Administrative Professional Series

The Administrative Professional Series (APS) is designed to equip administrative support professionals- in all areas of the University with comprehensive skills, resources, and other time-saving tools for meeting job challenges and achieving unit priorities. To meet the varied development needs of Penn State’s administrative support professionals, APS is offered as a multi-level program. Each level addresses the appropriate competencies, knowledge, skills, and abilities necessary for success in this role.

Please note that there is no fee for Penn State employees to attend this program.

For more information or questions, contact [email protected].

Level 1

Level 1 covers topics such as customer service, professionalism, writing skills, change, and communication. This interactive skills-based program also includes a self-directed technology learning project based on a technology application of your choice. This combination of seminars and self-directed learning will provide support staff with skills and knowledge that they will implement immediately in the workplace. 

"I have really been enjoying this series. It has been very helpful and I’m looking forward to putting into practice the things I have learned."--Administrative Professional Series Participant

To receive more information about the program please contact [email protected].

** PLEASE NOTE** The Administrative Professionals level 1 program runs in the Spring only. Use the following link to place yourself on Administrative Professionals - Level 1 - Interest list.  Once the fall schedule is confirmed we offer pre-registration to those on the interest list in date order. Notices are sent via email as seats become available. On the following link you will find an instruction guide on how to register for the interest list  

APS Series Level 1 Spring Schedule 2020
Workshop Topic Date Time Location Presenter(s)
Kick-off Session Wednesday, March 4, 2020 2:00 - 4:00 pm Room 125A/B 331 Bldg.
Innovation Park at UP
Mary Ann Harvey
Self-Directed Technology Check-in – Learning Plan (Attendance is recommended, but optional) Thursday, March 12, 2020 9:00 - 10:00 am Online - Zoom Mary Ann Harvey
Professional Presence & Networking Tuesday, March 17, 2020 12:30 - 4:30 pm Room 125A/B 331 Bldg.
Innovation Park at UP
Melissa Walker
Self-DirectedLearning Project Group Check-in TBD TBD by Group TBD by Group Scheduled with your group
Communication/Social Styles/Customer Service Monday, March 23, 2020 8:30 am - 4:30 pm (lunch provided) Room 125A/B 331 Bldg.
Innovation Park at UP
Mary Kay Williams
Self-Directed Learning Project Check-in: Presentation Plan (Attendance is recommended, but optional) Thursday, April 2, 2020 1:30 - 2:30 pm Online - Zoom Mary Ann Harvey
Technology Learning Group Check-in TBD TBD by Group TBD by Group Scheduled with your group
Writing Skills Tuesday, April 7, 2020 12:30 - 4:30 pm Room 125A/B 331 Bldg.
Innovation Park at UP
Kevin Sliman
Self-Directed Learning Project Presentations Tuesday, April 14, 2020 12:30 - 4:00 pm  Room 125A/B 331 Bldg.
Innovation Park at UP
Mary Ann Harvey
Self-Directed Learning Project Presentations Monday, April 20, 2020 12:30 - 4:00 pm Room 125A/B 331 Bldg.
Innovation Park at UP
Mary Ann Harvey
Celebrate What's Right and wrap-up Tuesday, May 5, 2020 12:30 - 4:00 pm Room 125A/B 331 Bldg.
Innovation Park at UP
Mary Ann Harvey
  • Please note: Schedule is subject to change

Level 2

Level 2 seminars focus on topics such as HR policy, leadership, mindfulness at work, Penn State internal systems, ethics, and diversity. This program allows for administrative professionals to further develop their competencies, knowledge, skills, and abilities beyond the scope of their daily work activities. To qualify for the level 2 program you need to have been in an Administrative role at the university for at least 2 years. 

All of the workshops will be delivered via Zoom. 

** PLEASE NOTE** Registration for the Fall 2020 program is being offered to those who have registered for the interest list. We offer registration to those on the list in date order. Notices are sent via email as seats become available. On the following link you will find an Instruction guide on how to register for the interest list.

Level 2 Schedule-Fall 2020
Workshop Topic Date Time Presenter(s)
Introduction to Administrative Professionals level 2 Wednesday, September 9, 2020 9-10:30am Mary Ann Harvey
Leadership Wednesday, September 16, 2020

9am-12pm

Mary Kay Williams
Penn State Policy Wednesday, September 23, 2020 1:30-3pm Veronica David
Mindfulness at Work Wednesday, October 7, 2020 1-4pm Glen Kreiner
SIMBA project update Monday, October 12, 2020 9:30-10am Steph Flanagan & Sue Cromwell
WorkLion-Timekeeping Monday, October 12, 2020 10:30am-12pm Karen Langton & Jennifer Wagner
Microaggressions: From Confusion to Clarity Thursday, October 29, 2020 9-10am Shakoor Ward
Cultural Competence vs. Cultural Agility Thursday, October 29, 2020 10-11am Shakoor Ward
Ethics in the workplace Thursday, November 5, 2020 1:30-4:30pm Kevin Cheesebrough
Safety in the workplace Wednesday, November 11, 2020 9-10:30am

Mark Linsenbigler/Charlie Williams

Transportation Services Wednesday, November 11, 2020 1-3pm Jason Thomas
Change Management & Program Wrap up Tuesday, November 17, 2020 1-4:30pm Sue Cromwell & Mary Ann Harvey         

Please note: all the workshops will be deliver via Zoom.