Instructor Led Programs

Considering Home Ownership

Are you ready to become a homeowner? Is buying a house the right move for you at this time in your life? In this workshop, we’ll explore the pros and cons of home ownership and what you need to do to be financially ready to buy your first house. Learn what home ownership really costs, beyond just mortgage payments; what to expect when applying for a mortgage; and which government programs can make home ownership more affordable for you. Presented by PNC Bank.

Preventing Burnout

At one time or another, almost everyone reports feeling “burned out.” But what does “burnout” really mean? What are the signs of burnout? In this presentation, attendees will learn to identify the root causes of burnout, recognize which stress-inducing factors are within their control and develop an action plan for effectively managing stress at work and at home. By learning how to take responsibility for making changes, attendees will be empowered to overcome burnout and create balance in their busy lives. Provided by SupportLinc.

All About Taxes

Do you find yourself overwhelmed or confused at tax time? You’re not alone, and this webinar is perfectly timed as we head into tax season! Whether you’re new to filing or just need a refresher, this session will break down the basics of how taxes work and provide essential information to make filing easier. We’ll also cover annual updates and key “must” knows” about the current tax landscape to ensure you’re prepared and informed. Start tax season with confidence so you don’t find yourself panic-filing in April.

Tune in to learn about...

• The basics of taxes and how to file
• Navigating tax changes and updates
• Common forms you might encounter (like W-2, 1098-T, or 1099s)

Presented by the Penn State Sokolov-Miller Family Financial and Life Skills Center.

Change in 30 – Change Happens - Understanding Your Response (Micro Session 1 of 5)

We experience change all the time. Sometimes the changes are small, sometimes quite big. Either way, the impact may be the same. Understanding how you perceive and tend to manage change can help you during those tough times. Learn what change is and tips on how to manage it better.

Building a Better Budget

Looking to increase financial stability and prevent unwanted financial surprises? Begin by building a better budget! Realistic budgets provide “guiderails” for spending, make it possible to achieve financial goals, and encourage peace of mind. Any good budget will take some effort to construct, and the Financial and Life Skills Center is here to help! Students can plan to schedule a free and confidential appointment with one of our financial professionals after the webinar to get all their budgeting questions answered.

General Safety Program: UPPS Scamming and Phishing Safety Training

Presentation on the numerous scams and frauds committed in person and online.

Enhancing Confidence & Clarity in Public Speaking

Speaking in front of a live audience is a common fear. Some get a little nervous while others experience a full-blown panic attack. But the ability to present with confidence is a critical competency for success at work. This program guides participants through a thorough and proven method for strengthening presentation and public speaking skills, from assessing your audience to answering questions with confidence.

Supercharge Your Storytelling

Unlock the power of storytelling to captivate, connect, and inspire your audience—whether you’re presenting in meetings, giving a speech, teaching or leading a team. This dynamic, hands-on training will introduce you to proven strategies and frameworks that will elevate your storytelling skills, enable you to persuade audiences effectively, and empower you to create lasting impact.

Get a Head Start on Your Future: A step-by-step overview of your PSU plan

Retirement may seem like a long way off but it's never too early to start planning your savings strategy. This may give your money more time to accumulate. Join us as a TIAA financial consultant presents Get a Head Start on Your Future: Explore The Pennsylvania State University Retirement Plans.

Coaching Conversations for Supervisors

Coaching conversations will provide supervisors the basic skills necessary to have effective coaching conversations

Purposeful Productivity:  Getting Real Stuff Done... For Real!

Do you find yourself working really hard, but still not feeling like you’ve accomplished anything – at least anything important? Do most goal-setting processes stress you out or fall short in your life? There is a way to be productive and get stuff done that’s flexible, forward-moving, and fun! It takes some discipline, but it's not rigid. There are a few steps, but it's not hard. You’ll learn a quick process for productivity that might just change how you approach everything from cleaning the garage to tackling a massive project at work, from building a new healthy living habit to earning a new credential.

Enhance Your Writing with Artificial Intelligence (AI): Tools, Tips, and Techniques

This 90-minute professional development course is designed to help attendees effectively use artificial intelligence (AI) tools to support and improve their writing. Emphasizing ethical and intentional use, this training shows participants how to use AI for idea generation, structural support, tone optimization, and editing—without allowing AI to serve as the sole author. AI is positioned as a co-writer or writing assistant, not a replacement for human creativity, originality, or voice.

Exploring University Park Transportation Services and Options

Join us for an informative session hosted by Penn State Transportation Services, where you'll learn about the wide range of transportation services and options available to employees at the University Park Campus. This session will cover services such as Fleet Operations and rentals, Parking, Campus and Community Transit, Biking, the Spin Bike Share Program, carpooling, and other local transportation alternatives. This session will help you navigate transportation options for both work-related travel and daily commuting needs.

