Core Competencies Management
Level 1
| Effective Knowledge | Accountability & Self-Management | Teamwork & Leadership | Communication | Innovation & Problem Solving |
|---|---|---|---|---|
| Demonstrate baseline planning, organizing, directing, and facilitating skills Demonstrate baseline knowledge of employment regulations, policies and procedures and employee relations issues Demonstrate working knowledge of routine work applications Demonstrate the ability to ensure assigned employees practice sound principles of customer satisfaction in all work assignments Demonstrate the ability to ensure assigned employees recognize the unit’s goals and mission |
Review completed work of others to verify accuracy and conformance to required procedures and special instructions Follow recommended approach to assigned work to facilitate achievement of desired results Ensure staff are trained on the completion of routine tasks and initiatives |
Supervise assigned staff and coordinate routine activities to ensure successful completion of tasks Monitor employee interactions and facilitate a productive working environment Identify and communicate baseline employee performance levels for daily operations and recommend professional development options Demonstrate the ability to recognize employee relations issues, develop possible solutions, and/or obtain guidance on building staff morale Demonstrate the ability to ensure employees practice respect for the opinions of others and an awareness of the value of diversity in the workplace |
Communicate instructions and policies in a consistent, effective and timely manner Communicate management initiatives in a constructive manner Utilize a communication style that is appropriate for a given situation |
Identify and refer concerns appropriately and make recommendations for possible solutions Practice positive approaches to problem- solving for basic issues Ensure employees recognize opportunities to apply quality improvement principles in daily activities Evaluate recommended changes/improvements to quality improvement processes, procedures, policies, and plans |
Level 2
| Effective Knowledge | Accountability & Self-Management | Teamwork & Leadership | Communication | Innovation & Problem Solving |
|---|---|---|---|---|
| Demonstrate intermediate planning, organizing, directing, and facilitating skills Demonstrate intermediate knowledge of employment regulations, policies and procedures, and employee relations issues Incorporate budgetary information and financial decisions to manage a given budget May demonstrate subject matter expertise in one or two disciplines Demonstrate the ability to coach assigned employees on practices that demonstrate a commitment to exemplary customer service Demonstrate the ability to coach assigned employees to recognize relationships between individual assignments and the unit’s goals and mission |
Review completed work of others to verify technical soundness and adherence to deadlines Define work objectives, plans, priorities and deadlines and assign tasks appropriately Delegate routine tasks to others Ensure staff are trained on the completion of more difficult procedures and initiatives Exercise independence and autonomy within the limits defined by departmental/ divisional policies and guidelines |
Coach, mentor and motivate staff on a fair and consistent basis to achieve goals as agreed to with supervisor Monitor overall staff morale and proactively address issues Recognize the impact of group dynamics on group performance and take corrective actions as needed Evaluate performance of staff and make recommendations for professional development opportunities May instruct level one managers on the purpose of assignments and scope, limitations, expected deadlines, and priorities Demonstrate the ability to coach employees on practices that promote respect for the value of diversity in the workplace |
Interpret instructions and policies in an effective manner to train and direct staff in significant situations and issues Provide input to immediate manager regarding policy development Demonstrate intermediate ability to communicate using more complex terms relevant to specific discipline |
Anticipate potential problems, issues and opportunities and research and recommend possible solutions within defined policies using general references and guidelines Develop creative recommendations for solving problems that are varied and somewhat difficult in nature but with limited scope Refer to supervisor situations to which existing guidelines cannot be applied or that require significant deviations Coach assigned employees to incorporate quality improvement principles in all work activities |
Level 3
| Effective Knowledge | Accountability & Self-Management | Teamwork & Leadership | Communication | Innovation & Problem Solving |
|---|---|---|---|---|
| Demonstrate proficient ability in work design, project management, financial planning and development of goals for accomplishing difficult unit assignments Demonstrate awareness of emerging trends, and changes in employment regulations, policies and procedures to proactively address issues Develop budgets if appropriate and contribute to financial planning for department(s), division(s) or the unit Demonstrate the ability to develop and implement practices that ensure assigned employees demonstrate a commitment to providing exemplary customer service Demonstrate the ability to coach employees to recognize the relationships between individual assignments, the unit’s goals and mission, and the University’s goals and missions |
Review completed work of others for conformity to policy, and effectiveness of approach Develop departmental and/or divisional policy and strategic direction within guidelines of unit’s objectives Delegate more advanced tasks to others Provide assistance to staff on controversial or unusual situations that do not have clear precedents Guide work that affect a wide range of activities for departments, divisions or the unit, or the activities of other units |
