PSAA Manager

Summary

Job Category:
Development and Alumni Relations
Job Title:
Penn State Alumni Association (PSAA) Manager
Job Category Definition:
This specialty is a support unit working in institutional advancement to support Penn State’s goals and mission. The unit consists of various offices working synergistically in two major functional areas, the Office of University Development and the Penn State Alumni Association. In concert with the colleges, campuses, and other units of the University, the Division of Development and Alumni Relations has responsibility for advancing the University’s overall mission of teaching, research, and outreach to alumni, parents, friends, corporations and foundations. This is done by informing alumni and other constituents about Penn State and involving them in the life of the University through effective communications, quality programs and services. In doing so, we strive to gain their support and encourage them to join in shaping Penn State’s future through fundraising campaigns, enhancing honors education, enriching the student experience, fostering discovery and creativity, sustaining a tradition of quality, and building faculty strength and capacity. The division’s mandate is to generate among key constituencies the attitudinal, financial, and behavioral support needed to realize the University’s goals and objectives.
Job Title Definition:
The PSAA Manager oversees the strategic and operational management of activities related to a specified management area as it impacts the performance of an organization; management areas include, but are not limited to, units within the Penn State Alumni Association such as Membership, Volunteer Services, Program Development and Enrichment, Strategic Communications, Business Development and Finance, Penn Stater Magazine, and Legislative Affairs; represents the Alumni Association and the University at various meetings, events, and programs; ensures established standards of continuous quality improvement are met; defines goals for future organizational performance and decides on the tasks and use of resources needed to attain them; communicate goals to employees throughout the unit or organization; ensures operational and strategic direction and accountability; link unit operations to strategic objectives; exercise authority for unit policy and procedures and operational decisions for departments; influence organizational and community relations to develop and achieve strategic goals and manage customer relations. Duties are performed at various levels within the defined title.
Working Conditions:
Specific physical requirements and effort are outlined in Job Responsibilities Worksheet (list of essential job duties and responsibilities specific to a particular job at the unit level) in accordance with the Americans with Disabilities Act of 1990 (ADA).
Other Requirements:
 

Levels

Level 1 

Level Details
Job Code Salary Band FLSA Status
DVAR9001 J Exempt

Level 1 positions typically demonstrate baseline planning, organizing, directing, and facilitating skills along with baseline knowledge of routine work applications, employment regulations, policies, and procedures necessary to perform assigned managerial/supervisory tasks; follow recommended approach to assigned work to facilitate achievement of desired results and review completed work of others to verify accuracy and conformance to required procedures and special instructions; ensure employees practice respect for the opinions of others and an awareness of the value of diversity, safety, and environmental consciousness in the workplace; utilize a communication style that is appropriate for a given situation; practice positive approaches to problem solving for basic issues; evaluate recommended changes/improvements to quality improvement processes, procedures, policies, and plans; supervise assigned staff and coordinate routine activities to ensure successful completion of tasks.

Typical Education & Experience

4+ years related experience

Bachelor's Degree or higher; Master's Degree preferred

Or an equivalent combination of education and experience

Typical Work Duties
  • Plan, design and implement comprehensive programs for areas within the Alumni Association
  • Establish lists of prospects and develop recruitment and retention strategies within the Alumni Association
  • Participate and contribute to decisions as part of the management team of the Alumni Association
  • Identify, cultivate and solicit alumni and others individuals; develop knowledge of constituents’ interests
  • Manage and/or support volunteers, maintaining a comprehensive list, managing communication for volunteer leaders, developing surveys, as needed, and determine training needs
  • Manage training programs for staff for assigned area within the Alumni Association
  • Identify and communicate staff performance levels for daily operations and recommend professional development options
  • Participate in strategic planning and updates; serve on central operations group where appropriate
  • Plan, organize and implement advancement programs for assigned area of responsibility
  • Manage assigned staff, coordinate routine activities to ensure successful completion of tasks, evaluate staff performance and make recommendations for professional development opportunities

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 2 

Level Details
Job Code Salary Band FLSA Status
DVAR9002 K Exempt

Level 2 positions typically demonstrate intermediate planning, organizing, directing, and facilitating skills along with intermediate knowledge of employment regulations, policies, and procedures necessary to perform assigned managerial/supervisory tasks; define work objectives, plans, priorities and deadlines and delegate routine tasks appropriately; review completed work of others to verify technical soundness and adherence to deadlines; coach, mentor, and motivate staff in a fair and consistent manner to achieve goals; coach employees on practices that promote the value of diversity, safety, and environmental consciousness in the workplace; demonstrate intermediate ability to communicate using more complex terms relevant to specific discipline; develop creative recommendations for solving problems that are varied and somewhat difficult in nature but with limited scope; identify and implement changes/improvements to quality improvement processes, procedures, policies, and plans; supervise staff and coordinate activities to ensure successful completion of tasks.

Typical Education & Experience

6+ years related experience

Bachelor’s Degree or higher; Master's Degree preferred

Or an equivalent combination of education and experience

Typical Work Duties
  • Plan, design and implement comprehensive programs for areas within the Alumni Association
  • Participate and contribute to decisions as part of the management team of the Alumni Association.
  • Identify, cultivate and solicit alumni and others individuals; develop knowledge of constituents’ interests
  • Participate in strategic planning and updates; serve on central operations group where appropriate
  • Manage a given designated budget and use strategic goals and objectives to determine expenditures
  • Manage and/or support volunteers, keeping a comprehensive list, manage communication, developing surveys, as needed, and to determine training needs
  • Interpret policy and provide input to immediate manager as it relates to future policy development within the Alumni Association; refer situations to immediate manager for which existing policy and guidelines cannot be applied
  • Provide instruction and direction to lower level managers in order to set expected deadlines and priorities
  • Evaluate staff performance and make recommendation for professional development opportunities

