Academic Advising Manager

Summary

Job Category:
Counseling and Academic Advising
Job Title:
Academic Advising Manager
Job Category Definition:
This specialty provides a wide variety of services to students including academic advising, career counseling, personal counseling, and individual and group psychotherapy.
Job Title Definition:
The Academic Advising Manager oversees advising programs and professional and faculty adviser training focusing on teaching students how to make well-informed academic decisions through assessment of alternatives, utilization of academic resources, and navigation of University, college and departmental policies; includes employment, supervision and professional development opportunities for staff; may supervise academic advising research, assessment and strategic planning; and may manage budgets for the unit or work with senior administration to determine University priorities with regard to expenditures, available revenue, and resource allocation. Duties are performed at various levels within the defined title.
Working Conditions:
Specific physical requirements and effort are outlined in Job Responsibilities Worksheet (list of essential job duties and responsibilities specific to a particular job at the unit level) in accordance with the Americans with Disabilities Act of 1990 (ADA).
Other Requirements:
 

Levels

Level 1  

Level Details
Job Code Salary Band FLSA Status
SACA9001 H Exempt

Level 1 positions typically demonstrate baseline planning, organizing, directing, and facilitating skills along with baseline knowledge of routine work applications, employment regulations, policies, and procedures necessary to perform assigned managerial/supervisory tasks; follow recommended approach to assigned work to facilitate achievement of desired results and review completed work of others to verify accuracy and conformance to required procedures and special instructions; ensure employees practice respect for the opinions of others and an awareness of the value of diversity, safety, and environmental consciousness in the workplace; utilize a communication style that is appropriate for a given situation; practice positive approaches to problem solving for basic issues; evaluate recommended changes/improvements to quality improvement processes, procedures, policies, and plans; supervise assigned staff and coordinate routine activities to ensure successful completion of tasks.

Typical Education & Experience

1+ years related experience

Master's Degree or higher

Or an equivalent combination of education and experience
Typical Work Duties
  • Coordinate academic advising programs for assigned college, campus, or department; supervise and assess advising program operations and advising projects as assigned
  • May be responsible for the administration of the First-Year Testing, Consulting and Advising Program (FTCAP) and other related programs for a designated student population
  • May be responsible for Division of Undergraduate Studies and Provisional enrollment and programs for assigned college or campus
  • May be responsible for enrollment decisions in assigned college, campus, or department. Supervise and evaluate assigned staff, students, and volunteers; interpret and communicate employment policies and procedures
  • Conduct academic advising training and development for faculty and professional advisers in unit
  • Serve as information source and liaison to other units as assigned
  • Provide academic advising for assigned students
  • Coordinate research and assessment within the unit; analyze data and recommend policy/procedure modifications; propose process improvement opportunities; may be responsible for developing and implementing advising technology
  • Conduct recruitment and retention activities
  • May teach in accordance with academic unit/campus policies
  • Exercise limited authority to speak on behalf of the unit
  • May conduct relationships with constituents external to the unit in consultation with senior administration
  • May work with established budget
  • Set schedules and determine workload allocation
  • Perform routine and recurring assignments within unit; provide advice and guidance on a limited range and variety of issues that affect unit programs and policies
  • Create an environment that promotes and recognizes the value of diversity in the workplace
  • The unit may require additional duties

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 2  

Level Details
Job Code Salary Band FLSA Status
SACA9002 I Exempt

Level 2 positions typically demonstrate intermediate planning, organizing, directing, and facilitating skills along with intermediate knowledge of employment regulations, policies, and procedures necessary to perform assigned managerial/supervisory tasks; define work objectives, plans, priorities and deadlines and delegate routine tasks appropriately; review completed work of others to verify technical soundness and adherence to deadlines; coach, mentor, and motivate staff in a fair and consistent manner to achieve goals; coach employees on practices that promote the value of diversity, safety, and environmental consciousness in the workplace; demonstrate intermediate ability to communicate using more complex terms relevant to specific discipline; develop creative recommendations for solving problems that are varied and somewhat difficult in nature but with limited scope; identify and implement changes/improvements to quality improvement processes, procedures, policies, and plans; supervise staff and coordinate activities to ensure successful completion of tasks.

