Psychological Services Manager

Summary

Job Category:: Counseling and Academic Advising
Job Title:: Psychological Services Manager

Job Category Definition:: This specialty provides a wide variety of services to students including academic advising, career counseling, personal counseling, and individual and group psychotherapy.
Job Title Definition:: The Psychological Services Manager is a licensed psychologist or equivalently credentialed mental health professional, who in addition to providing psychological services as defined by the Psychologist job description, serves as a part of the management team; includes overseeing the operation of the counseling and psychological services unit including managing the quality of the services provided, assignment of staff responsibilities in the areas of clinical services, research, data management, and training; overseeing policy formation and implementation, quality improvement and programmatic changes. Duties are performed at various levels within the defined title.
Working Conditions:: Specific physical requirements and effort are outlined in Job Responsibilities Worksheet (list of essential job duties and responsibilities specific to a particular job at the unit level) in accordance with the Americans with Disabilities Act of 1990 (ADA).
Other Requirements:: Ph.D. or Psy.D. in an area of Professional Psychology, licensed in the Commonwealth of Pennsylvania or license eligible in Pennsylvania, or equivalently trained and credentialed mental health professional.

Level 1

Level Details
Job Code	Salary Band	FLSA Status
SACA9201	J	Exempt

Level 1 positions typically demonstrate baseline planning, organizing, directing, and facilitating skills along with baseline knowledge of routine work applications, employment regulations, policies, and procedures necessary to perform assigned managerial/supervisory tasks; follow recommended approach to assigned work to facilitate achievement of desired results and review completed work of others to verify accuracy and conformance to required procedures and special instructions; ensure employees practice respect for the opinions of others and an awareness of the value of diversity, safety, and environmental consciousness in the workplace; utilize a communication style that is appropriate for a given situation; practice positive approaches to problem solving for basic issues; evaluate recommended changes/improvements to quality improvement processes, procedures, policies, and plans; supervise assigned staff and coordinate routine activities to ensure successful completion of tasks.

Typical Education & Experience
3+ years related experience Ph.D. or Psy.D. in Clinical or Counseling Psychology Or an equivalent combination of education and experience Required Certifications, Registrations or Licensure: Licensed Psychologist in the Commonwealth of Pennsylvania or License eligible if coming from a different jurisdiction or other licensed mental health professional

Typical Work Duties
Assist in the development and implementation of policies and procedures to maintain optimal agency functioning Oversee the quality of services provided by staff Provide clinical services to students including initial consultation and diagnostic assessment for students with a wide range of mental health, behavioral, emotional and developmental concerns Provide crisis assessment and intervention including assessment for safety Provide individual and couples psychotherapy Provide group psychotherapy Provide appropriate disposition including on and off campus referrals Provide consultation regarding complex crises and mental health concerns to the University community Provide educational programs and outreach to address campus issues May administer, score and interpret psychological assessment instruments and complete assessment batteries Provide supervision to Graduate Assistant, practicum students and psychology interns Lead seminars for the pre-doctoral psychology interns>

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 2

Level Details
Job Code	Salary Band	FLSA Status
SACA9202	K	Exempt

Level 2 positions typically demonstrate intermediate planning, organizing, directing, and facilitating skills along with intermediate knowledge of employment regulations, policies, and procedures necessary to perform assigned managerial/supervisory tasks; define work objectives, plans, priorities and deadlines and delegate routine tasks appropriately; review completed work of others to verify technical soundness and adherence to deadlines; coach, mentor, and motivate staff in a fair and consistent manner to achieve goals; coach employees on practices that promote the value of diversity, safety, and environmental consciousness in the workplace; demonstrate intermediate ability to communicate using more complex terms relevant to specific discipline; develop creative recommendations for solving problems that are varied and somewhat difficult in nature but with limited scope; identify and implement changes/improvements to quality improvement processes, procedures, policies, and plans; supervise staff and coordinate activities to ensure successful completion of tasks.

Typical Education & Experience
3+ years related experience Ph.D. or Psy.D. in Clinical or Counseling Psychology Or an equivalent combination of education and experience Required Certifications, Registrations or Licensure: Licensed Psychologist in the Commonwealth of Pennsylvania or License eligible if coming from a different jurisdiction or other licensed mental health professional