Resume Crafting Strategies Workshop

In this session, you will learn about the vetting process that recruiters use when reviewing candidate resumes, along with the implications this has on what you decide to include on your resume and how you plan on formatting it. The presenter, Dr. Bob Orndorff, will reinforce the importance of crafting your resume strategically versus slapping your content onto a piece of paper. You’ll also learn how to customize and tailor your resume to the needs and values of the recruiter and their organization.

FiSH! Philosophy

The FiSH! Philosophy is a set of simple, practical tools to help you create a workplace where people love to be and where the energy and passion lead to increased productivity, teamwork, and customer satisfaction. This 2.5-hour online program will introduce participants to the core principles of the FiSH! Philosophy, explore its application in the workplace, and provide actionable strategies to foster a positive and engaging work environment. Through interactive sessions, real-world examples, and collaborative activities, participants will learn how to incorporate the FiSH! Philosophy into their daily routines to enhance workplace morale and performance

Serving Those Who Served – Penn State Veteran Services

This session is a companion session to Penn State’s Military Cultural Competency IDP course. This course provides information on the programs and services that the university provides to support the military-connected community at Penn State. We will give a snapshot of what the military-connected community looks like at Penn State and discuss the various programs and services provided by the university to support both the student and faculty/staff military-connected community at Penn State. We will also talk about how you can get involved in supporting military-connected Penn Staters both on the student and faculty/staff side of the university.

Time in a Bottle: Effective Time Management Strategies

This program discusses practical, common sense techniques to use time wisely at work. It provides paradigms to help set priorities, manage meetings, organize workspaces, and develop personal daily and weekly plans. Employees learn to identify time wasters at work and to recognize time-use barriers.

Reignite Your Spark: Reset Motivation, Energy, and Focus at Work

Feeling a little stuck, drained, or just not as energized at work as you used to? You’re not alone—and you don’t have to stay there. This session is designed to help you reconnect with what motivates you, even when work feels overwhelming or routine. Whether you're navigating change, juggling competing priorities, or simply feeling off your game, this session offers a chance to pause, reflect, and reset. You’ll explore the science behind motivation, uncover what fuels you personally, and walk away with simple, research-backed strategies to boost your energy and focus. By the end, you’ll have your own Motivation Reset Plan—a personalized tool you can return to whenever your spark needs a recharge.

Saving and Investing

While money doesn’t grow on trees, it can grow when you save and invest it wisely. In this webinar, we’ll cover the magic of compound interest and explore how to take advantage of this phenomenon for yourself. We’ll also explore different savings and investing vehicles, personal risk tolerance, strategies one can take to mitigate risk, and retirement planning. Participants should leave this webinar with an understanding of how and where they can invest their money to reach their financial goals.

Persuasion in Practice: Enhancing Communication and Team Dynamics

Learn how to master Cialdini’s six principles of persuasion and apply them to your department’s goals. We’ll also explore how a healthy work environment (based on the *SCARF model) enhances influence. Lastly, we will touch on how techniques like framing, priming, and other "simple" behavioral tactics can improve communication. Engage in hands-on exercises, secret challenges, and peer review to sharpen your persuasive skills.

Maximize Your Professional Growth by Leveraging the Learning Resource Network

Learn how you can quickly navigate through the over 17,000+ FREE, online courses available to all employees. These courses allow you to learn at your convenience by using the Learning Resource Network (LRN) to browse, launch and learn. Plus learn how to take advantage of the over 95,000 free, online book titles that are available to you as a Penn State employee.

Mindset Matters: Tackling Self-Doubt and Thriving at Work

Self-doubt doesn’t disappear with experience or title — in fact, it often grows with responsibility. In this session, we will explore the hidden impact of imposter thoughts, perfectionism, and fear of failure that many high achievers quietly carry. Through research-backed strategies and mindset shifts, you will learn how to build the confidence and resilience needed to thrive in a fast-paced, high-performance culture. You will also discover how external factors like culture, bias, and burnout can fuel self-doubt — and how to challenge them with self-awareness and intent.

This session is designed to be informative and practical, offering tools you can use immediately. You will walk away with a renewed understanding of mindset and a personalized plan to help you lead with confidence, curiosity, and clarity.

Low-pressure--no personal sharing is required, though discussion is welcomed for those who’d like to learn from others’ experiences. It’s a great fit for anyone wanting to build self-trust, tackle self-doubt, and grow their confidence at work.

Effective Meeting Facilitation: How to Stop Wasting Time in Meetings

Do you plan or lead meetings? Join us for a facilitated discussion on the concepts introduced in the “How to Stop Wasting Time in Meetings” LinkedIn Learning course. Learn how to set a clear meeting purpose based on the stakeholders and the type of meeting, and how to get aligned on a direction and ensure all voices and perspectives are heard; while discovering guidelines for effective meetings, how to follow up, and how to hold people accountable for take aways after your meeting.

