Health Care Systems Manager

Summary

Job Category:
Health Care
Job Title:
Health Care Systems Manager
Job Category Definition:
This specialty includes the delivery of health care treatment and the development and management of health care-related programs. Functions include performing a variety of complex procedures, assessments, specialized exams, and client education; developing and managing programs in the health care or clinical research setting; and providing patient or research subject care and support in departmental activities and operations.
Job Title Definition:
The Health Care Systems Manager directs health care organizations that deliver clinical care through direct patient care in areas of specialization including student medical center services, emergency medical services, nursing, health and wellness center management, mental health outreach, and health education initiatives; manages staff in implementing programs, events, educational opportunities, research and health initiatives that provide student, patient and client health services; and leads the development and implementation of standards, policies, and procedures for area of specialization. Duties are performed at various levels within the defined title.
Working Conditions:
Specific physical requirements and effort are outlined in Job Responsibilities Worksheet (list of essential job duties and responsibilities specific to a particular job at the unit level) in accordance with the Americans with Disabilities Act of 1990 (ADA).
Other Requirements:
RN, EMT-Paramedic, CPR, etc., may be required.

Levels

Level 1  

Level Details
Job Code Salary Band FLSA Status
HCHC9201 H Exempt

Level 1 positions typically demonstrate baseline planning, organizing, directing, and facilitating skills along with baseline knowledge of routine work applications, employment regulations, policies, and procedures necessary to perform assigned managerial/supervisory tasks; follow recommended approach to assigned work to facilitate achievement of desired results and review completed work of others to verify accuracy and conformance to required procedures and special instructions; ensure employees practice respect for the opinions of others and an awareness of the value of diversity, safety, and environmental consciousness in the workplace; utilize a communication style that is appropriate for a given situation; practice positive approaches to problem solving for basic issues; evaluate recommended changes/improvements to quality improvement processes, procedures, policies, and plans; supervise assigned staff and coordinate routine activities to ensure successful completion of tasks.

Typical Education & Experience

2+ years related experience

Associate's Degree or higher

Or an equivalent combination of education and experience

Typical Work Duties
  • Provide patient care in accordance with certification/license
  • May coordinate, present, investigate, analyze, and resolve routine issues
  • Provide information to internal and external customers
  • May work with established budget
  • Exercise limited expenditure authorization
  • Administer existing policies and procedures
  • Ensure compliance with state and federal health care laws
  • Make recommendations for strategic planning

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 2  

Level Details
Job Code Salary Band FLSA Status
HCHC9202 I Exempt

Level 2 positions typically demonstrate intermediate planning, organizing, directing, and facilitating skills along with intermediate knowledge of employment regulations, policies, and procedures necessary to perform assigned managerial/supervisory tasks; define work objectives, plans, priorities and deadlines and delegate routine tasks appropriately; review completed work of others to verify technical soundness and adherence to deadlines; coach, mentor, and motivate staff in a fair and consistent manner to achieve goals; coach employees on practices that promote the value of diversity, safety, and environmental consciousness in the workplace; demonstrate intermediate ability to communicate using more complex terms relevant to specific discipline; develop creative recommendations for solving problems that are varied and somewhat difficult in nature but with limited scope; identify and implement changes/improvements to quality improvement processes, procedures, policies, and plans; supervise staff and coordinate activities to ensure successful completion of tasks.

Typical Education & Experience

2+ years related experience

Bachelor’s Degree or higher

Or an equivalent combination of education and experience

Required Certifications, Registrations or Licensure: RN, EMT-Paramedic, CPR, etc., may be required

Typical Work Duties
  • Provide patient care in accordance with certification/license
  • Resolve non-routine issues and concerns
  • Partner with senior staff to provide administrative guidance for grant proposals
  • Represent the department on committees and task forces
  • May develop health care training programs
  • May provide recommendations to change policies and procedures
  • Interpret and administer contracts
  • Exercise limited authority to speak on behalf of the department
  • May work with established budgets
  • Exercise limited expenditure authorization
  • Recommend expenditures
  • Interpret and explain existing policies

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 3  

Level Details
Job Code Salary Band FLSA Status
HCHC9203 J Exempt

Level 3 positions typically demonstrate proficient ability in work design, project management, financial planning and development of goals for accomplishing difficult unit assignments; demonstrate awareness of emerging trends, and changes in employment regulations, policies and procedures to proactively address issues; review completed work of others for conformity to policy, and effectiveness of approach; delegate more advanced tasks to others; facilitate optimal group dynamics and evaluate employee performance on difficult work assignments and recommend appropriate developmental opportunities; develop and implement practices that promote a culture of diversity, safety, and environmental consciousness and that is conducive to effective relationships among diverse groups of employees; use diplomacy and advanced communication skills in unstructured settings; modify, adapt, or refine guidelines, if necessary, to resolve issues or problems; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on unit operations.

