Housing and Ancillary Services Manager

Summary

Job Category:
Housing, Foods, and Ancillary Services
Job Title:
Housing and Ancillary Services Manager
Job Category Definition:
Jobs in this category are responsible for, or supporting, the operation, administration and management of student residence facilities and services.
Job Title Definition:
The Housing and Ancillary Services Manager oversees the management of one or multiple housing operations and/or related services; supervises assigned staff that may include full time, part time, student, and temporary employees; coordinates the housekeeping, maintenance, support services and space allocation functions in an assigned residence hall(s) or apartment area(s); recommends and/or implements policy and procedural changes; responds to questions about facilities, conferences, space allocation, and services from students, parents, internal and external customers; participates in the financial success of the operation; provides a safe and secure environment for employees, students and customers; maintains inventories. Duties are performed at various levels within the defined title.
Working Conditions:
Specific physical requirements and effort are outlined in Job Responsibilities Worksheet (list of essential job duties and responsibilities specific to a particular job at the unit level) in accordance with the Americans with Disabilities Act of 1990 (ADA).
Other Requirements:
 

Levels

Level 1  

Level Details
Job Code Salary Band FLSA Status
HFHF9101 I Exempt

Level 1 positions typically demonstrate baseline planning, organizing, directing, and facilitating skills along with baseline knowledge of routine work applications, employment regulations, policies, and procedures necessary to perform assigned managerial/supervisory tasks; follow recommended approach to assigned work to facilitate achievement of desired results and review completed work of others to verify accuracy and conformance to required procedures and special instructions; ensure employees practice respect for the opinions of others and an awareness of the value of diversity, safety, and environmental consciousness in the workplace; utilize a communication style that is appropriate for a given situation; practice positive approaches to problem solving for basic issues; evaluate recommended changes/improvements to quality improvement processes, procedures, policies, and plans; supervise assigned staff and coordinate routine activities to ensure successful completion of tasks.

Typical Education & Experience

1+ years related experience

Bachelor’s Degree or higher in a hospitality or business related discipline

Or an equivalent combination of education and experience
Typical Work Duties
  • Hire, train, coach, supervise, schedule, evaluate, and discipline assigned employees
  • Inspect housing facilities to ensure compliance with safety and operational standards and report violations
  • Oversee maintenance of the facility and care of equipment
  • Participate in departmental and University wide initiatives and committees
  • Assist with the development, implementation, and enhancement of a student centered work environment through involvement in the residential community
  • Maintain inventory of supplies, equipment and keys
  • Investigate and recommend new products and process improvements to increase workplace efficiencies
  • Prepare for and respond to critical incidents involving students, guests, and facilities

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 2  

Level Details
Job Code Salary Band FLSA Status
HFHF9102 J Exempt

Level 2 positions typically demonstrate intermediate planning, organizing, directing, and facilitating skills along with intermediate knowledge of employment regulations, policies, and procedures necessary to perform assigned managerial/supervisory tasks; define work objectives, plans, priorities and deadlines and delegate routine tasks appropriately; review completed work of others to verify technical soundness and adherence to deadlines; coach, mentor, and motivate staff in a fair and consistent manner to achieve goals; coach employees on practices that promote the value of diversity, safety, and environmental consciousness in the workplace; demonstrate intermediate ability to communicate using more complex terms relevant to specific discipline; develop creative recommendations for solving problems that are varied and somewhat difficult in nature but with limited scope; identify and implement changes/improvements to quality improvement processes, procedures, policies, and plans; supervise staff and coordinate activities to ensure successful completion of tasks.

Typical Education & Experience

3+ years related experience

Bachelor’s Degree or higher in a hospitality or business related discipline

Or an equivalent combination of education and experience
Typical Work Duties
  • Overall responsibility for a housing operation or housing support service department such as room assignments, conferences, or commons desks
  • Hire, train, coach, supervise, schedule, evaluate, and discipline assigned employees
  • Develop, implement and enhance a student centered work environment through services provided and involvement in the residential community
  • Responsible for financial success through cost containment and business growth; review, analyze and prepare operation budgets; may make recommendations
  • Ensure quality customer service, for both internal and external customers and/or students, through effective communication, problem solving and training of assigned staff
  • Ensure compliance with all safety procedures; may establish and develop policies, standards and procedures
  • Lead or participate in departmental and University wide initiatives and committees and/or special projects
  • Oversee and schedule maintenance requests and care of equipment; may research, plan and recommend purchases and participate in facility renovations
  • Act as a liaison between Housing and various University departments
  • May assist in marketing efforts to promote business and provide information to students and parents
  • May consult with architects, facilities planners, and contractors regarding renovations and new construction

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 3  

Level Details
Job Code Salary Band FLSA Status
HFHF9103 K Exempt

Level 3 positions typically demonstrate proficient ability in work design, project management, financial planning and development of goals for accomplishing difficult unit assignments; demonstrate awareness of emerging trends, and changes in employment regulations, policies and procedures to proactively address issues; review completed work of others for conformity to policy, and effectiveness of approach; delegate more advanced tasks to others; facilitate optimal group dynamics and evaluate employee performance on difficult work assignments and recommend appropriate developmental opportunities; develop and implement practices that promote a culture of diversity, safety, and environmental consciousness and that is conducive to effective relationships among diverse groups of employees; use diplomacy and advanced communication skills in unstructured settings; modify, adapt, or refine guidelines, if necessary, to resolve issues or problems; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on unit operations.

