penn State’s Coronavirus site

Are there cases at Penn State?

As of Tuesday, March 24, there is one case at University Park campus.

Are there any Penn State campuses closed?

At this time, no Penn State campus is closed. 

Are classes currently scheduled?

Yes, at this time, all classes, with the exception of those delivered by the College of Medicine, should be taught remotely as scheduled. 

Are faculty and staff still required to report to work?

Yes. At this time, as Penn State campuses remain open for faculty and staff. However, the University expects that supervisors will work with their staff to accommodate telecommuting opportunities, as needed, for staff members  whose responsibilities can be accomplished outside of a University office and/or traditional work schedule for part or all of the work week. 
 
Faculty members are expected to meet their faculty obligations during this period, including conducting online instruction for classes. All courses should be taught synchronously at the time that they are scheduled. This is important for three reasons. First, it will avoid time conflicts that will otherwise arise for students if faculty are independently moving the time of their classes. Second, students who receive financial aid through the Pennsylvania State Grant will lose access to this aid if courses are not delivered synchronously. Finally, this will enable our technology to function well and support course delivery.

Are there options for employees to telework?

Yes. While Penn State campuses remain open at this time for faculty and staff, the University expects that supervisors will work with their staff, as needed, to accommodate telecommuting opportunities for staff members whose responsibilities can be accomplished outside of a University office and/or traditional work schedule. Employees should talk to their supervisor and Unit HR to discuss their telecommuting needs and options. To facilitate these arrangements, the University will make a short-form telecommuting agreement available for supervisors to use. This agreement will waive the current University requirement that the Workers' Compensation and Environmental Health Offices be contacted to work with the telecommuter and their supervisor in setting up physical telecommuting arrangements.
 
For staff members whose position does not lend itself to full telecommuting, the University encourages supervisors to be creative and flexible with the available workload to ensure that staff are able to work. 
 
For staff whose positions are not suitable for telecommuting, they will continue to report to work unless instructed otherwise. We will continue to ensure that all staff who are working on-site receive appropriate personal protective equipment and training, if necessary, to perform their jobs.

If employees need to care for loved ones or if local school districts close, can employees work from home?

Yes, if their position is one that lends itself to telecommuting. The telecommuting guidelines permit flexible scheduling, so long as the employee is able to meet their obligations and be available when asked to be available by their supervisor.

Are on-campus childcare centers remaining open?

The University has made the decision to temporarily close the Bennett Family Center and the Child Care Center at Hort Woods effective Monday, March 16, 2020 until further notice. Centers managed by Bright Horizons at the Harrisburg and Behrend campuses, as well as Daybridge in Innovation Park are also temporarily closed effective Monday, March 16, 2020 until further notice. Families will be informed of any changes to the operations of the child care centers.

What resources does the University offer that can help instructors develop plans?

The university has multiple resources available to help faculty members successfully make this transition. Instructors have the following available options:

  • Reach out to colleagues who have experience in teaching remotely and online.
  • Instructional design support to help develop alternative methods and pedagogies; [email protected] that offers a quick start to delivering courses remotely through tools such as Canvas, Kaltura, and Zoom. 

What if I’m not familiar with the resources available to help instructors develop plans?

Individual help is available by reaching out to instructor’s respective Dean.

How will my students become informed of my plans as we move to remote teaching?

Faculty and instructors are expected to communicate any changes to the course to students so that students know how to access course materials and about any changes to the syllabus, assignments, and grading during this period of remote delivery of classes.

If I have a personal emergency, illness, professional travel, or other obligation, do I cancel class?

Instructors should not cancel classes but should work with their Dean to ensure that teaching obligations are met.

What countries does the CDC include in the Level 3 categorization?

The most up-to-date list of Level 3 countries may be found on the CDC website.

At this time, can I travel to the Level 3 countries?

Consistent with CDC travel guidelines, Penn State is restricting University-affiliated travel for faculty and staff to CDC Level 3 countries without the approval of the provost or university risk officer. Personal travel to these countries is also strongly discouraged. Upon return to the United States, travelers to these countries will be subject to a 14-day self-quarantine period before being permitted on campus.

What are the number of days that faculty and staff need to be quarantined prior to returning to work if arriving from a CDC Level 3 country?

14-days

What guidelines and requirements apply to faculty members and administrators who return from a CDC Level 3 country?

