Engineering Support Specialist

Summary

Job Category:: Engineering Operations
Job Title:: Engineering Support Specialist

Job Category Definition:: This specialty covers the activities related to the creative work undertaken on a systematic basis, drawing on existing knowledge gained from research and/or practical experience, which is directed to producing new materials, products or devices, to installing new processes, systems and services, or to improving substantially those already produced or installed. This includes the entire development process through engineering program and project management, conceptual design, detailed design, prototyping, manufacturing, performance analysis, technical documentation and configuration management.
Job Title Definition:: The Engineering Technical Support Specialist applies practical engineering assignments including facility and experimental support hardware lay-out and design, fabrication, assembly and test; facility maintenance and repair of capital and test equipment in support of various sponsored/University projects; meets with faculty and staff engineers to define the scope of task requirements, and schedule constraints, communicates with engineers and project managers to provide progress reports and facilitating the identification of resources needed to accomplish the task/project. Duties are performed at various levels within the defined title.
Working Conditions:: Specific physical requirements and effort are outlined in Job Responsibilities Worksheet (list of essential job duties and responsibilities specific to a particular job at the unit level) in accordance with the Americans with Disabilities Act of 1990 (ADA).
Other Requirements:: Security Clearance and ability to obtain a security clearance.

Level 1

Level Details
Job Code	Salary Band	FLSA Status
REEO0401	G	Non-Exempt

Level 1 positions typically demonstrate baseline working knowledge of routine work applications; follow standard principles and systems and use appropriate terminology associated with a particular field of specialization; participate as a team member in a collaborative environment within a diverse workforce; actively contribute to completion of team goals and assigned tasks; clearly communicate information, ideas, or instructions verbally and in writing; follow recommended approach to assigned work to facilitate achievement of desired results; ensure safe practices and environmental consciousness are exhibited in decisions; typically work under direct and frequent supervision while performing routine duties using established procedures with detailed instructions.

Typical Education & Experience
0+ years related experience Associate’s Degree or higher Or an equivalent combination of education and experience Security Clearance and/or U.S. citizenship may be required.

Typical Work Duties
Assist in assembly operations, fabrication, and layout of facility and test equipment Assist in the selection of materials, and components based on operational and performance specifications Assist with inspections, tests and calibrations of parts and equipment as directed Assist in the identification of system faults, and adjust and repair as directed Assist senior technical/engineering staff in gathering, compiling, and archiving test data in the laboratory or in the field May work as part of a test project support team in the laboratory, or in the field May perform selected activities as required for test support, documentation development/management, test/facility logistics support, or quality assurance

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 2

Level Details
Job Code	Salary Band	FLSA Status
REEO0402	H	Non-Exempt

Level 2 positions typically demonstrate intermediate knowledge of the concepts, practices and procedures of a particular field of specialization; perform intermediate tasks in defined skill areas/applications by continuously building on current job knowledge; maintain effective relationships with peers, vendors, and others in a diverse environment; support team decisions and follow through with team responsibilities; interpret information, ideas and instructions and communicate clearly and accurately both verbally and in writing including materials intended for distribution; determine causes of unusual occurrences and apply standard principles and practices to determine and implement solutions; ensure safe practices and environmental consciousness are exhibited in decisions; typically work under general supervision, while performing assignments that are varied and that may be somewhat difficult in character, but usually involve limited responsibility.

Typical Education & Experience
2+ years related experience Associate’s Degree or higher in a technical program Or an equivalent combination of education and experience May require U.S. Citizenship and ability to obtain a security clearance

Typical Work Duties
Perform assembly operations and fabrication of facility and test equipment Perform design and layout of standard facility and test equipment as directed Evaluate the selection of materials, and components based on operational and performance specifications Perform inspections, tests and calibrations of parts and equipment as directed Assess and identify system faults, and adjust and repair as directed Assist senior technical/engineering staff in gathering, compiling, and archiving test data in the laboratory or in the field May work as part of a test project support team in the laboratory, or in the field May perform selected activities as required for work assignment scheduling and training, test support, documentation development/management, test equipment/facility integration and logistics support, and quality assurance

Level 3

Level Details
Job Code	Salary Band	FLSA Status
REEO0403	I	Non-Exempt

Level 3 positions typically demonstrate proficient and comprehensive knowledge of defined skill areas/applications to integrate fundamental elements from other specialties into work assignments; apply knowledge of principles, practices, and procedures of a particular field of specialization to complete difficult assignments; promote a culture that is conducive to effective relationships among diverse team members; ensure safe practices and environmental consciousness are exhibited in decisions; may lead a project team involved in completion of difficult assignments, requiring proficient knowledge of field of specialization; interpret and communicate information, ideas and instructions clearly, accurately and persuasively both verbally and in writing including materials intended for distribution; incorporate new facts and ideas into group processes and apply creative thinking to develop new solutions; typically work with minimal supervision on difficult assignments, conferring with manager on unusual matters.