Typical Education & Experience

5+ years related experience

Bachelor’s Degree or higher in a hospitality or business related discipline

Or an equivalent combination of education and experience
Typical Work Duties
  • Overall responsibility for multiple housing operations and implementation of the strategic plan
  • Hire, train, coach, supervise, schedule, evaluate, and discipline assigned employees
  • Initiate, develop and coordinate construction and renovation projects through collaboration with other University departments and outside vendors
  • Develop, implement and enhance a student centered environment by playing an active role in the residential living community
  • Participate on and possibly lead departmental, University and national committees; complete special projects as assigned
  • Ensure a safe working environment prevails at all times
  • Prepare for and respond to critical incident involving students, guests, and facilities
  • Prepare and manage multiple operational budgets; responsible for financial success through cost containment and additional revenue sources

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 4  

Level Details
Job Code Salary Band FLSA Status
HFHF9104 L Exempt

Level 4 positions typically demonstrate advanced skills in budget management, business development, communications, and leadership and execution of objectives critical to unit's success; provide detailed plans for changes to specific policies and procedures that may result from trends and changes in overall direction of functional and/or organizational responsibilities; monitor completed work of others to ensure soundness of approach, effectiveness in meeting requirements, the feasibility of recommendations and adherences to requirements; evaluate and enhance practices that promote a strong commitment to inclusionary practices which support diversity, safety, and environmental consciousness throughout the University; demonstrate diplomacy in persuading and influencing a variety of people to achieve results; resolve complex, controversial or unprecedented issues and problems, and demonstrate sound judgment by considering values, risks, impact and implications of actions throughout organization; set clear expectations and hold management team accountable for effectively coaching, mentoring and motivating their respective staffs; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on University operations.

Typical Education & Experience

7+ years related experience

Bachelor’s Degree or higher in a hospitality or business related discipline

Or an equivalent combination of education and experience
Typical Work Duties
  • Responsible for the operation, direction and supervision of multiple residential living operations and the development and implementation of strategic plans
  • Hire, train, coach, supervise, schedule, evaluate, and discipline assigned employees
  • Recommend, plan and coordinate professional development opportunities
  • Responsible for the financial success of multiple campus locations through cost containment and new revenue sources; forecast, plan, and oversee multiple operational budgets; manage financial statements
  • Develop and direct future planning which includes minor and major renovations and new construction projects; participate in design and job meetings and the selection of architects and contractors
  • Develop operational standards and inspect locations for compliance and adherence to policies and procedures and safety protocols
  • Oversee facility audits and preventative maintenance contracts
  • Develop, implement and enhance a student centered work environment; meet with a variety of groups to communicate goals and objectives and solve problems
  • Serve and lead national, University, and departmental committees
  • Develop and maintain partnerships with a variety of campus and community constituents

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 5  

Level Details
Job Code Salary Band FLSA Status
HFHF9105 M Exempt

Level 5 positions typically demonstrate awareness of broad issues and management trends and evaluate the impact of policy and procedure changes and adjust accordingly; apply management principles to ensure optimal performance throughout organization; ensure appropriate skills are developed and maintained at all levels of responsibility and realign staff responsibilities to meet desired changes in organization and/or University mission; develop plans, practices and efforts to ensure optimal support or diversity, safety, and environmental consciousness throughout the University; demonstrate high level of diplomacy in persuading and influencing a wide variety of people at various levels and locations to achieve results; develop and implement solutions to highly complex and often controversial problems that may have University-wide impact and establish new precedents for solving problems; develop and articulate broad goals and objectives for unit with multi-functions or University-wide impact; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have a strategic impact on University operations.

Typical Education & Experience

10+ years related experience

Bachelor’s Degree or higher in a hospitality or business related discipline

Or an equivalent combination of education and experience
Typical Work Duties
  • Responsible for the direction of the overall operation of residential living operations to include development and implementation of a strategic plan.
  • Hire, train, coach, supervise, schedule, evaluate, and discipline assigned employees.
  • Overall responsibility for all employees in the unit.
  • Responsible for managing and developing a budget.
  • Direct the strategic planning and new business development.
  • Plan and develop operational changes, policies and procedures.
  • Establish and ensure adherence to all safety and sanitation standards as it relates to facilities.
  • Plan and direct new construction and renovations for all Housing facilities at University Park.
  • Negotiate and maintain contracts with national vendors.
  • Responsible for the financial success of University Park housing locations through cost containment and new revenue sources; forecast, plan and oversee multiple operational budgets; manage financial statements.
  • Lead and participate in various committees, task forces, teams and community based groups as required.
  • Develop, implement and enhance a student centered work environment; meet with a variety of groups to communicate goals and objectives and solve problems
  • Serve and lead national, University, and departmental committees
  • Recommend, plan and coordinate professional development opportunities

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.