  • Self-quarantine for 14 days

  • Unless ill, faculty and staff employees are expected to meet their faculty obligations while under self-quarantine and should consult with their unit executive on how best to meet their teaching, research, and service responsibilities during this period.

  • If you become symptomatic you should Contact Absence Management ([email protected] or 814.865.1782) to discuss medical leave of absence and clearance requirements for returning to work.

Where can I find more information about the Family Medical Leave?

See HRG11.

Can I still travel to countries for personal reasons after the date on which the CDC adds them to the Level 3 list?

The University strongly discourages personal travel to CDC Level 3 Countries. Upon return to the United States, travelers will be subject to a 14-day self-quarantine period, and will not be paid during the quarantine period, unless they use accrued time off or have been approved to work remotely.

Will Penn State require me to travel to a Level 3 country for business purposes?

No.

A visiting scholar or visitor is coming to campus, can they still come?

Not at this time. All visitors scheduled to arrive on campus prior to Monday, May 11, 2020 will be asked to reschedule their visits. 

We are currently interviewing candidates for faculty positions, how should we handle the upcoming interviews?

  1. Use virtual modalities such as Zoom to prioritize the health of candidates and participants, and their families.
  2. All scheduled on-site campus interviews for domestic candidates should be held virtually or rescheduled for after Monday, March 30 and for international candidates after Monday, April 20
  3. Units have the authority to either postpone the search or decide to conduct an entirely virtual search. As you structure the interview process, please strive to make interviews as consistent as possible for each candidate. 

Where can I find more information as it relates to research programs at Penn State?

Standards related to research-related activities for the University can be found on the Office of the Vice President's website

If I have further questions about the COVID-19 (Coronavirus), who do I reach out to?

Absence Management, [email protected], 814-865-1782

If I have question while I am working remotely, who do I reach out to? 

Penn State Information Technology has created a website to answer your questions and provide links to resources that faculty and staff may need to prepare for their remote work.  

COVID-19 (Coronavirus) FAQs for Penn State Staff Members

Where can I find the most up-to-date information on COVID-19 (Coronavirus)?

CDC

Penn State’s Coronavirus site

Are there cases at Penn State?

As of Tuesday, March 24, there is one case at University Park campus.

Are there any Penn State campuses closed?

At this time, no Penn State campus is closed. 

Will there be specific guidance outlined for technical service employees?

Technical service employees should refer to the staff information. If there is anything different to outline for these employees it will be highlighted and noted for technical service staff.

Are faculty and staff still required to report to work?

Yes. At this time, as Penn State campuses remain open for faculty and staff. However, the University expects that supervisors will work with their staff to accommodate telecommuting opportunities, as needed, for staff members  whose responsibilities can be accomplished outside of a University office and/or traditional work schedule for part or all of the work week. 
 
Faculty members are expected to meet their faculty obligations during this period, including conducting online instruction for classes. All courses should be taught synchronously at the time that they are scheduled. This is important for three reasons. First, it will avoid time conflicts that will otherwise arise for students if faculty are independently moving the time of their classes. Second, students who receive financial aid through the Pennsylvania State Grant will lose access to this aid if courses are not delivered synchronously. Finally, this will enable our technology to function well and support course delivery.

Are there options for employees to telework?

Yes. While Penn State campuses remain open at this time for faculty and staff, the University expects that supervisors will work with their staff, as needed, to accommodate telecommuting opportunities for staff members whose responsibilities can be accomplished outside of a University office and/or traditional work schedule. Employees should talk to their supervisor and Unit HR to discuss their telecommuting needs and options. To facilitate these arrangements, the University will make a short-form telecommuting agreement available for supervisors to use. This agreement will waive the current University requirement that the Workers' Compensation and Environmental Health Offices be contacted to work with the telecommuter and their supervisor in setting up physical telecommuting arrangements.
 
For staff members whose position does not lend itself to full telecommuting, the University encourages supervisors to be creative and flexible with the available workload to ensure that staff are able to work. 
 
For staff whose positions are not suitable for telecommuting, they will continue to report to work unless instructed otherwise. We will continue to ensure that all staff who are working on-site receive appropriate personal protective equipment and training, if necessary, to perform their jobs.

If employees need to care for loved ones or if local school districts close, can employees work from home?