Typical Work Duties
May serve as director of a small unit May have responsibility for budget management for a small unit May serve as designee for the Director when Senior Associate Director or Director is not available in a large unit May represent the agency in policy making panels within Student Affairs and within the University May develop and implement policies and procedures to ensure the delivery of quality services to students and the delivery of quality training Oversee a major area of staff functioning such as the clinical services area, the training provided by the agency, or the research conducted by the center May serve as the liaison to national organizations and accrediting bodies that the agency participates in May be responsible for ensuring that services and programs provided adhere to the required laws and standards of the profession May produce reports that summarize the services provided, the nature of the population served, student satisfaction with services, the effectiveness of training provided May use the results of data collected to improve services and training May chair job searches to hire new staff May be involved in the contracting with staff regarding their distribution of job responsibilities May be involved in the performance evaluation of staff members Provide clinical services to students including initial consultation and diagnostic assessment for students with a wide range of mental health, behavioral, emotional and developmental concerns Provide crisis assessment and intervention including assessment for safety Provide individual and couples psychotherapy Provide group psychotherapy Provide appropriate disposition including on and off campus referrals Provide consultation regarding complex crises and mental health concerns to the University community Provide educational programs and outreach to address campus issues May administer, score and interpret psychological assessment instruments and complete assessment batteries Provide supervision to Graduate Assistant, practicum students, psychology interns, post-docs and unlicensed staff Lead seminars for the pre-doctoral psychology interns May serve as affiliate faculty members to APA accredited counseling psychology and clinical psychology program May serve in leadership roles in national organizations of relevance to education and training, college student mental health and psychology May present at national conferences, serve on editorial boards and publish in the above areas

Level 3

Level Details
Job Code	Salary Band	FLSA Status
SACA9203	L	Exempt

Level 3 positions typically demonstrate proficient ability in work design, project management, financial planning and development of goals for accomplishing difficult unit assignments; demonstrate awareness of emerging trends, and changes in employment regulations, policies and procedures to proactively address issues; review completed work of others for conformity to policy, and effectiveness of approach; delegate more advanced tasks to others; facilitate optimal group dynamics and evaluate employee performance on difficult work assignments and recommend appropriate developmental opportunities; develop and implement practices that promote a culture of diversity, safety, and environmental consciousness and that is conducive to effective relationships among diverse groups of employees; use diplomacy and advanced communication skills in unstructured settings; modify, adapt, or refine guidelines, if necessary, to resolve issues or problems; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on unit operations.

Typical Education & Experience
5+ years related experience Ph.D. or Psy.D. in Clinical or Counseling Psychology Or an equivalent combination of education and experience Required Certifications, Registrations or Licensure: Licensed Psychologist in the Commonwealth of Pennsylvania or License eligible if coming from a different jurisdiction or other licensed mental health professional

Typical Work Duties
Serve in place of Director when Director is not available for a larger unit May serve as Director of a small unit May have responsibility for budget management for a small unit Represent the agency in policy making panels within Student Affairs and within the University Develop and implement policies and procedures to ensure the delivery of quality services to students and the delivery of quality training Oversee a major area of staff functioning, such as the clinical services area, the training provided by the agency, or the research conducted by the center or all areas of functioning in a small unit May serve as the liaison to national organizations and accrediting bodies that the agency participates in Responsible for ensuring that services and programs provided adhere to the required laws and standards of the profession Produce reports related to a significant area of agency functioning such as student satisfaction, effectiveness of training, annual reports, self-studies Use the results of data collected to improve services and training May chair job searches to hire new staff May contract with staff regarding their distribution of job responsibilities May be involved in the performance evaluation of staff members Provide clinical services to students including initial consultation and diagnostic assessment for students with a wide range of mental health, behavioral, emotional and developmental concerns Provide crisis assessment and intervention including assessment for safety Provide individual and couples psychotherapy Provide group psychotherapy Provide appropriate disposition including on and off campus referrals Provide consultation regarding complex crises and mental health concerns to the University community Provide educational programs and outreach to address campus issues May administer, score and interpret psychological assessment instruments and complete assessment batteries Provide supervision to Graduate Assistant, practicum students, psychology interns, post-docs and unlicensed staff May lead seminars for the pre-doctoral psychology interns May serve as affiliate faculty members to APA accredited counseling psychology and clinical psychology program May serve in leadership roles in national organizations of relevance to education and training, college student mental health and psychology May present at national conferences, serve on editorial boards and publish in the above areas

Level 4

Level Details
Job Code	Salary Band	FLSA Status
SACA9204	M	Exempt

Level 4 positions typically demonstrate advanced skills in budget management, business development, communications, and leadership and execution of objectives critical to unit's success; provide detailed plans for changes to specific policies and procedures that may result from trends and changes in overall direction of functional and/or organizational responsibilities; monitor completed work of others to ensure soundness of approach, effectiveness in meeting requirements, the feasibility of recommendations and adherences to requirements; evaluate and enhance practices that promote a strong commitment to inclusionary practices which support diversity, safety, and environmental consciousness throughout the University; demonstrate diplomacy in persuading and influencing a variety of people to achieve results; resolve complex, controversial or unprecedented issues and problems, and demonstrate sound judgment by considering values, risks, impact and implications of actions throughout organization; set clear expectations and hold management team accountable for effectively coaching, mentoring and motivating their respective staffs; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on University operations.

