The Human Resources Business Process Transformation


In 2013, Penn State's Human Resources community embarked on a multi-year initiative focused on creating a new HR service delivery model that provides more strategic HR support and increased customer service by more efficiently and effectively aligning HR resources, and leveraging redesigned policies and business processes with updated tools and technology. 

After three years of steady progress, the Human Resources Business Process Transformation (HRBPT) is closing in on its goal to implement the organizational structure and processes to provide this higher-level of service to  the entire University.

Slated to be operational later in 2017, the HRBPT will create a more business-focused human resources organization that is accountable, adds value as a business unit, is aligned across the University, and maintains some flexibility in delivering services.

The HRBPT will improve service delivery with refinement in four key areas: organizational design, technology, policy and processes.