Information Resources and Services Supervisor/Manager

Summary

Job Category:: Information Resources and Services
Job Title:: Information Resources and Services Supervisor/Manager

Job Category Definition:: This specialty covers the tactical and operational activities related to supporting the enhancement and facilitation of research, teaching, learning and outreach in the worldwide community of scholars. Functions include: acquisition, organization, management, creation, and preservation of intellectual content in all formats regardless of origin; fostering access to content and services; implementation and use of efficient workflows and systems that facilitate access to information resources and services.
Job Title Definition:: The Information Resources and Services Supervisor/Manager leads employees, supports diversity, and contributes to operational excellence through hiring, retention, and promotional activities; ensures established standards of continuous quality improvement are met; and provides leadership for outstanding customer service at all levels of the organization; defines goals for future organizational performance and decides on the tasks and use of resources needed to attain them; communicates goals to employees throughout the unit or organization; and uses influence to motivate employees to achieve organizational goals; ensures operational and strategic direction and accountability; links unit operations to strategic objectives; exercises authority for unit policy and procedures and operational decisions for departments; influences organizational and community relations to develop and achieve strategic goals and manage customer relations. “Supervisor” positions will typically have fewer employees, have employees in lower level positions, oversee tasks of a more routine nature, exercise managerial authority within limitations in more defined areas, and focus at a more tactical level. “Manager” positions will oversee larger groups, oversee higher level and more complex work, have budget responsibility, have greater authority, and may focus at a more strategic level. Duties are performed at various levels within the defined title.
Working Conditions:: Specific physical requirements and effort are outlined in Job Responsibilities Worksheet (list of essential job duties and responsibilities specific to a particular job at the unit level) in accordance with the Americans with Disabilities Act of 1990 (ADA).
Other Requirements:

Levels

Level 1
Level 2
Level 3
Level 4
Level 5

Level 1

There is currently no level 1.

Level 2

Level Details
Job Code	Salary Band	FLSA Status
IRIR9002	G	Exempt

Level 2 positions typically demonstrate intermediate knowledge of the concepts, practices and procedures of a particular field of specialization; perform intermediate tasks in defined skill areas/applications by continuously building on current job knowledge; maintain effective relationships with peers, vendors, and others in a diverse environment; support team decisions and follow through with team responsibilities; interpret information, ideas and instructions and communicate clearly and accurately both verbally and in writing including materials intended for distribution; determine causes of unusual occurrences and apply standard principles and practices to determine and implement solutions; ensure safe practices and environmental consciousness are exhibited in decisions; typically work under general supervision, while performing assignments that are varied and that may be somewhat difficult in character, but usually involve limited responsibility.

Typical Education & Experience
0+ years related experience Bachelor's Degree or higher Or an equivalent combination of education and experience

Typical Work Duties
Supervision and Training Coordinate the hiring process: recommend desk job description items, assist with posting, interviewing candidates and final hiring decision Guide and train others in specialized activities and functions Create training documentation encompassing new technology/products Supervise, coach and evaluate assigned staff Manage employee relations issues with assigned employees; seek further advice as necessary Diversity Create an environment that promotes and recognizes the value of diversity in the workplace by implementing diversity programs and/or activities and coaching staff on the value of diversity in the workplace Daily Operations Perform or coordinate activities in one or more library operations and ensure security of facility and collections Coordinate collection security including entrance/exit control, opening/closing procedures, and responding to alarms Policy Suspend or grant exceptions to the application of policies, rules, regulations and fee assessments; ensure proper money handling procedures are followed Ensure compliance with existing contracts/licenses, within area of responsibility and report problems/issues Recommend and implement libraries' policies and procedures within established parameters or unit Ensure compliance with libraries and University policies Budget Exercise limited expenditure authorization for assigned work unit; recommend expenditures based on front-line operational knowledge Provide information to senior management to assist with budget development, including investigating and recommending products and services Communication Analyze, interpret and provide advice on user accounts and service options Resolve and answer moderately complex requests and interpret library policy and practice for library users Provide subject-based reference, information, format based cataloging and referral services to users combining a wide range of library and information sources Collaborate with other library units to develop consistency in procedures; serve as primary contact in specialized areas Assist preparing and implementing outreach materials (including displays, exhibits, video productions, print/electronic publications and instruction) Information Retrieval Search a variety of specialized or subject related resources, using various search strategies, and select matching record for known items Assessment Implement assessment activities and recommend methods to assess unit effectiveness Technology Serve as technology resource assisting others in unit with routine hardware and software issues, coordinate preventative maintenance or repair CQI Identify opportunities to improve services, practices, workflow and policies