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 3 

Level Details
Job Code Salary Band FLSA Status
DVAR9003 M Exempt

Level 3 positions typically demonstrate proficient ability in work design, project management, financial planning and development of goals for accomplishing difficult unit assignments; demonstrate awareness of emerging trends, and changes in employment regulations, policies and procedures to proactively address issues; review completed work of others for conformity to policy, and effectiveness of approach; delegate more advanced tasks to others; facilitate optimal group dynamics and evaluate employee performance on difficult work assignments and recommend appropriate developmental opportunities; develop and implement practices that promote a culture of diversity, safety, and environmental consciousness and that is conducive to effective relationships among diverse groups of employees; use diplomacy and advanced communication skills in unstructured settings; modify, adapt, or refine guidelines, if necessary, to resolve issues or problems; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on unit operations.

Typical Education & Experience

8+ years related experience

Bachelor’s Degree or higher; Master's Degree preferred

Or an equivalent combination of education and experience

Typical Work Duties
  • Plan, design and implement comprehensive programs for areas within the Alumni Association
  • Participate and contribute to decisions as part of the management team of the Alumni Association
  • Accomplish difficult unit assignments through work design, project management, budget planning, and development of goals and tactics.
  • Develop unit or organizational policy and strategic direction within guidelines of the Alumni Association’s objectives
  • Participate in strategic planning and updates; serve on central operations group where appropriate
  • Develop budgets and contribute to financial planning for the Alumni Association
  • Manage and/or support volunteers, keeping a comprehensive list, manage communication, developing surveys, as needed, and to determine training needs
  • Support and/or direct staff in identifying, cultivating, soliciting and stewardship of alumni and Friends; develop knowledge of constituents’ interests
  • Identify resources and develop opportunities for staff to expand knowledge and skills
  • Address divisive employee relations issues and develop methods to build and maintain positive staff morale
  • Evaluate staff performance and make recommendation for professional development opportunities

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 4 

Level Details
Job Code Salary Band FLSA Status
DVAR9004 N Exempt

Level 4 positions typically demonstrate advanced skills in budget management, business development, communications, and leadership and execution of objectives critical to unit's success; provide detailed plans for changes to specific policies and procedures that may result from trends and changes in overall direction of functional and/or organizational responsibilities; monitor completed work of others to ensure soundness of approach, effectiveness in meeting requirements, the feasibility of recommendations and adherences to requirements; evaluate and enhance practices that promote a strong commitment to inclusionary practices which support diversity, safety, and environmental consciousness throughout the University; demonstrate diplomacy in persuading and influencing a variety of people to achieve results; resolve complex, controversial or unprecedented issues and problems, and demonstrate sound judgment by considering values, risks, impact and implications of actions throughout organization; set clear expectations and hold management team accountable for effectively coaching, mentoring and motivating their respective staffs; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on University operations.

Typical Education & Experience

10+ years related experience

Bachelor’s Degree or higher; Master's Degree preferred

Or an equivalent combination of education and experience

Typical Work Duties
  • Plan, design and implement comprehensive programs for areas within the Alumni Association
  • Participate and contribute to decisions as part of the management team of the Alumni Association
  • Establish and implement a highly developed strategy for membership and other advancement programs
  • Provide administrative and policy direction in support of the Alumni Association and University mission and strategic plan
  • Participate in strategic planning and updates; serve on senior management and central operations groups
  • Serve as a liaison between senior management and staff relative to strategy development, partnerships, and implementation decisions
  • Consider values, risks, impact and implications of actions throughout the unit
  • Manage and/or support volunteers in support of the goals of the University’s current campaign
  • Support and/or direct staff in identifying, cultivating and soliciting alumni and others individuals; develop knowledge of constituents’ interests
  • Define clear expectations and hold management team accountable for effectively coaching, mentoring, and motivating their assigned staff
  • Manage other managers and staff to accomplish the Alumni Associations’ strategic plan goals

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 5 

Level Details
Job Code Salary Band FLSA Status
DVAR9005 O Exempt

Level 5 positions typically demonstrate awareness of broad issues and management trends and evaluate the impact of policy and procedure changes and adjust accordingly; apply management principles to ensure optimal performance throughout organization; ensure appropriate skills are developed and maintained at all levels of responsibility and realign staff responsibilities to meet desired changes in organization and/or University mission; develop plans, practices and efforts to ensure optimal support or diversity, safety, and environmental consciousness throughout the University; demonstrate high level of diplomacy in persuading and influencing a wide variety of people at various levels and locations to achieve results; develop and implement solutions to highly complex and often controversial problems that may have University-wide impact and establish new precedents for solving problems; develop and articulate broad goals and objectives for unit with multi-functions or University-wide impact; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have a strategic impact on University operations.

Typical Education & Experience

12+ years of combined Major Gifts experience

Master’s Degree or higher

Or an equivalent combination of education and experience

Typical Work Duties
  • Plan, design and implement comprehensive programs for areas within the Alumni Association
  • Participate and contribute to decisions as part of the management team of the Alumni Association
  • Establish and implement a comprehensive strategy for advancement programs
  • Support new and innovative professional development opportunities for staff at all levels
  • Provide administrative and policy direction in support of broadly defined mission of the Association and the University
  • Provide strategic planning direction; serve on senior management and central operations groups
  • Develop strategies for identifying, cultivating and soliciting alumni and other individuals; develop opportunities for constituent involvement based on knowledge of constituents’ interests
  • Evaluate and develop unit goals and mission as integral parts of organizational plan to advance the University’s goals and mission
  • Collaborate with other University divisions and units within and outside of the organization to reach desired outcomes
  • Evaluate staff performance on difficult work assignments and recommend development opportunities as necessary

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.