Typical Education & Experience
8+ years related experience Ph.D. or Psy.D. in Clinical or Counseling Psychology Or an equivalent combination of education and experience Required Certifications, Registrations or Licensure: Licensed Psychologist in the Commonwealth of Pennsylvania or License eligible if coming from a different jurisdiction or other licensed mental health professional

Typical Work Duties
Establish programs, services, policies, procedures and priorities to ensure the effective functioning of the unit May serve as Director of a large unit Develop and implement agency goals Has primary responsibility for budget management of a large unit Responsible for administrative operations Advocate for resources for campus mental health services and educate the campus community about the mental health needs of students Lead an agency management team of a large unit Represent the agency in policy making panels within Student Affairs and on a given campus Develop and implement policies and procedures to ensure the delivery of quality services Responsible for ensuring that services and programs provided adhere to the required laws and standards of the profession Produce reports and presentations that summarize services provided Use data to improve services provided Responsible for recruitment, supervision, evaluation and delegation of staff responsibilities Provide clinical services to students including initial consultation and diagnostic assessment for students with a wide range of mental health, behavioral, emotional and developmental concerns Provide crisis assessment and intervention including assessment for safety Provide individual and couples psychotherapy Provide group psychotherapy Provide appropriate disposition including on and off campus referrals Provide consultation regarding complex crises and mental health concerns to the University community Provide educational programs and outreach to address campus issues May administer, score and interpret psychological assessment instruments and complete assessment batteries Provide supervision to Graduate Assistant, practicum students, psychology interns, post-docs and unlicensed staff May lead seminars for the pre-doctoral psychology interns May serve as affiliate faculty members to APA accredited counseling psychology and clinical psychology program May serve in leadership roles in national organizations of relevance to education and training, college student mental health and psychology May present at national conferences, serve on editorial boards and publish in the above areas

Level 5

Level Details
Job Code	Salary Band	FLSA Status
SACA9205	N	Exempt

Level 5 positions typically demonstrate awareness of broad issues and management trends and evaluate the impact of policy and procedure changes and adjust accordingly; apply management principles to ensure optimal performance throughout organization; ensure appropriate skills are developed and maintained at all levels of responsibility and realign staff responsibilities to meet desired changes in organization and/or University mission; develop plans, practices and efforts to ensure optimal support or diversity, safety, and environmental consciousness throughout the University; demonstrate high level of diplomacy in persuading and influencing a wide variety of people at various levels and locations to achieve results; develop and implement solutions to highly complex and often controversial problems that may have University-wide impact and establish new precedents for solving problems; develop and articulate broad goals and objectives for unit with multi-functions or University-wide impact; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have a strategic impact on University operations.

Typical Education & Experience
10+ years related experience Ph.D. or Psy.D. in Clinical or Counseling Psychology Or an equivalent combination of education and experience Required Certifications, Registrations or Licensure: Licensed Psychologist in the Commonwealth of Pennsylvania or License eligible if coming from a different jurisdiction or other licensed mental health professional

Typical Work Duties
Establish programs, services, policies, procedures and priorities to ensure the effective functioning of the unit Serve as a Director of a large unit Develop and implement agency goals Has primary responsibility for budget management of a large unit Responsible for administrative operations of a unit of substantial size Advocate for resources for campus mental health services and educates the campus community about the mental health needs of students Lead an agency management team of a large unit Represent the agency in policy making panels within Student Affairs and on a given campus Contribute to the Division of Student Affairs mission and pursues special assignments within the Division Act as a consultant to the colleges and administrative units for mental health concerns Act as a consultant to the Commonwealth Campuses for mental health concerns and encouraging the campuses to effectively utilize mental health services Develop and implement policies and procedures to ensure the delivery of quality services Responsible for ensuring that services and programs provided adhere to the required laws and standards of the profession Produce reports and presentations that summarize services provided Use data to improve services provided Responsible for recruitment, supervision, evaluation and delegation of staff responsibilities Provide clinical services to students including initial consultation and diagnostic assessment for students with a wide range of mental health, behavioral, emotional and developmental concerns Provide crisis assessment and intervention including assessment for safety Provide individual and couples psychotherapy Provide group psychotherapy Provide appropriate disposition including on and off campus referrals Provide consultation regarding complex crises and mental health concerns to the University community Provide educational programs and outreach to address campus issues May administer, score and interpret psychological assessment instruments and complete assessment batteries Provide supervision to Graduate Assistant, practicum students, psychology interns, post-docs and unlicensed staff May lead seminars for the pre-doctoral psychology interns May serve as affiliate faculty members to APA accredited counseling psychology and clinical psychology program May serve in leadership roles in national organizations of relevance to education and training, college student mental health and psychology May present at national conferences, serve on editorial boards and publish in the above areas