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 3

Level Details
Job Code	Salary Band	FLSA Status
IRIR9003	H	Exempt

Level 3 positions typically demonstrate proficient ability in work design, project management, financial planning and development of goals for accomplishing difficult unit assignments; demonstrate awareness of emerging trends, and changes in employment regulations, policies and procedures to proactively address issues; review completed work of others for conformity to policy, and effectiveness of approach; delegate more advanced tasks to others; facilitate optimal group dynamics and evaluate employee performance on difficult work assignments and recommend appropriate developmental opportunities; develop and implement practices that promote a culture of diversity, safety, and environmental consciousness and that is conducive to effective relationships among diverse groups of employees; use diplomacy and advanced communication skills in unstructured settings; modify, adapt, or refine guidelines, if necessary, to resolve issues or problems; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on unit operations.

Typical Education & Experience
1+ years related experience Bachelor's Degree or higher Or an equivalent combination of education and experience

Typical Work Duties
Supervision and Training Manage the hiring process: write desk job descriptions, write and submit job postings, interview candidates, contribute to final hiring decision Develop and provide training programs involving routine to complex activities Supervise, coach and evaluate assigned staff Manage employee relations issues with assigned employees; seek further advice as necessary Diversity Create an environment that promotes and recognizes the value of diversity in the workplace by implementing diversity programs and/or activities and coaching staff on the value of diversity in the workplace Daily Operations Provide security oversight for designated unit, collections and/or specialized services Coordinate facility safety and maintenance with appropriate library or University personnel, resolve or refer problems Coordinate and/or oversee one or more library operations in consultation with senior management Policy Suspend or grant exceptions to the application of policies, rules, regulations and fee assessments; ensure proper money handling procedures are followed Ensure compliance with existing contracts/licenses, within area of responsibility and report problems/issues Recommend and implement libraries' policies and procedures within and/or across units Interpret and explain libraries and University policies and ensure compliance Budget Exercise expenditure and allocation authorization for budgets managed within work unit or department Provide information to senior management in assisting with budget development, including investigating and recommending products and services Communication Analyze, interpret and provide advice on user accounts and service options Resolve and answer complex requests and interpret library policy and practice for library users Provide intermediate level subject-based reference, information, cataloging and referral services to users combining a wide range of library and information sources Deliver designed instruction modules Coordinate activities and communication between library units, and committees; serve as primary contact for specialized unit or library Develop, prepare and implement outreach materials (including displays, exhibits, video productions, print/electronic publications and instruction) Information Retrieval Search or direct others in conducting difficult searches in a variety of specialized subject related resources to support research and collection development Assessment Ensure appropriate application, implementation, monitoring, measurement, evaluation and analysis of assessment activities Participate in the development of standards and methods for evaluation Technology Serve as technology resource assisting others in unit with routine hardware and software issues, coordinate preventative maintenance or repair CQI Recommend and implement opportunities to improve services, practices, workflow and policies

Level 4

Level Details
Job Code	Salary Band	FLSA Status
IRIR9004	I	Exempt

Level 4 positions typically demonstrate advanced skills in budget management, business development, communications, and leadership and execution of objectives critical to unit's success; provide detailed plans for changes to specific policies and procedures that may result from trends and changes in overall direction of functional and/or organizational responsibilities; monitor completed work of others to ensure soundness of approach, effectiveness in meeting requirements, the feasibility of recommendations and adherences to requirements; evaluate and enhance practices that promote a strong commitment to inclusionary practices which support diversity, safety, and environmental consciousness throughout the University; demonstrate diplomacy in persuading and influencing a variety of people to achieve results; resolve complex, controversial or unprecedented issues and problems, and demonstrate sound judgment by considering values, risks, impact and implications of actions throughout organization; set clear expectations and hold management team accountable for effectively coaching, mentoring and motivating their respective staffs; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on University operations.

