Emergency Dispatcher - Part Time

CLASSIFICATION: Technical-Service  

JOB FAMILY: Campus Operations 

JOB CODE: 8557-0001 

FLSA STATUS: Non-Exempt 

JOB TITLE DEFINITION:   

Emergency Dispatchers receive emergency and non-emergency calls; monitor alarms and surveillance cameras; dispatch emergency responders such as police, fire, and medical services.

SAMPLE WORK ACTIVITIES:  

  • Answer emergency and non-emergency calls; assess the nature and urgency of the calls to determine the appropriate response
  • Coordinate with and dispatch police, fire, and medical units based on the nature and severity of the situation
  • Use computer-aided dispatch (CAD) systems and radio communications to relay information to field personnel
  • Offer clear and precise instructions to callers to ensure safety and effectiveness of emergency response
  • Provide guidance on emergency procedures, such as CPR or fire evacuation, when necessary
  • Accurately document all call details, actions taken, and dispatch activities; prepare and maintain logs and reports as required
  • Communicate updates and critical information to emergency responders and other relevant parties
  • Coordinate with other emergency response agencies and departments as needed
  • Operate Mobile Command Unit and Centre County 911 Center alternate back-up system, as needed
  • Ensure seamless communication and collaboration during joint operations
  • Ensure that communication equipment and systems are functioning properly; report any malfunctions or issues to the appropriate personnel
  • Notify Office of Physical Plant on building conditions needing attention
  • May monitor alarms and surveillance cameras
  • May answer Parking Office, Environmental Health and Safety, and University Escort Service calls
  • May sign out equipment to University Police and other authorized University personnel; report malfunctions and arrange for repair; log information associated with these actions
  • May prepare road condition and weather alert reports; request anti-skid crews as necessary; gather information for University closing and weather delay determinations

REQUIREMENTS: N/A