Navigating the Aftermath Grief, Loss and Suicide (SupportLinc)

This training provides a framework for navigating the sensitive and complex issue of grief, including suicide-related grief, within a workplace setting. Grief can significantly impact employee well-being and the workplace environment. The session is designed to equip participants with the tools to respond with compassion and provide meaningful support, fostering a healthier and more resilient workplace culture. Suicide is a serious public health concern that causes immeasurable pain, suffering and loss to individuals, families and communities worldwide. Provided by SupportLinc.

Change in 30 – Communicating Change (Micro Session 2 of 5)

No matter your role, how you communicate a change impacts how others react to and manage the change. Understanding your perception is the first step; how you deliver the message is the next. Learn tips and techniques to keep end users informed about a change implementation.

Accessibility 101 @ PSU -- An Introduction

This session introduces the main points of accessibility policy and guidelines and uses demos of assistive technologies, such as screen readers, and testing strategies and tools to show how following accessibility guidelines benefits everyone. The session ends with information on how to learn the skills and strategies to successfully implement accessibility guidelines based on your job duties and technological environment.

The 6 Types of Working Genius: A Better Way to Understand Your Gifts, Your Frustrations, and Your Team

Do you wonder why you enjoy certain tasks at work, and it seems like the day flies by when you’re doing them?  Do you put off certain tasks or get exhausted when you have to do them frequently?  Those tasks could be in your working genius or frustration. This course introduces participants to Pat Lencioni’s Six Types of Working Genius model and how to apply it personally and professionally.  Participants will use their individual assessment results to understand themselves better including what types of work bring them joy and energy and which ones rob that joy and energy.  They’ll then learn to use the model to better understand others and improve relationships.  Finally, they’ll learn how to apply the model to accomplish work and how the geniuses of a team impact the team’s performance. Assessment included: You’ll receive a link to complete the assessment at least 10 days prior to the session.

Mentoring 101: The Basics for Mentors

Have you been approached by someone to be their mentor (or considered sharing your skills and experiences with others as a mentor)- and you’re not sure how to begin? You’re in luck! Join us for an information session to learn more about:

• The benefits of mentoring
• The roles of the mentor and mentee
• Characteristics of a successful mentoring experience
• Identifying what you can offer—and how to step up

We will share mentoring best practices and provide a next step action plan to get you on your way as a mentor!

SupportLinc EAP Overview for Benefits-eligible Employees

Life can be a juggling act. It takes time and energy to balance your work, family and personal wellbeing. The SupportLinc Employee Assistance Program (EAP) is available around-the-clock, 365 days a year, to help manage life’s challenges, at no cost to Penn State benefit-eligible employees and their families. This seminar will provide an overview of SupportLinc services, expert guidance, and valuable resources – all 100% confidential – for a wide array of personal and work-related concerns, including stress, anxiety, grief, mindfulness, relationship issues, dependent care and much, much more.

Mentoring 101: The Basics for Mentees

Have you been thinking about finding a mentor but don’t know where to start? You’re in luck! Join us for an information session to learn more about:

• The benefits of mentoring
• The roles of the mentor and mentee
• Characteristics of a successful mentoring experience
• How to find a mentor

We will share mentoring best and provide a next step action plan to get you on your way as a mentee!

Dealing Positively with Challenging People & Situations

In today’s workplace, we all encounter challenging people and situations that can impact job performance, productivity, and overall work engagement. By proactively considering how to deal with challenges and gaining tools and resources, you can become better prepared for a range of situations you may encounter.

Financial Decluttering

Financial clutter isn’t always visible, and it doesn’t mean just stacks of paper. It can show up as unused accounts, outdated paperwork, or disorganized spending systems — all of which create stress and confusion.

Spring cleaning isn’t just for closets! In this webinar, you’ll learn how to identify unnecessary complexities and streamline your financial life. In this webinar, we’ll explore:

• Common sources of financial clutter and how to recognize them
• Strategies to organize and simplify accounts, documents, and subscriptions  
• Tools and habits that reduce stress, improve efficiency, and support your financial goals

Presented by the Penn State Sokolov-Miller Family Financial and Life Skills Center.

Grow with your Strengths:  Intermediate CliftonStrengths

This intermediate course builds on the principles covered in the introductory course by going deeper into talents and strengths. We’ll discuss theme domains, theme dynamics, motivators and demotivators, partnerships, and ways that strengths can be used to address or prevent burnout. Emphasis is on utilizing talent themes to achieve workplace outcomes. **ASSESSMENT NOT INCLUDED** Prerequisite: Having taken the CliftonStrengths Assessment and participated in an introduction to its application (e.g. Foundation to CliftonStrengths IDP course, Strengths presentation for your department, other introductory presentation)

Effective Email Communication

This session will explore how to communicate with others via email and messaging apps. Learn how to craft strong emails that get to the point professionally and quickly. The session will also briefly examine messaging apps, such as Microsoft Teams, to uncover the best practices for these modes of communication.

