Information Resources and Services Support Specialist

Summary

Job Category:
Information Resources and Services
Job Title:
Information Resources and Services Support Specialist
Job Category Definition:
This specialty covers the tactical and operational activities related to supporting the enhancement and facilitation of research, teaching, learning and outreach in the worldwide community of scholars. Functions include: acquisition, organization, management, creation, and preservation of intellectual content in all formats regardless of origin; fostering access to content and services; implementation and use of efficient workflows and systems that facilitate access to information resources and services.
Job Title Definition:
The Information Resources and Services Support Specialist demonstrates knowledge in one or more areas of information resources and services such as, acquisitions, circulation, collection maintenance, cataloging and metadata creation, digitalization, preservation, information assistance and consultation, and reference and/or instruction support. Duties are performed at various levels within the defined title.
Working Conditions:
Specific physical requirements and effort are outlined in Job Responsibilities Worksheet (list of essential job duties and responsibilities specific to a particular job at the unit level) in accordance with the Americans with Disabilities Act of 1990 (ADA).
Other Requirements:
 

Levels

Level 1  

Level Details
Job Code Salary Band FLSA Status
IRIR0101 D Non-Exempt

Level 1 positions typically demonstrate baseline working knowledge of routine work applications; follow standard principles and systems and use appropriate terminology associated with a particular field of specialization; participate as a team member in a collaborative environment within a diverse workforce; actively contribute to completion of team goals and assigned tasks; clearly communicate information, ideas, or instructions verbally and in writing; follow recommended approach to assigned work to facilitate achievement of desired results; ensure safe practices and environmental consciousness are exhibited in decisions; typically work under direct and frequent supervision while performing routine duties using established procedures with detailed instructions.

Typical Education & Experience

0+ years related experience

High School Diploma or higher

Or an equivalent combination of education and experience

Typical Work Duties
  • Answer routine requests and explain policy and practice for library users
  • Provide general information and referral services to users
  • Search recommended resources, using routine and basic search strategies, and select matching record for known items
  • Record unit related data according to specified procedures
  • Communicate with other library units to maintain consistency in procedures
  • Perform basic receipt processes (such as packing, unpacking, applying labels, security devices and markings) and follow established guidelines for processing materials
  • Distribute and retrieve various materials to and from various locations
  • Identify errors and make routine data updates or referrals
  • Demonstrate awareness of the value of diversity in the workplace

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 2  

Level Details
Job Code Salary Band FLSA Status
IRIR0102 E Non-Exempt

Level 2 positions typically demonstrate intermediate knowledge of the concepts, practices and procedures of a particular field of specialization; perform intermediate tasks in defined skill areas/applications by continuously building on current job knowledge; maintain effective relationships with peers, vendors, and others in a diverse environment; support team decisions and follow through with team responsibilities; interpret information, ideas and instructions and communicate clearly and accurately both verbally and in writing including materials intended for distribution; determine causes of unusual occurrences and apply standard principles and practices to determine and implement solutions; ensure safe practices and environmental consciousness are exhibited in decisions; typically work under general supervision, while performing assignments that are varied and that may be somewhat difficult in character, but usually involve limited responsibility.

Typical Education & Experience

1+ years related experience

High School Diploma or higher

Or an equivalent combination of education and experience

Typical Work Duties
  • Analyze, interpret and provide advice on user accounts and service options
  • Resolve and answer routine requests and interpret policy and practice for library users
  • Provide basic subject-based reference, information and referral services to users combining a wide range of library and information sources, in a variety of formats
  • Search recommended resources, using standard search strategies, and select matching record for known items
  • Record unit related data and summarize according to specified procedures
  • Communicate with other library units to maintain consistency in procedures
  • Assist in preparing and implementing outreach materials (such as displays, exhibits, video productions, print/electronic publications and instruction)
  • Exercise limited operations budget expenditure authorization for assigned work unit and recommend expenditures based on front-line operational knowledge
  • Provide collection security (such as entrance/exit control, opening/closing procedures and responding to alarms)
  • Collect and adjust fees and/or fines and update corresponding systems and databases; follow proper money handling procedures
  • Enter data, process materials and create and/or update database records using prescribed coding and data entry standards
  • Ensure accurate receipt of materials and resolve routine receipt problems with vendors and/or publishers
  • Recognize errors, solve problems and make data updates and referrals
  • Evaluate and provide routine repair of library materials based on established best practices
  • Promote respect for the value of diversity in the workplace
  • Direct and train others in routine activities within specified unit
  • Assist with setting schedules and work assignments for part time staff, and assist in determining workload allocations within work unit

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 3  

Level Details
Job Code Salary Band FLSA Status
IRIR0103 F Non-Exempt

Level 3 positions typically demonstrate proficient and comprehensive knowledge of defined skill areas/applications to integrate fundamental elements from other specialties into work assignments; apply knowledge of principles, practices, and procedures of a particular field of specialization to complete difficult assignments; promote a culture that is conducive to effective relationships among diverse team members; ensure safe practices and environmental consciousness are exhibited in decisions; may lead a project team involved in completion of difficult assignments, requiring proficient knowledge of field of specialization; interpret and communicate information, ideas and instructions clearly, accurately and persuasively both verbally and in writing including materials intended for distribution; incorporate new facts and ideas into group processes and apply creative thinking to develop new solutions; typically work with minimal supervision on difficult assignments, conferring with manager on unusual matters.