Typical Education & Experience
2+ years related experience Bachelor's Degree or higher Or an equivalent combination of education and experience

Typical Work Duties
Supervision and Training Manage hiring process: write desk job descriptions, write and submit job postings, interview candidates, make final hiring decision Develop and provide training programs in routine to complex activities and functions Supervise, coach and evaluate assigned staff Manage employee relations issues with assigned employees; seek further advice as necessary Diversity Create an environment that promotes and recognizes the value of diversity in the workplace by implementing diversity programs and/or activities and coaching staff on the value of diversity in the workplace Daily Operations Coordinate activities and communication between library units and external organizations/committees Manage oversight for designated unit, collections, and/or specialized services Coordinate facility safety and maintenance with appropriate library or University personnel, resolve or refer problems Coordinate and/or oversee one or more library operations/units in consultation with senior management Policy Oversee collection of fines and fees; ensure proper money handling procedures are followed Ensure compliance with existing contracts/licenses, within area of responsibility and report problems/issues Recommend, implement, and develop policies and procedures across units, based on broad perspective Interpret and explain libraries and University policies and ensure compliance Budget Exercise expenditure and allocation authorization for budgets managed within work unit or department Prepare budget proposals, analyses, reports, documentation and recommend allocations for review and approval Communication Analyze, interpret and provide advice on user accounts and service options Resolve and answer complex, atypical or exceptional requests and interpret library policy and practice for library users Provide specialized subject-based reference, information, cataloging/metadata and referral services to users combining a wide range of library and information sources Design and deliver instruction modules Coordinate activities and communication between library units, and external organizations/committees; serve as primary contact for specialized unit or library Conceive, design and implement outreach materials, programs or instructional sessions for unique and specialized collections or programs Information Retrieval Search or direct others in conducting difficult searches in a variety of specialized subject related resources to support research and collection development Identify, select and acquire resources; serve as primary contact for designated collections and specialized services Assessment Oversee implementation of assessment activities and participate in development of effective assessment methods Technology Evaluate, recommend and implement technology solutions CQI Identify new improvement opportunities, operational procedures or changes to current initiatives and recommend appropriate changes/actions

Level 5

Level Details
Job Code	Salary Band	FLSA Status
IRIR9005	J	Exempt

Level 5 positions typically demonstrate awareness of broad issues and management trends and evaluate the impact of policy and procedure changes and adjust accordingly; apply management principles to ensure optimal performance throughout organization; ensure appropriate skills are developed and maintained at all levels of responsibility and realign staff responsibilities to meet desired changes in organization and/or University mission; develop plans, practices and efforts to ensure optimal support or diversity, safety, and environmental consciousness throughout the University; demonstrate high level of diplomacy in persuading and influencing a wide variety of people at various levels and locations to achieve results; develop and implement solutions to highly complex and often controversial problems that may have University-wide impact and establish new precedents for solving problems; develop and articulate broad goals and objectives for unit with multi-functions or University-wide impact; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have a strategic impact on University operations.

Typical Education & Experience
3+ years related experience Master's Degree or higher Or an equivalent combination of education and experience

Typical Work Duties
Supervision and Training Manage hiring process: write desk job descriptions, write and submit job postings, interview candidates, make final hiring decision Design, plan and administer training and informational programs internal and external to the unit Supervise, coach and evaluate assigned staff Manage employee relations issues with assigned employees; seek further advice as necessary Diversity Create an environment that promotes and recognizes the value of diversity in the workplace by implementing diversity programs and/or activities and coaching staff on the value of diversity in the workplace Daily Operations Manage oversight for designated unit, collections, and/or specialized services Coordinate facility safety and maintenance with appropriate library or University personnel, resolve or refer problems Coordinate and/or oversee one or more library operations/units in consultation with senior management Policy Oversee collection of fines and fees; ensure proper money handling procedures are followed Ensure compliance with existing contracts/licenses, within area of responsibility and report problems/issues Recommend, implement, and develop policies and procedures across the libraries, based on broad perspective Interpret and explain University policies and ensure compliance Exercise oversight authority for administration and compliance of libraries policies Budget Exercise expenditure and allocation authorization for budgets managed within work unit or department Prepare statistical and budget reports, request and develop budgets, oversee specified funds, develop and justify proposals and recommendations for new services/programs Communication Analyze, interpret and provide advice on user accounts and service options Resolve and answer complex, atypical or exceptional requests and interpret library policy and practice for library users Provide specialized subject-based reference, information, cataloging/metadata services to users combining a wide range of library and information sources Design and deliver instruction modules Oversee activities and communication between library units, and external organizations/committees; serve as primary contact for specialized unit or library Conceive, design and implement outreach materials, programs or instructional sessions for unique and specialized collections or programs Information Retrieval Search or direct others in conducting difficult searches in a variety of specialized subject related resources to support research and collection development Identify, select and acquire resources; serve as primary contact for designated collections and specialized services Assessment Explore and develop new standards and methods for evaluation and ensure that they are met Technology Evaluate, recommend and implement technology solutions CQI Evaluate and improve existing practices and policies to ensure optimal customer satisfaction and access to collections and services