Yes, if their position is one that lends itself to telecommuting. The telecommuting guidelines permit flexible scheduling, so long as the employee is able to meet their obligations and be available when asked to be available by their supervisor.

Are on-campus childcare centers remaining open?

The University has made the decision to temporarily close the Bennett Family Center and the Child Care Center at Hort Woods effective Monday, March 16, 2020 until further notice. Centers managed by Bright Horizons at the Harrisburg and Behrend campuses, as well as Daybridge in Innovation Park are also temporarily closed effective Monday, March 16, 2020 until further notice. Families will be informed of any changes to the operations of the child care centers.

What is the process for notifying the appropriate department if our unit has an employee who needs to self-quarantine or may have symptoms?

At this time, faculty and staff that are self-quarantining, should reach out to Absence Management directly; [email protected] or (814) 865-1782.

What countries does the CDC include in the Level 3 categorization?

The most up-to-date list of Level 3 countries may be found on the CDC website.

At this time, can I travel to the Level 3 countries?

Consistent with CDC travel guidelines, Penn State is restricting University-affiliated travel for faculty and staff to CDC Level 3 countries without the approval of the provost or university risk officer. Personal travel to these countries is also strongly discouraged. Upon return to the United States, travelers to these countries will be subject to a 14-day self-quarantine period before being permitted on campus.

What are the number of days that staff need to be quarantined prior to returning to work if arriving from a CDC Level 3 country?

14-days

What guidelines and requirements apply to staff members who traveled to a country and returned after it was designated by the CDC as a Level 3 country?

  • Self-quarantine for 14 days
  • Returning staff will receive 100% of their pay during the quarantine period and will not be required to apply any of their accrued time off toward the absence
  • Unless ill, staff employees are expected to meet their obligations while under self-quarantine and should consult with thei unit executive on how best to meet their responsibilities during this period.
  • Staff who become symptomatic should contact Absence Management ([email protected] or 814.865.1782) to discuss medical leave of absence and clearance requirements for returning to work.
  • At the supervisor’s discretion, staff who are not ill may be required to work from home during the quarantine period.

Where can I find more information about the Family Medical Leave?

See HRG11.

What if I am not traveling to a Level 3 country, however I am traveling to an area that there has been confirmed cases of the coronavirus. Am I required to self-quarantine?

Please refer to the University coronavirus website as well as the CDC Guidelines for travel.

Can I still travel to countries for personal reasons after the date on which the CDC adds them to the Level 3 list?

The University strongly discourages personal travel to CDC Level 3 countries. Upon return to the United States, travelers will be subject to a 14-day self-quarantine period and will not be paid during the quarantine period, unless they use accrued time off or have been approved to work remotely.

Will Penn State require me to travel to a Level 3 country for business purposes?

No.

I am a new employee and have limited sick time to use. What can I do if I need to self-quarantine or become ill?

Per HR16 employees are eligible for unpaid leave up to one month if they are within their first six months of employment. If employed over six months, additional unpaid leave is available. Please refer to the policy for the outline of eligible leave based on your length of employment at the time your leave begins. Please contact Absence Management for leave information and required documentation.

Should I report to work if I do not feel well but don’t believe I have been exposed to COVID-19 (Coronavirus)?

Employees with symptoms of acute respiratory illness are encouraged to not come to work until they no longer have a fever and other symptoms for at least 24 hours. Employees should also follow up with their medical provider as necessary. *Technical Service Employees: Any sick absences from February 29, 2020 through and including Saturday, March 21, 2020 will not be included in the calculation of whether a technical-service employee meets the sick-leave standard calculation for job bidding and lateral transfer purposes outlined in Article 12, Job Vacancies, Sections 12.1(b) and 12.4(b) of the collective bargaining agreement.

If I have further questions about the COVID-19 (Coronavirus), who do I reach out to?

Absence Management, [email protected], 814-865-1782.

If I have question while I am working remotely, who do I reach out to? 

Penn State Information Technology has created a website to answer your questions and provide links to resources that faculty and staff may need to prepare for their remote work.  

