Crucial Accountability

Accountability is a critical performance criterion for the workplace.  Accountability exists at all levels of an organization/team.  The accountability term is frequently used when tasks and team objectives are not being met, but more frequently than not, it was not defined up front what ‘it is’ to the accountable individuals and teams.  Supervisors in particular are responsible for ensuring that accountability exists within the team but frequently ‘defer’ and do not confront the lack of accountability.  At the same time individuals within an organization/team need to understand their individual accountability and holding their peers accountable.  All need to understand what the elements are for achieving it and how to coach/counsel when it is not being met.  Much of the presentation will be based upon the book, ‘Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior’.