Understanding Transgender Identities—Support and Advocacy

The Transgender Identities workshop is designed to provide participants an opportunity to better understand nuances around the transgender and gender diverse communities. Included in the session: language regarding gender diversity, challenges faced by the community, and most importantly how to support trans and gender diverse folks in the community.

Retirement Checks for Life: How to get the most out of your retirement income

Learn how to plan ahead and create income that lasts the rest of your lifetime. Develop a diversified income strategy that helps you manage risk and protects your financial security in retirement.

Styles of Leadership

This facilitation will present the six styles of leadership, visionary, pace setting, command directive, participative, affiliative and leader as coach. The application of each style of leadership within leadership team and individual situations will be explored and practiced.

Interviewing Skills – Best Practices for Employees

Interviewing is the final step in the job-search process that makes all the difference. In this seminar, Dr. Bob Orndorff will share strategies for creating the best responses to interview questions and for presenting your very best self. It’s not only “what you say” that matters, but also “how you say it!” Bob will also provide tips on how to navigate challenging interview venues including group interviews and virtual interviews.

Run Hide Fight: Active Attacker Response Program

Guidance on how to respond to an Active Attacker situation for Faculty, Students and Staff can be obtained through the Run Hide Fight: Surviving an Active Attacker Program, presented by the University Police. The Run Hide Fight: Surviving an Active Attacker Program provides information on the steps you can take to mitigate the actions of an Active Attacker

Student Loans

Join our student loans webinar to gain a comprehensive understanding of the student loans lifecycle, from initial borrowing to repayment. We'll explore steps to take before borrowing loans, understanding financial aid timelines, types of loans and loan limits, repayment plans, and loan forgiveness programs. We'll also cover key terms like deferment, loan servicer, grace period, and more. Tune in to learn about…

• Steps to take before borrowing
• The financial aid timeline
• Types of student loans and loan limits
• Repayment plans
• Various loan forgiveness programs for federal student loans
• Key terms to understand as a student loan borrower

Presented by the Penn State Sokolov-Miller Family Financial and Life Skills Center.

Unleash Your Voice: The Toastmasters Masterclass for Professional Impact Series (8 Part Weekly Series)

***Please only register if you can commit to attending every Tuesday from 12:30–1:30 p.m. on the following dates in 2026: March 17, 24, 31; April 7, 14, 21, 28; and May 5.***

Do you have great ideas that get lost in the noise? Do you want to present your work with the authority and confidence it deserves? This isn't a lecture. It's a hands-on communication accelerator, condensed from the world-renowned Toastmasters program. This is Speechcraft.

In a confidential cohort, limited to five participants, you'll receive the personalized coaching needed for rapid growth. Over eight weeks, our focused one-hour virtual sessions are built on a powerful learning loop: expert instruction, hands-on practice, and supportive evaluation. Each week you will prepare and deliver a short speech, progressively building your skills from the ground up.

The straightforward critique and consistent practice are the secrets to accelerated growth. While it may feel out of your comfort zone at first, by the end you’ll see noticeable progress—and so will others. Find the voice that will define your professional impact.

Please note: Participants will need a reliable internet connection, a webcam, a microphone, and a way to take notes. A Toastmasters Speechcraft Certificate will be awarded upon completion of all sessions.

Accessibility 102 @ PSU - Accessible Word Templates

In this session, we will walk through using a Word template to create accessible documents using Microsoft Word with templates as an example. We will reformat a report so that it includes headings, image ALT text, accessible tables, and an accessible bar chart with a description. We will also discuss how to share an accessible template for multiple documents and how to modify the styles of a template.

Making Feedback Work: Skills for Giving and Receiving Brain-Friendly Feedback (Individual Contributor)

Feedback isn’t just for leaders — it’s for everyone. In this course, you’ll discover how feedback can be a powerful tool for your personal growth. You’ll learn practical strategies to give and receive feedback in a way that feels safe, constructive, and inclusive. Using insights from brain science and hands-on practice, you’ll build the confidence to engage in feedback conversations that strengthen relationships and performance.

A New Approach to Feedback: A focus on brain-friendly delivery – A course for Managers

As a manager, you play a pivotal role in shaping a culture where feedback is not only welcomed but actively sought and effectively delivered. In this course, you’ll gain the mindset, skills, and neuroscience-based techniques to model and encourage feedback that drives both individual growth and organizational success. You’ll learn how to create psychological safety, offer inclusive and brain-friendly feedback, and use feedback as a coaching and development tool.

Social Determinants of Health (SupportLinc)

There are numerous factors which influence the ultimate health and success of an individual. Some of these are conditions into which people are born and are inherent in the systems in which they live and grow: economics, educational and employment systems, social norms and conditions, and institutionalized expectations. This training is designed to help individuals recognize these factors and better understand how they impact the workplace. Participants will gain an understanding of how to develop, support, and access resources within this context to improve overall quality of life for themselves and others. Provided by SupportLinc.

