Every Interaction Matters: Customer Service in Higher Ed

Higher Ed is facing many changes and challenges. We can make a difference in Penn State’s success through our everyday interactions. Whether you’re helping a colleague with a request, coordinating with a vendor, answering questions from another department, or assisting a student—exceptional customer service is essential to Penn State’s success.

This two-hour live virtual session focuses on practical, real-world tips to improve how you communicate, collaborate, and respond in service-oriented situations—no matter where or how you work. You’ll explore simple but powerful strategies for delivering excellent service across channels (email, phone, Zoom, or in person), staying calm under pressure, and building a professional reputation as someone people trust and enjoy working with.