LabCorp Quest FAQs
Click on the headings below to see the FAQs within each topic.
How can I find out how much a lab test will cost by having my labs processed by Quest Diagnostics or LabCorp?
Aetna can price lab claims for members, but it is necessary to have the CPT (Current Procedural Terminology) codes, diagnosis code and billing provider NPI (National Provider Identifier). In most cases the reps will try to assist members by using the online care cost estimator.
Why did I receive a bill for the lab work I had completed?
To understand why you have been charged for a lab test or procedure, please read the explanation of benefits (EOB) that you receive from the insurance carrier describing this service and what portion was paid by insurance. This should tell you why you received a bill; for example, you have not met the deductible, the test was a non-covered service, etc. If you have specific questions about the charges, please call Aetna at 855-878-4197
If I have further questions, who can I contact?
Patients can call Quest Diagnostics Lab Card Client Services at 1-800-646-7788 with any questions they may have Monday through Friday 8:00 am – 7:00 pm EST. Specific Quest questions can also be found at http://www.labcardselect.com/faqs.html.
LabCorp questions should be directed to https://www.labcorp.com/help/contact-info-for-patient/patient-inquiry.
Questions specific to LabCorp can be found at https://www.labcorp.com/frequently-asked-questions/patient.
HOW TO GET BLOOD DRAWN
How can I get my blood drawn by Quest Diagnostics or LabCorp?
There many draw sites in Pennsylvania to have your blood drawn. Visit the Quest Diagnostics or LabCorp websites to find a location near you. Penn State employees have convenient access to draw sites within minutes of their work or home address. In some cases, Quest and LabCorp will contract with local hospitals that will draw on behalf of them and these will also be listed on their website.
There are three Quest Diagnostics locations and one LabCorp location in State College:
Penn State Health-Park Avenue
1850 E. Park Avenue, Suite 207
State College, PA 16803
Penn State Health-Benner Pike
303 Benner Pike, Suite 1
State College, PA 16801
Please note: If your ordering physician is NOT a Penn State Health doctor, you will need to take a paper copy of your lab orders to the lab.
I have a hectic schedule, how can I get my blood drawn quickly?
Quest Diagnostics and LabCorp have hours that can accommodate different schedules and generally, wait times are short. However, if you can only go at a specific time, many Quest Diagnostics and LabCorp sites encourage the option of appointment scheduling www.labcardselect.com (find a collection site) or https://www.labcorp.com/labs-and-appointments. In cases where a hospital is drawing on behalf of Quest Diagnostics or LabCorp, appointments are generally not available.
What is the turnaround time for routine testing?
Most testing is completed the next business day with results reported to the medical provider within 24 hours after the test has been completed. Results are available to your medical provider via fax or Electronic Medical Record (EMR).
Am I able to look-up my own results?
Yes, it is quite easy! You can access your results at MyQuest https://myquest.questdiagnostics.com/web/home patient portal or LabCorp patient portal. Individuals will need to create a personal secure account which takes less than five minutes.
My doctor states my results are not in my electronic medical record (EMR). Where would they be?
While most physician practices’ EMR are connected to the Quest Diagnostics and LabCorp platform, some are not. In the cases where they are not, the results are faxed to the provider. Your physician practice will have access to your results, regardless of how they are provided to them.
MY DOCTOR and QUEST DIAGNOSTICS & LABCORP
Will my medical provider know where to send my lab work for Quest Diagnostics and LabCorp?
When you check in to your practice, let them know that your preference is that your lab work be sent to Quest Diagnostics or LabCorp. If they do not draw blood in their office or send to either laboratory, ask for the paper requisition (lab orders) and take it to the Quest Diagnostics or LabCorp site or hospital designated as a Quest Diagnostics or LabCorp collection site.
My doctor informed me that they do not participate with Quest Diagnostics and/or LabCorp, what can I do?
If your provider does not participate with Quest Diagnostics or LabCorp, you may take your lab order to the nearest Quest Diagnostics or LabCorp facility to have your labs drawn. You always have the option to have your labs completed at your physician’s office, but you may pay more in deductible and/or coinsurance versus using Quest Diagnostics or LabCorp.