Administrative Professional

Administrative Professional Series (APS)

The Administrative Professional Series (APS) is designed to equip administrative support professionals at the University with the skills, resources, and tools to meet job challenges and support unit, college, or campuses priorities. APS is offered as a two-part, certificate program. The Talent Management team recommends Penn State’s administrative support professionals participate in both level 1 and 2, regardless of their experience level.

Level 1 Level 2

Topics include:

  • SocialStyles® Self Perception Assessment 
  • self-directed technology learning project 
  • customer service
  • professional presentation
  • professional presence and networking 
  • writing skills
  • Celebrate What’s Right with the World
  • communication

Topics include:

  • HR policy
  • leadership
  • mindfulness at work
  • Penn State internal systems (Simba and Workday Time keeping)
  • preparing and planning for change
  • ethics
  • diversity
  • safety in the workplace
  • transportation services
  • change management
     
View course outline/Register View course outline/Register

The level 1 program of APS is only delivered in the Spring. To qualify for the level 2 program, you need to have been in an administrative role at the University for at least 2 years. The level 2 program is only delivered in the Fall.