Information Resources and Services Specialist

Summary

Job Category:: Information Resources and Services
Job Title:: Information Resources and Services Specialist

Job Category Definition:: This specialty covers the tactical and operational activities related to supporting the enhancement and facilitation of research, teaching, learning and outreach in the worldwide community of scholars. Functions include: acquisition, organization, management, creation, and preservation of intellectual content in all formats regardless of origin; fostering access to content and services; implementation and use of efficient workflows and systems that facilitate access to information resources and services.
Job Title Definition:: The Information Resources and Services Specialist demonstrates in-depth knowledge and expertise in one or more areas of information resources and services such as, acquisitions, circulation, collection maintenance, cataloging and metadata creation, digitalization, preservation, information assistance and consultation, reference and/or instruction. Duties are performed at various levels within the defined title.
Working Conditions:: Specific physical requirements and effort are outlined in Job Responsibilities Worksheet (list of essential job duties and responsibilities specific to a particular job at the unit level) in accordance with the Americans with Disabilities Act of 1990 (ADA).
Other Requirements:

Levels

Level 1
Level 2
Level 3
Level 4
Level 5

Level 1

There is currently no Level 1.

Level 2

Level Details
Job Code	Salary Band	FLSA Status
IRIR0202	F	Non-Exempt

Level 2 positions typically demonstrate intermediate knowledge of the concepts, practices and procedures of a particular field of specialization; perform intermediate tasks in defined skill areas/applications by continuously building on current job knowledge; maintain effective relationships with peers, vendors, and others in a diverse environment; support team decisions and follow through with team responsibilities; interpret information, ideas and instructions and communicate clearly and accurately both verbally and in writing including materials intended for distribution; determine causes of unusual occurrences and apply standard principles and practices to determine and implement solutions; ensure safe practices and environmental consciousness are exhibited in decisions; typically work under general supervision, while performing assignments that are varied and that may be somewhat difficult in character, but usually involve limited responsibility.

Typical Education & Experience
0+ years related experience Bachelor's Degree or higher Or an equivalent combination of education and experience

Typical Work Duties
Analyze, interpret and provide advice on user accounts and service options Resolve and answer moderately complex requests and interpret library policy and practice for library users Suspend and/or grant exceptions to the application of policies, rules, regulations and fee assessments; ensure proper money handling procedures are followed Provide intermediate subject-based reference, information, format based cataloging and referral services to users combining a wide range of library and information sources Search a variety of specialized or subject related resources, using various search strategies, and select matching record for known items Assist with preparing and implementing outreach materials (including displays, exhibits, video productions, print/electronic publications and instruction) Collaborate with other library units to develop consistency in procedures; serve as primary contact in specialized areas Implement assessment activities and recommend methods to assess unit effectiveness Exercise limited expenditure authorization for assigned work unit; recommend expenditures based on front-line operational knowledge Provide information to senior management in assisting with budget development, which includes investigating and recommending products and services Provide and/or coordinate collection security including entrance/exit control, opening/closing procedures, and responding to alarms Ensure compliance with existing contracts/licenses, within area of responsibility and report problems to senior management May serve as technology resource assisting others in unit with routine hardware and software issues Identify improvement opportunities and recommend appropriate actions Promote respect for the value of diversity in the workplace Direct and train others in specialized activities within specified unit; create training documentation encompassing new technology and/or products Supervise, assign work, and provide performance input to assigned staff

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 3

Level Details
Job Code	Salary Band	FLSA Status
IRIR0203	G	Exempt

Level 3 positions typically demonstrate proficient and comprehensive knowledge of defined skill areas/applications to integrate fundamental elements from other specialties into work assignments; apply knowledge of principles, practices, and procedures of a particular field of specialization to complete difficult assignments; promote a culture that is conducive to effective relationships among diverse team members; ensure safe practices and environmental consciousness are exhibited in decisions; may lead a project team involved in completion of difficult assignments, requiring proficient knowledge of field of specialization; interpret and communicate information, ideas and instructions clearly, accurately and persuasively both verbally and in writing including materials intended for distribution; incorporate new facts and ideas into group processes and apply creative thinking to develop new solutions; typically work with minimal supervision on difficult assignments, conferring with manager on unusual matters.

Typical Education & Experience
1+ years related experience Bachelor's Degree or higher Or an equivalent combination of education and experience

Typical Work Duties
Analyze, interpret and provide advice on user accounts and service options Resolve and answer complex requests and interpret library policy and practice for library users Suspend and/or grant exceptions to the application of policies, rules, regulations and fee assessments; ensure proper money handling procedures are followed Provide intermediate subject-based reference, information, cataloging, and referral services to users combining a wide range of library and information sources Search and/or direct others in conducting difficult searches in a variety of specialized subject related resources to support research and collection development Develop, prepare and implement outreach materials (including displays, exhibits, video productions, print/electronic publications and instruction) Coordinate activities and communication between library units, and committees; serve as primary contact in specialized areas Exercise expenditure and allocation authorization for budgets managed within work unit or department Provide information to senior management to assist with budget development, including investigating and recommending products and services Provide security oversight for designated unit, collections and/or specialized services Ensure compliance with existing contracts/licenses, within area of responsibility and report any problems/issues May serve as technology resource assisting others in unit with routine hardware and software issues Interpret guidelines and policies to create original data entry and perform quality control in local and external databases; participate in national shared cataloging programs Ensure appropriate application, implementation, monitoring, measurement, evaluation and analysis of assessment activities Participate in the development of standards and methods for evaluation Coordinate facility safety and maintenance with appropriate library or University personnel, resolve or refer problems Stabilize, reformat and safeguard collections requiring an advanced knowledge of preservation programs Develop and provide training programs concerning routine to complex activities within specified unit; deliver designed instruction modules Recommend and implement opportunities to improve services, practices, workflow and policies Promote a culture that is conducive to effective relationships among diverse team members Supervise, assign work, and provide performance input to assigned staff