Typical Education & Experience

2+ years related experience

Master's Degree or higher

Or an equivalent combination of education and experience
Typical Work Duties
  • Direct academic advising center operations for assigned college, campus, or department; supervise and assess advising program operations and advising projects as assigned
  • May be responsible for administration of the First-Year Testing, Consulting and Advising Program (FTCAP) and other related programs for a designated student population
  • May be responsible for Division of Undergraduate Studies and Provisional enrollment and programs for assigned college or campus
  • May be responsible for enrollment decisions in assigned college, campus or department
  • Supervise and evaluate assigned staff, students, and volunteers; interpret and communicate employment policies and procedures
  • Coordinate academic advising training and development for faculty and professional advisers in unit
  • Create and disseminate academic information to other University units, advisers and students
  • Provide academic advising to assigned students
  • Coordinate research and assessment within the unit; analyze data and recommend policy/procedure modifications; propose process improvement opportunities; may be responsible for developing and implementing advising technology; assist with strategic planning
  • Coordinate recruitment and retention activities
  • May teach in accordance with academic unit/campus policies
  • Exercise limited authority to speak on behalf of the unit
  • Conduct relationships with constituents external to the unit in consultation with senior administration
  • May work with established budget; apply budgetary information to financial decisions; exercise limited expenditure authorization
  • Set schedules and determine workload allocation across the unit; may delegate projects that have limited scope
  • Perform routine and recurring assignments within unit; provide advice and guidance on a limited range and variety of issues that affect unit programs and policies
  • Create an environment that promotes and recognizes the value of diversity in the workplace; lead by example and hold self and other accountable
  • The unit may require additional duties

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 3  

Level Details
Job Code Salary Band FLSA Status
SACA9003 J Exempt

Level 3 positions typically demonstrate proficient ability in work design, project management, financial planning and development of goals for accomplishing difficult unit assignments; demonstrate awareness of emerging trends, and changes in employment regulations, policies and procedures to proactively address issues; review completed work of others for conformity to policy, and effectiveness of approach; delegate more advanced tasks to others; facilitate optimal group dynamics and evaluate employee performance on difficult work assignments and recommend appropriate developmental opportunities; develop and implement practices that promote a culture of diversity, safety, and environmental consciousness and that is conducive to effective relationships among diverse groups of employees; use diplomacy and advanced communication skills in unstructured settings; modify, adapt, or refine guidelines, if necessary, to resolve issues or problems; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on unit operations.

Typical Education & Experience

3+ years related experience

Master's Degree or higher

Or an equivalent combination of education and experience
Typical Work Duties
  • Direct academic advising for assigned college/campus; develop and implement assessment plans for advising program; direct strategic planning for immediate and projected needs
  • Responsible for administration of the First-Year Testing, Consulting and Advising Program (FTCAP) and other related programs for a designated student population
  • May be responsible for Division of Undergraduate Studies and Provisional enrollment and programs for assigned college/campus
  • Responsible for enrollment decisions in assigned college/campus
  • Supervise, hire, and evaluate and train assigned staff, students, and volunteers; interpret and communicate employment policies and procedures
  • Direct academic advising training and development for faculty and professional advisers in unit
  • Direct the creation and dissemination of academic information to other University units, advisers and students regarding changes in program curricula, policies and procedures
  • Provide academic advising for assigned students
  • Direct research and assessment within the unit; analyze data and recommend policy/procedure modifications; propose process improvement opportunities; may be responsible for developing and implementing advising technology; may direct strategic planning for the unit
  • Direct recruitment and retention activities for unit
  • May teach in accordance with academic unit/campus policies
  • May speak on behalf of the unit as prescribed by senior administration; work with peers from across the University to discuss common issues
  • Provide budget information and assist in forecasting requirements in the areas of staffing, program resources, etc.; delegate responsibility for developing budgets to lower level manager(s), and then work with them to ensure accuracy; exercise established expenditure authorization
  • General instruction may be given to lower level staff or project teams with a description of desired outcomes; ensure that schedules and resource allocation are handled
  • Plan and carry out complex assignments and recommend new methods, approaches, and procedures; provide advice and guidance on a wide range and variety of issues that affect unit programs and policies and may have wider impact
  • Support diversity through hiring, retention, and promotion activities; coach staff on the value of diversity in the workplace
  • The unit may require additional duties

