Information Technology Generalist
Summary
- Job Category:
- User Success
- Job Title:
- Information Technology Generalist
- Job Category Definition:
- This specialty covers planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents; planning and analysis of work processes; researching and reporting trends and patterns of problems; developing training materials and performing information system training sessions; developing and maintaining problem tracking databases; installing, troubleshooting, and maintaining hardware and software; performing backup and recovery operations; consulting with users to identify needs and requirements; conducting feasibility studies and trade-off analyses; preparing business cases; ensuring the rigorous application of information security/information assurance policies, principles, and practices.
- Job Title Definition:
- The Information Technology Generalist is responsible for implementing and/or managing complex systems and solutions via integration of a broad spectrum of individual hardware and software technologies; performs administrative and technical procedures on information systems and maintains documentation; covers multiple functional areas (systems design, systems and network administration, programmer/analyst, information technology support, and Information Technology consulting). Duties are performed at various levels within the defined title.
- Working Conditions:
- Specific physical requirements and effort are outlined in Job Responsibilities Worksheet (list of essential job duties and responsibilities specific to a particular job at the unit level) in accordance with the Americans with Disabilities Act of 1990 (ADA).
- Other Requirements:
Levels
Level 3
| Job Code | Salary Band | FLSA Status |
|---|---|---|
| ITSU0503 | J | Exempt |
Level 3 positions typically demonstrate proficient and comprehensive knowledge of defined skill areas/applications to integrate fundamental elements from other specialties into work assignments; apply knowledge of principles, practices, and procedures of a particular field of specialization to complete difficult assignments; promote a culture that is conducive to effective relationships among diverse team members; ensure safe practices and environmental consciousness are exhibited in decisions; may lead a project team involved in completion of difficult assignments, requiring proficient knowledge of field of specialization; interpret and communicate information, ideas and instructions clearly, accurately and persuasively both verbally and in writing including materials intended for distribution; incorporate new facts and ideas into group processes and apply creative thinking to develop new solutions; typically work with minimal supervision on difficult assignments, conferring with manager on unusual matters.
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4+ years related experience Bachelor's Degree or higher Or an equivalent combination of education and experience |
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Performs administrative and technical procedures on information systems and maintains documentation that covers multiple functional areas: Infrastructure
Applications
User Success
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This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.
Level 4
| Job Code | Salary Band | FLSA Status |
|---|---|---|
| ITSU0504 | K | Exempt |
Level 4 positions typically demonstrate advanced knowledge of principles, practices, and procedures of a particular field of specialization and complete complex assignments; integrate complex elements from other specialties into work assignments; demonstrate a strong commitment to inclusionary practices which support diversity throughout the University; establish a shared vision and take responsibility for the achievement of team goals, and provide direction for appropriate implementation of plans; present ideas, concepts and instructions in a clear manner, and use persuasion and negotiation to build consensus and cooperation; ensure safe practices and environmental consciousness are exhibited in decisions; develop new techniques, concepts, theories, programs or solutions and apply them to complex strategic operating issues; typically work independently on complex work assignments, review progress and evaluate results and update management as appropriate; may direct and delegate work to lower-level staff.
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8+ years related experience Bachelor's Degree or higher Or an equivalent combination of education and experience |
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Performs information systems administrative and technical procedures and maintains documentation that covers multiple functional areas listed: Infrastructure
Applications
User Success
|
This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.