Upgrading Everyday Work Habits: Listening, Focus & Follow-Through 

You’re handling a lot—multiple tasks, shifting priorities, and the pressure to get things right the first time. You’re capable and committed, but even then, things can get messy: a key detail slips, a message gets misread, or a follow-up falls through the cracks. Work gets done, but not always as smoothly, or confidently, as you’d like. If you’ve ever thought:

“Wait… what did they actually want me to do?”

“I just sent that out and already noticed a mistake.”

“I’m trying to focus, but I keep jumping from thing to thing.”

“I thought I followed through… but apparently not.”

You’re not alone and this session will help. You’ll walk away with strategies to stay focused in the middle of chaos, catch key details before they slip, and follow through with more consistency and clarity. You’ll feel more confident in how you work, communicate more clearly with others, and spend less time cleaning up after the fact. This isn’t about being perfect. It’s about working with more intention so your day feels smoother, your output is stronger, and your impact is easier to see.

Change in 30 – Resisting Change (Micro Session 3 of 5)

It’s natural and very common to resist change since change is new and uncomfortable. But change can also result in something more positive. Learn tips on how to better understand why you resist change and how to manage it better, as well as how to support staff who are resistant to change.

Strike the Right Chord: The Emerging Leaders Guide to Exceptional Performance

This an engaging 2.5-hour interactive workshop designed to strengthen team dynamics and leadership through the CHORDS Model™: Communication, Harmony, Ownership, Respect, Direction, and Support. Using musical performance as a metaphor, participants will explore how individual contributions can come together to create a unified, high-performing team. Through reflective exercises, group collaboration, and practical activities, both new and experienced leaders will deepen their understanding of effective communication, build trust and alignment, and leave with actionable strategies to foster a more cohesive, respectful, and purpose-driven work environment.

Resilience in Motion: Strengthening Flexibility & Adaptability

The purpose of this training is to provide a knowledge base as to the role in which qualities such as adaptability and flexibility play in professional and personal success. We will discover ideas and discuss strategies to help you become more adaptable. We will build upon current skills to aid in adapting to both personal and professional change. We will uncover coping mechanisms and learn how to take risks. Lastly, we will develop an action plan to apply to a current situations.

Interfaith Education: Interpersonal Understanding

We live in a world with an incredible diversity of beliefs and belief communities. This diversity is often not discussed or engaged with when we talk about inclusion. There are a lot of needs and considerations that come with working with such a large diversity of beliefs and belief communities. It is very helpful to understand the fundamentals of religious, spiritual, and secular inclusion to better serve the people you work with and provide services for. This program helps prepare participants to engage with that diversity in an inclusive and positive way.

Retirement: Planning for Your Future (Presented by PNC Bank)

PNC WorkPlace Banking® and your employer recognize that financial wellness planning is different for everyone. Now, the new PNC Financial Wellness Achievement center is here -a personalized tool to help you meet the unique goals of every financial stage of your life. The PNC Financial Wellness Achievement Center is a customized online learning experience offered at no cost to employees of participating companies, available to you when and where you want it. You have the opportunity to learn more about the areas that mean the most to you through how-to videos, engaging articles, worksheets and calculators. Presented by PNC Bank.

Money and Relationships

Our “Money and Relationships” webinar will explore the dynamics of managing money as a team. This session explores the dynamics of managing money with others - family, partners, friends, roommates, or colleagues.

We’ll uncover the nuances of the various money personalities, and you’ll have the chance to identify your own financial traits through your own money personality, helping you master effective communication.

In this webinar, we’ll explore:

• Navigating potential conflict while discussing money with others
• The 5 money personalities & how to successfully communicate with each

Presented by the Penn State Sokolov-Miller Family Financial and Life Skills Center.

Leading with Your Strengths

There's only one right way to lead... YOUR way. And the CliftonStrengths for Leaders report will help you figure out what that is and how to do it. This course is a great investment for leaders at any level, as it helps people see how their innate talents contribute to greater success in their leadership role.

Please note: Some introductory training on CliftonStrengths and prior completion of the CliftonStrengths assessment is required to register for this session.

Enhance Your Personal Brand: Lessons from the World's Most Successful Companies

Apple. Google. Target. Twitter. Coca-Cola. Starbucks. These are some of the most famous brands in the world. But did you know that you have a brand as well? Your personal brand is the essence or promise of what will be experienced by others when interacting with you. Through self-reflective exercises and creative thought experiments, this program will show participants what factors comprise their personal brand, which ones may be increasing or decreasing their effectiveness, and how to develop a personal brand that enhances personal and professional success.

Set Your Retirement Date: Understand the factors to get you to your goal

For anyone starting to think seriously about when to retire, this webinar takes you through steps to deciding when the time is right, including estimating retirement expenses, closing any income gap and understanding key milestones that can impact your retirement finances.