Typical Education & Experience
4+ years related experience Associate’s Degree or higher in a technical program Or an equivalent combination of education and experience May require U.S. Citizenship and ability to obtain a security clearance

Typical Work Duties
Perform assembly operations and fabrication of facility and test equipment Provide input to and perform design and layout of standard facility and test equipment as directed Evaluate the selection of materials, and components based on operational and performance specifications Inspect, test and calibrate parts and equipment as directed Assess and identify system faults, and adjust and repair as directed Assist senior technical/engineering staff in gathering, compiling, and archiving test data in the laboratory or in the field Provide operational training to lower level staff May work as part of a test project support team, including selected task leadership roles, in the laboratory, or in the field May perform various activities as required for work assignment scheduling and training, test support, documentation development/management, test equipment/facility integration and logistics support, and quality assurance May develop and provide documentation for task procedures and process evaluation May provide input regarding personnel performance of lower level staff

Level 4

Level Details
Job Code	Salary Band	FLSA Status
REEO0404	J	Non-Exempt

Level 4 positions typically demonstrate advanced knowledge of principles, practices, and procedures of a particular field of specialization and complete complex assignments; integrate complex elements from other specialties into work assignments; demonstrate a strong commitment to inclusionary practices which support diversity throughout the University; establish a shared vision and take responsibility for the achievement of team goals, and provide direction for appropriate implementation of plans; present ideas, concepts and instructions in a clear manner, and use persuasion and negotiation to build consensus and cooperation; ensure safe practices and environmental consciousness are exhibited in decisions; develop new techniques, concepts, theories, programs or solutions and apply them to complex strategic operating issues; typically work independently on complex work assignments, review progress and evaluate results and update management as appropriate; may direct and delegate work to lower-level staff.

Typical Education & Experience
8+ years related experience Associate’s Degree or higher in a technical program Or an equivalent combination of education and experience May require U.S. Citizenship and ability to obtain a security clearance Required Certifications, Registrations or Licensure: Various industry certifications may be required

Typical Work Duties
Plan, supervise, and/or perform assembly operations and fabrication of facility and test equipment Provide input to and perform design and layout of new or standard facility and test equipment in collaboration with senior technical/engineering faculty and staff Evaluate and recommend the selection of materials, and components based on operational and performance specifications Perform and/or review inspections, tests and calibrations of parts and equipment as required by task operations and completion Identify, assess, plan and lead efforts to address system faults, and affect accepted adjustments and repair in collaboration with senior technical/engineering faculty and staff Collaborate with senior technical/engineering staff to gather, compile, process, and/or archive test data in the laboratory or in the field Plan and provide operational training to lower level staff Direct the work of lower level Engineering Technical Support Specialists, including goal-setting, and work load assessments Participate in the planning process and provide input into decisions affecting facility operations, maintenance and repair, and technical task/project execution Collaborate with senior technical/engineering staff to research emerging best practices, technologies and vendors for qualified task/project execution Provide input for project plans and interact regularly with senior project members/leaders to communicate project status Review progress of tasks and recommend technical and personnel support additions and improvements, where needed May provide leadership for staff in, or work as part of, a test project support team in the laboratory, or in the field May perform various activities as required for work assignment scheduling and training, test support, documentation development/management, test equipment/facility integration and logistics support, and quality assurance May develop and provide documentation for task procedures, process evaluation, and personnel performance of lower level staff May evaluate, design, and implement new systems or technologies, test potential new products and services in collaboration with senior technical/engineering faculty and staff

Level 5

Level Details
Job Code	Salary Band	FLSA Status
REEO0405	K	Non-Exempt

Level 5 positions typically extend mastery of job knowledge to the principles, theories and practices of related specialties; expand knowledge of best practices and incorporate into all work assignments and procedures; evaluate and enhance current practices and efforts to ensure optimal support of diversity; oversee leadership of teams and projects that involve extensive cooperation and coordination between multiple departments across the University or with external customers; prepare written and/or verbal presentations or proposals on highly complex issues and deliver to a broad variety of audiences; identify and implement innovative solutions to important, highly complex strategic and/or operational issues which may involve unusual circumstances and incomplete or conflicting data; ensure safe practices and environmental consciousness are exhibited in decisions; work independently on highly complex or strategic assignments; may direct and supervise lower-level staff.

Typical Education & Experience
12+ years related experience Associate’s Degree or higher in a technical program Or an equivalent combination of education and experience May require U.S. Citizenship and ability to obtain a security clearance Required Certifications, Registrations or Licensure: Various industry certifications may be required

Typical Work Duties
Supervise, plan, schedule, develop and/or perform assembly operations and fabrication of facility and test equipment Provide design, assembly and procedural input for new or standard facility and test equipment in collaboration with unit engineering faculty and staff and operations staff Evaluate and recommend the selection of materials and components based on schedule and cost constraints and operational and performance specifications Plan and schedule, perform and/or review inspections, tests and calibrations of parts and equipment as required by task operations and completion Identify, assess, plan and lead efforts to address system faults, and affect accepted adjustments and repair in collaboration with unit engineering faculty and staff and Operations staff Collaborate with senior technical/engineering staff to gather, compile, process, and/or archive test data in the laboratory or in the field Plan, schedule and provide operational training to lower level staff Direct the work of lower level staff, including goal-setting and work load assessments Initiate the planning process and provide input for decisions effecting facility operations, maintenance and repair, and technical task/project execution Collaborate with senior technical/engineering staff to research and document emerging best practices, technologies and vendors for qualified task/project execution Provide documented input for project plans and interact regularly with senior project members/leaders to communicate project status Review and document progress of tasks and affect technical and personnel support additions and improvements, where needed Provide input into personnel evaluations of lower level staff Provide leadership, direction and oversight for staff in test and facility support teams in the laboratory, and in the field Perform various activities as required for work assignment scheduling and training, test support, documentation development/management, test equipment/facility integration, logistics support, and quality assurance Evaluate, design, and implement new systems or technologies, test potential new products and services in collaboration with senior technical/engineering faculty and staff Assist in the unit operational planning process and decisions for unit or user group operations Serve as consultant for implementing new technological advances, particularly those using integrated technologies and services applied to test and assembly facilities Train others on technical developments in the industry concerning relevant hardware fabrication and assembly processes, and software application development trends