Address divisive employee relations issues and develop methods to build and maintain staff morale Evaluate employee performance on difficult work assignments and recommend development opportunities as necessary Facilitate optimal group dynamics Identify resources and develop opportunities for staff to expand knowledge and skills Demonstrate ability to outline a basic strategy for building the vision and mission of the multiple departments or divisions into the college or administrative unit Demonstrate the ability to develop and implement practices that promote a culture that is conducive to effective relationships among diverse groups of employees |
Communicate key university initiatives and how unit’s work contributes to their achievement Provide broad guidelines for project completion Use diplomacy and advanced communications skills in unstructured settings |
Create an environment that encourages imaginative solutions to work-related situations and problems Modify, adapt or refine guidelines if necessary to resolve issues or problems Develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on departmental, divisional, unit, and/or University operations |
Level 4
| Effective Knowledge | Accountability & Self-Management | Teamwork & Leadership | Communication | Innovation & Problem Solving |
|---|---|---|---|---|
| Demonstrate advanced skills in financial planning, business development, negotiation, public speaking, budgets and facilitation of functions that are critical to unit’s success Provide detailed plans for changes to specific policies and procedures that may result from trends and changes in overall direction of functional and / or departmental / divisional / unit responsibilities Demonstrate advanced knowledge of emerging technologies and their application to unit or multiple-unit processes Demonstrate advanced knowledge in project management principles, methods and practices, including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments Demonstrate the ability to evaluate and enhance departmental / divisional / unit customer service practices Demonstrate the ability to develop plans to incorporate the unit and/or University’s goals and mission into all levels of responsibility |
Monitor completed work of others to ensure soundness of approach, effectiveness of meeting requirements, the feasibility of recommendations and adherences to requirements Provide administrative and policy directions in terms of broadly defined missions or functions of the unit |
Set clear expectations and hold management team accountable for effectively coaching, mentoring and motivating staff Establish a shared vision and take responsibility for the achievement of team goals, and provide direction for appropriate implementation of plans Ensure pursuit of professional development activities is aligned with unit mission and goals Demonstrate the ability to evaluate and enhance departmental/divisional/ unit practices that promote a strong commitment to inclusionary practices which support diversity throughout the University |
Coach others in using appropriate strategies for resolving conflict; negotiating reasonable compromises; and proposing and evaluating possible solutions Demonstrate diplomacy in all interactions Demonstrate the capability to ensure close partnerships are built and maintained between managers and senior staff to develop and direct the operational aspects of functional and/or departmental/divisional/unit responsibilities Demonstrate ability to serve as liaison between senior-level management and staff where contacts may include negotiations, strategy development, legal preparation, and implementation decisions |
Resolve complex, controversial or unprecedented issues and problems Demonstrate sound judgment by considering values, risks, impact and implications of actions throughout unit Develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on unit operations |
Level 5
| Effective Knowledge | Accountability & Self-Management | Teamwork & Leadership | Communication | Innovation & Problem Solving |
|---|---|---|---|---|
| Demonstrate awareness of broad issues and management trends Apply exemplary management principles to ensure optimal performance throughout unit Evaluate the impact of policy and procedure changes and adjust accordingly Demonstrate the ability to develop, evaluate and/or improve the unit’s strategic plan to provide exemplary customer service Demonstrate the ability to evaluate and develop the unit’s goals and mission; ensure all plans are integrated with and advance the University’s goals and mission |
Ensure appropriate skills are developed and maintained at all levels of responsibility Realign staff responsibilities to meet desired changes in University and unit mission Provide administrative and policy direction in terms of broadly defined missions or functions of the unit and University |
Develop and articulate broad goals and objectives for unit with multi-functions or University-wide impact Support new and innovative professional development opportunities for staff at all levels Communicate a compelling vision that inspires and motivates others Demonstrate the ability to the develop unit plans, practices, and outreach efforts to ensure optimal support of diversity throughout the University |
Foster collaboration between units and engage others coordinated efforts to reach desired outcomes with broad scope Demonstrate high level of diplomacy in persuading and influencing a wide variety of people at various levels and locations to achieve results Engage in written and verbal communication that reaches a university-wide and/or broad external audience Demonstrate ability to develop and maintain rapport with senior staff members from all functional disciplines and build methods to regularly tap into their expertise for strategic planning and direction Demonstrate ability to serve as liaison between executive and management/staff to formulate broad unit policies and for setting strategic direction where high level, advanced communications skills are required to address significant and complex situations |
Develop and implement solutions to highly complex and often controversial problems that may have significant impact on many units Establish new precedents for solving problems Determine intent of guidelines and polices Develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an strategic impact on unit and/or University operations |