We’ll cover how you can: 

• Create your vision
• Understand what’s ahead
• Estimate expenses and income
• Make your plan

Provided by TIAA

Interfaith Education: Societal Understanding

Higher Ed is facing many changes and challenges. We can make a difference in Penn State’s success through our everyday interactions.

Whether you’re helping a colleague with a request, coordinating with a vendor, answering questions from another department, or assisting a student—exceptional customer service is essential to Penn State’s success.

This two-hour live virtual session focuses on practical, real-world tips to improve how you communicate, collaborate, and respond in service-oriented situations—no matter where or how you work. You’ll explore simple but powerful strategies for delivering excellent service across channels (email, phone, Zoom, or in person), staying calm under pressure, and building a professional reputation as someone people trust and enjoy working with.

Sexual Assault Awareness and Prevention

With a focus on prevention, this program reviews sexual assault as it relates to Pennsylvania laws, the importance of consent, and resources and support for victims.

Every Interaction Matters: Customer Service in Higher Ed

Higher Ed is facing many changes and challenges. We can make a difference in Penn State’s success through our everyday interactions. Whether you’re helping a colleague with a request, coordinating with a vendor, answering questions from another department, or assisting a student—exceptional customer service is essential to Penn State’s success.

This two-hour live virtual session focuses on practical, real-world tips to improve how you communicate, collaborate, and respond in service-oriented situations—no matter where or how you work. You’ll explore simple but powerful strategies for delivering excellent service across channels (email, phone, Zoom, or in person), staying calm under pressure, and building a professional reputation as someone people trust and enjoy working with.

Accessibility 103 @ PSU – Accessible PowerPoint Template

The focus of this session is building accessible PowerPoint slides so that all audiences can access the information. Starting with some basic Penn State PowerPoint templates, we will explore how to insert image ALT text, tables with headers, usable links and text with proper reading order for a screen reader. We will also show how you can use the Slide Master tools to expand the template with new layouts and color options.

Note: It is highly suggested that you participate in the Accessibility @ PSU 101 – Intro session prior to attending this training.

Trust in the Workplace

Trust is key to the success of every organization. Organizations with low trust pay a high price. The costs take the form of low morale, low productivity, and low job satisfaction and often lead to a lack of creativity, innovation, and even more important, respect. This seminar will explore how trust is lost and how it can be regained so that your organization or group can work together more effectively, creatively, and with greater satisfaction and respect for each other.

Crucial Accountability

Accountability is a critical performance criterion for the workplace. Accountability exists at all levels of an organization/team. The accountability term is frequently used when tasks and team objectives are not being met, but more frequently than not, it was not defined up front what ‘it is’ to the accountable individuals and teams. Supervisors in particular are responsible for ensuring that accountability exists within the team but frequently ‘defer’ and do not confront the lack of accountability. At the same time individuals within an organization/team need to understand their individual accountability and holding their peers accountable. All need to understand what the elements are for achieving it and how to coach/counsel when it is not being met. Much of the presentation will be based upon the book, ‘Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior’.

Financial Literacy Month: Re-Introduction of The Financial Wellness Achievement Center

PNC WorkPlace Banking® and your employer recognize that financial wellness planning is different for everyone. Now, the new PNC Financial Wellness Achievement center is here -a personalized tool to help you meet the unique goals of every financial stage of your life. The PNC Financial Wellness Achievement Center is a customized online learning experience offered at no cost to employees of participating companies, available to you when and where you want it. You have the opportunity to learn more about the areas that mean the most to you through how-to videos, engaging articles, worksheets and calculators. Presented by PNC Bank.

After Graduation

Congratulations! You’re about to graduate and begin the next chapter of your life! Whether you’re entering the workforce, enrolling in graduate school, or heading out on an adventure, it’s important to be financially prepared to make your transition a smooth one.

Budgeting, salary negotiation, managing credit and debt, and planning for the future - including retirement - should be at the forefront of any graduate’s mind. 

Tune in to learn about…

• Negotiating your starting salary
• Navigating post-secondary education costs
• Saving & investing for the future
• Building your financial reputation

Presented by the Penn State Sokolov-Miller Family Financial and Life Skills Center.

SupportLinc EAP Overview for Benefits-eligible Employees

Life can be a juggling act. It takes time and energy to balance your work, family and personal wellbeing. The SupportLinc Employee Assistance Program (EAP) is available around-the-clock, 365 days a year, to help manage life’s challenges, at no cost to Penn State benefit-eligible employees and their families. This seminar will provide an overview of SupportLinc services, expert guidance, and valuable resources – all 100% confidential – for a wide array of personal and work-related concerns, including stress, anxiety, grief, mindfulness, relationship issues, dependent care and much, much more.