Families First Coronavirus Response Act

Announced on 03/25/2020 via Penn State Today (Click to read full article): Last week, President Trump signed into law the Families First Coronavirus Response Act. Under the law, group health plan -- including self-insured group health plans, like Penn State's -- are required to provide first-dollar coverage for COVID-19 testing and related medical office, urgent care, and emergency room costs, effective immediately. This relieves Penn State employees and families of any out-of-pocket costs such as deductibles, copays, and coinsurance. Questions regarding coverage for COVID-19 tests under the Penn State health care plans should be directed to Aetna at 855-878-4197.

Penn State Health: Free Virtual Screenings for COVID-19

Penn State Health announced it is now offering free virtual screenings for COVID-19 through its telehealth service, Penn State Health OnDemand. Anyone with concerns that they may have COVID-19 may use Penn State Health OnDemand to interact directly with a provider who can evaluate their symptoms and make care recommendations.

To access this service, people can download the free Penn State Health OnDemand Virtual Visits app, available for both iOS and Android, or on their computer. Users can enroll by creating a free login and completing a personal profile. To connect with a provider for a free COVID-19 screening visit, users should select “Coronavirus Screen.” The screening visit is available for patients of any age.

Penn State Health OnDemand also offers urgent care services for common illnesses. For this service, normal fees and co-pays apply.

Remote Health Screenshot

 

 

 

 

 

 

 

 

Aetna: Offering Teladoc

Teladoc is a service provided by Aetna that is accessible from your home and affordable. Teladoc allows you to speak to a licensed doctor by phone or video in minutes. Doctors will diagnose, treat, and prescribe medication (if medically necessary) for a wide range of conditions; cold and flu, sinusitis, sore throat, bronchitis, skin infection and rash, allergies, pink eye, upper respiratory infections, and sprains and strains.

The mobile app is the most convenient way to access Teladoc and feel better. Found on both the App Store and Google Play.

Only a $40 copay for PPO Plan members; $40 charge subject to deductible and coinsurance for PPO Savings Plan members. Questions can be answered by contacting the Aetna concierge team at 855-878-4197.

CVS Caremark and University Health Services: Prescription Coverage

As the novel coronavirus (COVID-19) continues to spread, you may have concerns about accessing prescription medications - especially if you or loved ones have a chronic or complex condition. CVS Caremark® and University Health Services (UHS) pharmacy are taking steps to protect faculty, staff, and retiree access to medication and we encourage you to refill maintenance medications with a 90-day supply or up to the plan maximum. Please contact UHS Pharmacy at 814-865-9321 or CVS Caremark at 844-462-0203 with any questions.

  • All pharmacies, including University Health Services pharmacy, will temporarily override the "refill too soon" rejection for 30-day prescriptions to ensure that all faculty, staff, and non-Medicare retirees enrolled in either the Aetna PPO Plan or the Aetna PPO Savings Plan will have adequate supplies of medication. Please note that Schedule II narcotics cannot be mailed.
  • University Health Services pharmacy is open for business for all faculty, staff, and retirees enrolled in the Aetna PPO Plan, the Aetna PPO Savings Plan, or the Highmark Freedom Blue Medicare Plan.
  • Announced on 03/23/2020 via Penn State Today (Click here to read full article): UHS will no longer allow walk-ins, but rather offer curbside delivery service to reduce the potential for person-to-person contact during the COVID-19 outbreak.
    • Curbside delivery will be offered Monday through Friday from 8:00 AM to 5:00 PM
    • Patients will wait in designated pharmacy parking spots in the Eisenhower Parking Deck and call the dedicated phone number posted for patients when in the garage waiting; for larger vehicles there will be additional outside parking spots available across from the Eisenhower Parking Deck
    • A UHS Pharmacy customer service representative will deliver the prescription to the vehicle
    • All prescription costs and/or copays will be placed on patient accounts
    • The patient will receive a bill in the mail to avoid exchange of money or credit cards
    • Service is available to all who receive prescriptions from UHS Pharmacy, including undergraduate/graduate students, faculty, staff, and retirees
    • For faculty, staff, and graduate students who receive prescriptions via campus mail, and may be working remotely, please contact UHS Pharmacy at 814-865-9321 to change the mailing address to your home address, or you are welcome to use curbside delivery
    • The pharmacy can only mail to Pennsylvania and Florida residents
    • Please note that Schedule II narcotics cannot be mailed
    • For questions, please call UHS directly at 814-865-9321, or visit UHS Pharmacy webpage