Typical Education & Experience

4+ years related experience

Bachelor’s Degree or higher

Or an equivalent combination of education and experience

Required Certifications, Registrations or Licensure: RN, EMT-Paramedic, CPR, etc., may be required

Typical Work Duties
  • Provide patient care in accordance with certification/license
  • Maintain external relationships to identify and develop new funding sources
  • Resolve complex and unusual issues
  • Provide analysis and make recommendations
  • Lead project teams
  • Prepare proposals in the area of health care
  • Provide advice and guidance to professional and support staff
  • Provide recommendations in the development of programs, policies and procedures
  • Develop relationships with customers, designated vendors and trade or industry health care organizations
  • Work with peers across the University to discuss common issues
  • May speak on behalf of the department as prescribed by the director or executive
  • Provide budget information and assist in forecasting requirements
  • Exercise established expenditure authorization
  • Recommend and/or write requests for health care proposals
  • May review vendor responses, make recommendations and participate in selection process
  • Recommend changes in operational procedures
  • Assist senior management in overseeing adherence to University policies
  • May develop plans for achieving tactical or strategic goals
  • Ensure continuous quality initiatives are appropriately implemented
  • Recommend new methods, approaches and procedures
  • Provide advice and guidance on a wide range and variety of issues
  • Evaluate and recommend adoption of new or enhanced approaches to delivery of health care services
  • Evaluate proposals for the acquisition of health care products and services
  • Provide technical leadership on group projects
  • Support diversity through hiring, retention and promotion activities

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 4  

Level Details
Job Code Salary Band FLSA Status
HCHC9204 K Exempt

Level 4 positions typically demonstrate advanced skills in budget management, business development, communications, and leadership and execution of objectives critical to unit's success; provide detailed plans for changes to specific policies and procedures that may result from trends and changes in overall direction of functional and/or organizational responsibilities; monitor completed work of others to ensure soundness of approach, effectiveness in meeting requirements, the feasibility of recommendations and adherences to requirements; evaluate and enhance practices that promote a strong commitment to inclusionary practices which support diversity, safety, and environmental consciousness throughout the University; demonstrate diplomacy in persuading and influencing a variety of people to achieve results; resolve complex, controversial or unprecedented issues and problems, and demonstrate sound judgment by considering values, risks, impact and implications of actions throughout organization; set clear expectations and hold management team accountable for effectively coaching, mentoring and motivating their respective staffs; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on University operations.

Typical Education & Experience

8+ years related experience

Master’s Degree or higher

Or an equivalent combination of education and experience

Required Certifications, Registrations or Licensure: RN, EMT-Paramedic, CPR, etc., may be required

Typical Work Duties
  • Provide patient care in accordance with certification/license
  • Identify grants/project work and write proposals
  • Provide advice and consultation to supervisors and managers
  • Provide supervision to professional and support staff
  • Provide leadership in development and achievement of objectives
  • Provide support in planning, organizing, directing and controlling of health care operations
  • Exercise authority for policy, procedures and operational decisions
  • May speak on behalf of the department as prescribed by the director or executive
  • Work with peers external to the University to discuss common issues
  • Assign responsibility to achieve operational and University goals and to meet strategic objectives
  • Develop or oversee budget development
  • Approve budget recommendations as submitted by lower level managers
  • Review requests to shift expenditures within established budget
  • Exercise final authority on how resources will be allocated to accomplish objectives
  • Develop, review, recommend and/or approve requests for health care proposals
  • Develop and/or ensure implementation of internal policies and operational procedures
  • Participate in development of strategic plan
  • Develop or oversee development of strategies for achieving tactical or strategic goals
  • Act as leader or mentor in health care continuous quality improvement initiatives
  • Provide advice and guidance on a wide range and variety of moderately complex issues
  • Design, develop and manage systems that meet current and future health care business needs
  • Recommend new methods, approaches and procedures
  • Prepare and present briefing to senior management on moderately complex or significant issues
  • Support diversity through hiring, retention and promotion activities

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 5  

Level Details
Job Code Salary Band FLSA Status
HCHC9205 L Exempt

Level 5 positions typically demonstrate awareness of broad issues and management trends and evaluate the impact of policy and procedure changes and adjust accordingly; apply management principles to ensure optimal performance throughout organization; ensure appropriate skills are developed and maintained at all levels of responsibility and realign staff responsibilities to meet desired changes in organization and/or University mission; develop plans, practices and efforts to ensure optimal support or diversity, safety, and environmental consciousness throughout the University; demonstrate high level of diplomacy in persuading and influencing a wide variety of people at various levels and locations to achieve results; develop and implement solutions to highly complex and often controversial problems that may have University-wide impact and establish new precedents for solving problems; develop and articulate broad goals and objectives for unit with multi-functions or University-wide impact; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have a strategic impact on University operations.

Typical Education & Experience

12+ years related experience

Master’s Degree or higher

Or an equivalent combination of education and experience

Required Certifications, Registrations or Licensure: RN, EMT-Paramedic, CPR, etc., may be required

Typical Work Duties
  • Provide patient care in accordance with certification/license
  • Direct and/or participate in major health care proposal preparation and presentation
  • Initiate change processes
  • Negotiate agreements
  • Provide proactive analysis of complex data in support of the strategic plan
  • Speak on behalf of the division
  • Manage projects with significant or major undertakings in the health care field
  • Oversee budget development
  • Authorize expenditures
  • Develop and plan resource allocations
  • Oversee change management processes which have significant impact on the University
  • Accept or decline vendor responses to requests for proposal
  • Exercise oversight authority for administration and compliance of all University policies and state and federal laws
  • Develop strategic plan within assigned functional area
  • Ensure appropriate application, implementation, monitoring, measurement, evaluation, analysis, and adjustment occur within functional area to ensure quality standards are met
  • Develop new theories, concepts, principles, standards and methods in specialty areas and apply to previously unsolvable problems
  • Make decisions or recommendations that significantly influence important University policies or programs
  • Support diversity through hiring, retention and promotion activities

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.