Everyday Process Improvements That Work: Small Tweaks, Big Wins

Every day, Penn State faculty, staff, and administrators navigate dozens of small processes that keep the University running—answering student questions, approving purchases, preparing courses, managing data, or coordinating events. Over time, even simple workflows can become cluttered, slow, or frustrating.

This 2-hour virtual workshop empowers participants across the University to recognize, simplify, and improve the everyday processes that shape their work. Instead of focusing on complex methodologies or technical jargon, the session reframes “process improvement” as something everyone can do, regardless of title, department, or experience.

Participants will learn practical tools adapted from Lean Six Sigma, including:

• TIMWOODS to spot eight common types of workplace waste
• 5S to organize and streamline physical and digital spaces
• The S.I.M.P.L.E. Framework to guide quick, meaningful improvements

Through polls, live chat, virtual breakouts, and real-world examples, participants will uncover where inefficiencies hide, what small changes can make the biggest impact, and how to measure progress.

By the end, everyone will have:

• A clearer lens for seeing processes in their own work
• A few simple tools to make those processes flow easier
• One small, high-impact tweak they can test in the coming week.

This workshop emphasizes empowerment, practicality, and collaboration, fitting seamlessly with Penn State’s culture of continuous improvement, service excellence, and shared success.

Change in 30 – Energy and Change (Micro Session 4 of 5)

Positive and negative energy impact how change is perceived and managed. Seeing opportunity during a time of change can help manage the negative energy that is so prevalent during a change. Learn about how positive and negative energy impact your perceptions of change and tips on how to better manage the negative energy surrounding change.

Financial Literacy Month: Budgeting 2.0

Daily budgeting can have a positive impact on all aspects of your financial situation - with perhaps the most important benefit being reduced stress! This workshop will help you determine your own obstacles to budgeting, track and analyze your spending, decide on short- and long-term goals, discuss the importance of debt reduction and emergency savings, and manage your day-to-day spending to increase your financial security. *This session is a part of the "Employee-Financial Literacy Month" and brought to you by PNC Bank.

Mentoring 101: The Basics for Mentors

Have you been approached by someone to be their mentor (or considered sharing your skills and experiences with others as a mentor)- and you’re not sure how to begin?

You’re in luck! Join us for an information session to learn more about:

• The benefits of mentoring
• The roles of the mentor and mentee
• Characteristics of a successful mentoring experience
• Identifying what you can offer—and how to step up

We will share mentoring best practices and provide a next step action plan to get you on your way as a mentor!

Suicide Awareness (SupportLinc)

Suicide is a serious public health concern that causes immeasurable pain, suffering and loss to individuals, families and communities worldwide. The purpose of this training is to raise awareness of suicide, other serious emotional health concerns and provide important information about getting support for someone who may be thinking about suicide. Provided by SupportLinc.

Environmental Stewardship

Celebrate Earth Month by exploring the connection between financial wellness and environmental sustainability. This webinar covers how everyday money decisions can impact the planet, and ways to protect both your budget and the environment.

In this webinar, we’ll explore:

• How spending habits and consumption choices influence environmental sustainability
• Ways to save money through conservation, reuse, and mindful purchasing
• Practical strategies to reduce your environmental footprint while supporting financial wellness

This session is presented by the Penn State Sokolov-Miller Family Financial and Life Skills Center.

Mentoring 101: The Basics for Mentees

Have you been thinking about finding a mentor but don’t know where to start?

You’re in luck! Join us for an information session to learn more about:

• The benefits of mentoring
• The roles of the mentor and mentee
• Characteristics of a successful mentoring experience
• How to find a mentor

We will share mentoring best and provide a next step action plan to get you on your way as a mentee!

Proactive Strategies for Effective Conflict Management

Join us for an engaging session focused on enhancing your conflict management skills. This interactive workshop is designed to help you effectively navigate and leverage conflicts, regardless of whether they are currently active or potential. Gain insights into managing interpersonal dynamics proactively and turning conflicts into opportunities for growth. By the end of this session, you'll be equipped with valuable tools to foster constructive dialogues and manage conflicts more productively.

Strategic Planning at the Unit Level: From Vision to Action

This interactive training is designed to guide academic and administrative units through the essentials of building an actionable and aligned strategic plan. Participants will explore how their unit’s planning efforts fit into broader university goals, learn to define clear and measurable objectives, and begin drafting a framework tailored to their specific context. Whether you are launching your first plan or refining an existing one, this session will provide tools, context, and space to move your work forward with confidence.

Work Culture: Practices in Developing Inclusive Environments

There are many approaches to developing inclusive work environments. This session will approach creating an inclusive environment using a 3-level framework that will be applied to creating more inclusive spaces.

Activities will be facilitated to prompt personal reflection as well as provide tools to consider how one’s values and roles may influence organizations of which they are a part. You will walk away with a personalized action plan to start creating a more inclusive organization.