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 4  

Level Details
Job Code Salary Band FLSA Status
SACA9004 K Exempt

Level 4 positions typically demonstrate advanced skills in budget management, business development, communications, and leadership and execution of objectives critical to unit's success; provide detailed plans for changes to specific policies and procedures that may result from trends and changes in overall direction of functional and/or organizational responsibilities; monitor completed work of others to ensure soundness of approach, effectiveness in meeting requirements, the feasibility of recommendations and adherences to requirements; evaluate and enhance practices that promote a strong commitment to inclusionary practices which support diversity, safety, and environmental consciousness throughout the University; demonstrate diplomacy in persuading and influencing a variety of people to achieve results; resolve complex, controversial or unprecedented issues and problems, and demonstrate sound judgment by considering values, risks, impact and implications of actions throughout organization; set clear expectations and hold management team accountable for effectively coaching, mentoring and motivating their respective staffs; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on University operations.

Typical Education & Experience

5+ years related experience

Master’s Degree or higher; Ph.D. preferred

Or an equivalent combination of education and experience
Typical Work Duties
  • Direct academic advising for assigned college/campus; direct strategic planning for immediate and projected needs
  • Administer the First-Year Testing, Consulting and Advising Program (FTCAP) and other related programs for a designated student population
  • Responsible for enrollment programs within unit
  • Responsible for employment and supervision for unit staff
  • Responsible for academic advising training and development within the unit
  • Responsible for academic information program of the unit
  • Provide academic advising for assigned students
  • Supervise research, assessment and strategic planning for the unit
  • May teach in accordance with academic unit/campus policies
  • May speak on behalf of the unit as prescribed by senior administration; work with peers external to the University to discuss common issues
  • Develop or oversee budget development as prescribed senior administration; review requests to shift expenditures within the established budget as needs change
  • Assign responsibility within the unit to achieve unit and University goals and meet strategic objectives
  • Provide advice and guidance on a wide range and variety of complex issues; make decisions or recommendations that influence unit or University-wide policies or programs
  • Articulate a vision and mission, and ensure that it is consistently and effectively integrated into all aspects of the unit
  • Lead and positively impact diversity in the workplace and community; initiate diversity programs or activities
  • The unit may require additional duties

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 5  

Level Details
Job Code Salary Band FLSA Status
SACA9005 L Exempt

Level 5 positions typically demonstrate awareness of broad issues and management trends and evaluate the impact of policy and procedure changes and adjust accordingly; apply management principles to ensure optimal performance throughout organization; ensure appropriate skills are developed and maintained at all levels of responsibility and realign staff responsibilities to meet desired changes in organization and/or University mission; develop plans, practices and efforts to ensure optimal support or diversity, safety, and environmental consciousness throughout the University; demonstrate high level of diplomacy in persuading and influencing a wide variety of people at various levels and locations to achieve results; develop and implement solutions to highly complex and often controversial problems that may have University-wide impact and establish new precedents for solving problems; develop and articulate broad goals and objectives for unit with multi-functions or University-wide impact; develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have a strategic impact on University operations.

Typical Education & Experience

8+ years related experience

Master’s Degree or higher; Ph.D. preferred

Or an equivalent combination of education and experience
Typical Work Duties
  • Direct academic advising for assigned unit
  • Responsible for recruitment and retention of students for college/campus
  • Responsible for enrollment programs
  • Responsible for employment and supervision
  • Responsible for academic advising training and development
  • Responsible for academic information program
  • Provide academic advising for assigned students
  • Supervise research, assessment and strategic planning
  • May teach in accordance with academic unit/campus policies May speak on behalf of the unit as prescribed by senior administration; persuade and influence peers internal and external to the University to achieve results
  • Participate in the development of a consolidated budget for the unit either by providing information or working with senior administration to determine University priorities with regard to major or significant expenditures, available revenue, resource allocation or redistribution; authorize expenditures based on unit priorities
  • Exercise final approval and delegation authority
  • Advise other experts throughout the unit or University on a variety of situations and issues that involve applying or adapting new theories, concepts, principles, methods, or practices; make decisions or recommendations that significantly influence important University policies or programs
  • Develop a vision and mission, and ensure that it is consistently and effectively integrated into all aspects of the unit
  • Lead diversity initiatives for the unit
  • The unit may require additional duties

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.