Level 4

Level Details
Job Code	Salary Band	FLSA Status
IRIR0204	H	Exempt

Level 4 positions typically demonstrate advanced knowledge of principles, practices, and procedures of a particular field of specialization and complete complex assignments; integrate complex elements from other specialties into work assignments; demonstrate a strong commitment to inclusionary practices which support diversity throughout the University; establish a shared vision and take responsibility for the achievement of team goals, and provide direction for appropriate implementation of plans; present ideas, concepts and instructions in a clear manner, and use persuasion and negotiation to build consensus and cooperation; ensure safe practices and environmental consciousness are exhibited in decisions; develop new techniques, concepts, theories, programs or solutions and apply them to complex strategic operating issues; typically work independently on complex work assignments, review progress and evaluate results and update management as appropriate; may direct and delegate work to lower-level staff.

Typical Education & Experience
2+ years related experience Bachelor's Degree or higher Or an equivalent combination of education and experience

Typical Work Duties
Analyze, interpret and provide advice on user accounts and service options Resolve and answer complex, atypical or exceptional requests and interpret library policy and practice for library users Provide specialized subject-based reference, information, cataloging/metadata and referral services to users combining a wide range of library and information sources Search and/or direct others in conducting difficult searches in a variety of specialized subject related resources to support research and collection development Conceive, design and implement outreach materials, programs or instructional sessions for unique and specialized collections or programs Coordinate activities and communication between library units, and external organizations and/or committees; serve as primary contact for specialized unit or library Exercise expenditure and allocation authorization for budgets managed within work unit or department Prepare budget proposals, analyses, reports, documentation and recommend allocations for review and approval Identify, select and acquire resources; serve as primary contact for designated collections and specialized services Oversee implementation of assessment activities and participate in development of effective assessment methods Provide oversight for designated unit, collections, and/or specialized services Oversee established preservation program as a collections steward for the University Oversee collection of fines and fees; ensure proper money handling procedures as required by University policy/law Ensure compliance with existing contracts/licenses, within area of responsibility and report any problems/issues Coordinate preventative maintenance and/or repair of computer hardware/software and serve as technology resource expert Identify new improvement opportunities and/or changes to current initiatives and recommend appropriate actions Develop and provide training programs involving routine to complex activities within specified unit; design and deliver instruction modules Lead and positively impact diversity in the workplace and community Supervise, assign work, and provide performance input to assigned staff

Level 5

Level Details
Job Code	Salary Band	FLSA Status
IRIR0205	J	Exempt

Level 5 positions typically extend mastery of job knowledge to the principles, theories and practices of related specialties; expand knowledge of best practices and incorporate into all work assignments and procedures; evaluate and enhance current practices and efforts to ensure optimal support of diversity; oversee leadership of teams and projects that involve extensive cooperation and coordination between multiple departments across the University or with external customers; prepare written and/or verbal presentations or proposals on highly complex issues and deliver to a broad variety of audiences; identify and implement innovative solutions to important, highly complex strategic and/or operational issues which may involve unusual circumstances and incomplete or conflicting data; ensure safe practices and environmental consciousness are exhibited in decisions; work independently on highly complex or strategic assignments; may direct and supervise lower-level staff.

Typical Education & Experience
4+ years related experience Bachelor's Degree or higher Or an equivalent combination of education and experience

Typical Work Duties
Analyze, interpret and provide advice on user accounts and service options Resolve and answer complex, atypical or exceptional requests and interpret library policy and practice for library users Provide specialized subject-based reference, information, cataloging/metadata services to users combining a wide range of library and information sources Search or direct others in conducting difficult searches in a variety of specialized subject related resources to support research and collection development Conceive, design and implement outreach materials, programs or instructional sessions for unique and specialized collections or programs Oversee activities and communication between library units and external organizations and/or committees; serve as primary contact for specialized unit or library Exercise expenditure and allocation authorization for budgets managed within work unit or department Prepare statistical and budget reports, request and develop budgets, oversee specified funds, develop and justify proposals and recommendations for new services and/or programs Identify, select and acquire resources; serve as primary contact for designated collections and specialized services Provide oversight for designated unit, collections, and/or specialized services Oversee collection of fines and fees; ensure proper money handling procedures as required by University policy/law Evaluate and improve existing and/or develop and implement new practices, policies and strategies to ensure optimal customer satisfaction and access to collections and/or services and for the preservation of collections Ensure compliance with existing contracts/licenses, within area of responsibility and report any problems/issues Explore and develop new standards and methods for evaluation and ensure that they are met Coordinate facility safety and maintenance with appropriate library or University personnel, resolve or refer problems Evaluate, recommend and implement new technology solutions Design, plan and administer training and informational programs internal and external to the unit; design and deliver instruction modules Evaluate and enhance current practices and outreach efforts to ensure optimal support of diversity Supervise, assign work, and provide performance input to assigned staff