Safety and Security for Office Personnel

This program offers useful safety guidelines for the workplace, reviews security features typical of campus buildings, and identifies different ways to contact the police. You will learn how to implement a code word, how to deal with irate customers in a safe manner, and how to respond if you encounter an individual with a weapon.

Who Should Attend: This program is designed for individuals seeking general education about safety and security information and techniques to be used in the workplace.

Tools for Compassionate Communication

In this session, we’ll explore the foundations of compassionate communication. Participants will examine different communication styles, consider how culture and identity inform communication, and practice strategies for listening, speaking, and responding with intention. The session closes with space to share individual commitments for bringing more compassion into everyday dialogue.

This workshop supports anyone looking to build inclusive environments rooted in respect, empathy, and understanding, including classrooms, team meetings, and one-on-one conversations.

Change in 30 - Tips for Managers Managing Change (Micro Session 5 of 5 )

Managers have a unique and vital role when managing change and it can sometimes feel overwhelming. Learn the basics of the change process and tips on how to work with your team and colleagues.

Social Security Basics for Retirement Readiness

Learn how to maximize the benefit you’ve been paying into your entire working life. Social Security will likely play a significant role in your retirement income.

Let’s explore the basics of Social Security, including:

• How your benefit is calculated
• Strategies for claiming benefits
• Incorporating Social Security into your retirement plan

Provided by TIAA

Search Engine Optimization (SEO) -- Writing for Impact: Creating Content that Shows Up in People’s Searches

This professional development session is designed to build the capacity of communications professionals, content creators, and staff to write content that performs well in search engines while remaining clear, engaging, and accessible to human readers.

By the end of this 1.5–hour workshop, participants will understand key SEO principles and learn on-page optimization strategies that will enhance their writing for discoverability and performance.

Who this course is for:

• Content writers and editors
• Communications professionals
• Marketing and PR staff
• Anyone writing for the web who wants to improve visibility and performance of their content

Team Dynamics: Six things to think about

Promoting a productive and safe work environment involves fostering trust, delegating effectively, and maintaining open communication. By incorporating the tips from this training program, managers can develop the skills and mindset needed to counteract any tendencies toward micromanagement and instead build trust and foster a more positive and productive work environment that benefits you and everyone on the team.

Credit Scores & Reports

Your credit report is a snapshot of your financial habits and affects your ability to get credit cards, car loans, cell service, apartment rentals, home loans and even employment. In this workshop, you'll learn the factors that determine your credit score and how to request, make sense of, and, if necessary, repair your credit report. We'll also discuss how to improve your credit score and how to distinguish scams from legitimate vendors when looking for help with credit issues. Presented by PNC Bank.

From Routine to Remarkable: A Creativity Bootcamp for Innovation at Work

Creativity isn’t just for artists—it’s a skill anyone can develop to solve problems, innovate, and make work more engaging. In this hands-on workshop, you’ll explore creativity as a mindset, process, and set of practical tools. Learn how to recognize and overcome common barriers to creativity, spark fresh ideas, and apply innovative thinking to real-world challenges. Through interactive activities, you’ll learn to apply a variety of tools and techniques as you practice the creative problem-solving process. Whether you’re tackling routine tasks or complex projects, this session will equip you with strategies to think outside the box and bring creative solutions to life.

Healthy Families (SupportLinc)

Just as every individual is unique, so is every family. There are, however, some things that all healthy families have in common. This presentation will address these basic concepts of how to create and maintain healthy family dynamics. Attendees will be given some resources to help identify their existing strengths, both as individuals and as part of their family system, and ideas of how to continue to learn and grow. Provided by SupportLinc.

Compassion Fatigue (SupportLinc)

Connecting to others is essential for our own mental health. However, there can be a price to pay for this connection when we are impacted by others’ stressors. For many of us, our day-to-day jobs are not only physically exhausting but mentally exhausting. The presentation will guide you through what compassion fatigue is, the signs and symptoms and real-life strategies to combat it in your everyday lives. Provided by SupportLinc.

Mental Health First Aid and R U OK? (SupportLinc)

Everyone suffers when mental health issues or other types of emotional distress are left unaddressed in the workplace. Fortunately, providing employees and supervisors with basic mental health first aid training helps ensure that employees who may be struggling get the help they need. In this training presentation, which can be tailored to either employees or supervisors, attendees will learn how to identify the signs of someone struggling with a mental health issue, connect with the person in a supportive and appropriate way and guide them towards the resources available to help them address and resolve the issue. Provided by SupportLinc.

Understanding Depression (SupportLinc)

Depression is more than feeling sad. While depression can be triggered by feelings of sadness or unhappy events/situations, it is a condition of brain functioning that impacts one's overall psychological status and ability to cognitively process, emotionally respond on general basis and navigate life. This presentation will go over the causes and symptoms of depression and how to effectively cope with it. Provided by SupportLinc.