Typical Education & Experience

1+ years related experience

Associate's Degree or higher

Or an equivalent combination of education and experience

Typical Work Duties
  • Analyze, interpret and provide advice on user accounts and service options
  • Resolve and answer moderately complex requests and interpret policy and practice for library users
  • Provide intermediate level subject-based reference, information and referral services to users combining a wide range of library and information sources, in a variety of formats
  • Search a variety of specialized or subject related resources, using moderately complex search strategies, and select matching record for known items
  • Record unit related data and provide analysis
  • Collaborate with other library units to develop consistency in procedures; serve as primary contact in specialized areas
  • Assist in preparing and implementing outreach materials (such as displays, exhibits, video productions, print/electronic publications and instruction)
  • Exercise limited operations budget expenditure authorization for assigned work unit and recommend expenditures based on front-line operational knowledge
  • Coordinate and provide collection security (such as entrance/exit control, opening/closing procedures and responding to alarms)
  • Collect and adjust fees/fines and update corresponding systems and databases; follow proper money handling procedures
  • Ensure compliance with existing contracts and/or licenses
  • Select supplier and place orders for materials in all formats based on prescribed procedures
  • Monitor collections budget levels, create and pay invoices, and resolve billing and payment problems
  • Process materials and create and/or update moderately complex database records using prescribed coding and data entry standards
  • Ensure accurate receipt of materials and resolve routine to complex receipt problems with vendors and/or publishers
  • Recognize errors, solve problems and make data updates and referrals
  • Perform stabilization treatments of library materials
  • Serve as technology resource in assisting others in unit with routine hardware and software issues
  • Promote a culture that is conducive to effective relationships among diverse team members
  • Direct and train others in specialized activities within specified unit; create training documentation encompassing new technology and/or products
  • Set schedules and work assignments for part time staff, and assist in determining workload allocations within work unit

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 4  

Level Details
Job Code Salary Band FLSA Status
IRIR0104 G Non-Exempt

Level 4 positions typically demonstrate advanced knowledge of principles, practices, and procedures of a particular field of specialization and complete complex assignments; integrate complex elements from other specialties into work assignments; demonstrate a strong commitment to inclusionary practices which support diversity throughout the University; establish a shared vision and take responsibility for the achievement of team goals, and provide direction for appropriate implementation of plans; present ideas, concepts and instructions in a clear manner, and use persuasion and negotiation to build consensus and cooperation; ensure safe practices and environmental consciousness are exhibited in decisions; develop new techniques, concepts, theories, programs or solutions and apply them to complex strategic operating issues; typically work independently on complex work assignments, review progress and evaluate results and update management as appropriate; may direct and delegate work to lower-level staff.

Typical Education & Experience

3+ years related experience

Associate's Degree or higher

Or an equivalent combination of education and experience

Typical Work Duties
  • Analyze, interpret and provide advice on user accounts and service options
  • Resolve and answer complex requests and interpret policy and practice for library users
  • Provide advanced subject-based reference, information and referral services to users combining a wide range of library and information sources, in a variety of formats
  • Search a variety of specialized or subject related resources, using advanced search strategies, and select matching record for known items
  • Record unit related data and provide in-depth analysis
  • Collaborate with other library units to develop consistency in procedures; serve as primary contact in specialized areas
  • Assist with developing, preparing and implementing outreach materials (including displays, exhibits, video productions, print/electronic publications and instruction)
  • Exercise defined operations budget expenditure authorization for assigned work unit; recommend expenditures based on front-line operational knowledge
  • Coordinate and provide collection security (such as entrance/exit control, opening/closing procedures and responding to alarms)
  • Collect and adjust fees/fines and update corresponding systems and databases; follow proper money handling procedures
  • Ensure compliance with existing contracts/licenses
  • Select supplier and place orders for materials in all formats
  • Monitor collections budget levels, create and pay invoices, and independently resolve billing and payment problems
  • Process materials and create and/or update complex database records using prescribed coding and data entry standards
  • Ensure accurate receipt of materials and resolve complex receipt problems with vendors and/or publishers
  • Recognize errors, solve problems and make data updates and referrals
  • Perform stabilization treatments of library materials
  • Serve as technology resource assisting others in unit with routine hardware and software issues
  • Lead and positively impact diversity in the workplace and community
  • Direct and train others in specialized activities within specified unit; create training documentation encompassing new technology and/or products
  • Set schedules and work assignments for part time staff, and assist in determining workload allocations within work unit

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 5  

There is currently no level 5.