Instructor-led Programs

Instructor-led programs cover a wide range of business skill topics. All programs are conducted online with new programs available each semester.

Browse the calendar of events below or use the search bar to locate a program that interests you.

Can't find what you're looking for? Submit an inquiry and select “Talent Management/Workplace Learning” from the "I have a question about" drop down menu. Additionally, the Talent Management team values your feedback and encourages you to let us know what topics you're looking for by taking our brief two-question survey.

 

Scheduled Programs
Subject Date Time Location Event Details
Customer Relations Tuesday, October 4, 2022 1:30 pm - 4:00 pm Online

Providing Exceptional Customer Service in a Hybrid Workplace

Life as we know it is very different; we are living and serving our internal and external customers in ways we could not have even imagined even one year ago. But are we achieving success or are we finding excuses to explain why customer service is falling behind? This program will examine the following topics: Understand that your home is now your workplace, and determine what changes need to be put into place to ensure professional service is offered. Review some tips and techniques of how to manage phone, email, and virtual meetings that will present a professional presence. Create customer service habits to ensure that your Penn State’s customer service standards are the ‘best of’ rather than the ‘worst of’ service interactions. 

Realize how to engage in empathetic listening techniques to really understand and show customer advocacy and compassion during these challenging times.
Develop a plan of action to determine how to be a customer service hero; how can you make a difference?

Communication Wednesday, October 5, 2022 9:00 am - 10:30 am Online

Effective Email Communication

This session will explore how to communicate with others via email and messaging apps. Learn how to craft strong emails that get to the point professionally and quickly. The session will also briefly examine messaging apps, such as Microsoft Teams, to uncover the best practices for these modes of communication.

Career Wednesday, October 5, 2022 11:00 am - Noon Online

Resume Crafting Strategies Workshop

In this session, you will learn about the vetting process that recruiters use when reviewing candidate resumes, along with the implications this has on what you decide to include on your resume and how you plan on formatting it.  The presenter, Dr. Bob Orndorff, will reinforce the importance of crafting your resume strategically versus slapping your content onto a piece of paper.  You’ll also learn how to customize and tailor your resume to the needs and values of the recruiter and their organization.

Working at Penn State Thursday, October 6, 2022 9:00 am - 10:00 am Online

Getting to Know the LRN - How to Access and Navigate OnDemand Trainings and Free Books

Learn how you can quickly navigate through the over 17,000+ FREE, online courses available to faculty and staff. These courses allow you to learn at your convenience by using the Learning Resource Network (LRN) to browse, launch and learn. Plus learn how to take advantage of the over 95,000 free, online book titles that are available to you as a Penn State employee.  

Working at Penn State Thursday, October 6, 2022 10:30 am - Noon Online

Getting to Know the Learning Resource Network (LRN) for Managers

Learn how you can quickly navigate through the over 17,000+ FREE, online courses available to faculty and staff. These courses allow you to learn at your convenience by using the Learning Resource Network (LRN) to browse, launch and learn. Plus learn how to take advantage of the over 95,000 free, online book titles that are available to you as a Penn State employee.  

Leadership & Management Thursday, October 6, 2022 1:30 pm - 3:30 pm Online

Flexible Work Best Practices - Managers

This session highlights the key components of Flexible Work, outlines its positive aspects and discusses how to navigate some of its challenges. Upon completion of this course participants will be provided best practices for navigating employees with varying degrees of Flexible Work Arrangements.

Project Management Friday, October 7, 2022 10:00 am - Noon Online

Project Management Series

***Please note that this is a four-part program and that participation is expected in all four parts of the program to receive credit for attending.***

These sessions are designed for anyone new to project management.  Stakeholders, sponsors, first-time project managers, as well as team members will find value in this session

Program Schedule (*Please note varying days and times of schedule)
Part I: October 7 2022, 10:00am-12:00pm
Part II: October 14 , 2022, 10:00am-12:00pm
Part III: October 21 , 2022, 10:00am-12:00pm
Part IV: October 28, 2022, 10:00am-12:00pm

Career Tuesday, October 11, 2022 9:00 am - Noon Online

Foundation: Discovering Strengths for the Individual -- Using Clifton Strengths

This course will introduce participants to their natural areas of talent so they can grow their talents into strengths, use them to do their work, and offer maximum value to their teams, partnerships, and relationships. Each participant will complete Gallup’s CliftonStrengths (StrengthsFinder) assessment ahead of time and receive custom reports to understand their talents better.

Companion Book: Clifton Strengths Books in the Learning Resource Network 
Once in the Clifton Strengths library – choose: StrengthsFinder 2.0

*Note: Book only – assessment link will be emailed to you apx. 3 weeks prior to the training for completion
*IMPORTANT NOTICE – Please check your calendar to be sure that you can attend the training and complete the assessment 3 weeks prior to the event. The fee for the assessment is included at no cost to you but must be paid for by Talent Management -- based on number of registrants – so we want to be sure that everyone that registers is fully committed to attending and completing the assessment when you receive the email request to do so. Thank you!

Personal Effectiveness Tuesday, October 11, 2022 1:30 pm - 3:00 pm Online

Flexible Work Best Practices -- Individual

This is session is designed to help you understand all things with flexible work. Upon completion of this course, you will have a better understanding of the expectations of this type of work, how that translates to your role, and be equipped with tools for success.

Personal Effectiveness Wednesday, October 12, 2022 1:30 pm - 3:00 pm Online

TIAA: Getting a Head Start: A step-by-step overview of the Penn State TIAA Retirement Plan

A guide to the ins and outs of the plans offered at Penn State, the advantages of a retirement plan, creating a retirement strategy and how to update your account with TIAA.

Health & Well-being Wednesday, October 12, 2022 3:30 pm - 4:30 pm Online

HEALTH ADVOCATE: Managing Holiday Stress

Stress is stress, but for some reason it seems to quadruple around the holidays! This workshop addresses the multiple causes of holiday stress,  and provides tips on how to reduce these stressors so participants can maintain their productivity, achieve a better balance and more fully enjoy the holiday season with friends and loved ones.

Communication Thursday, October 13, 2022 2:30 pm - 4:30 pm Online

Critical Conversations - Manager

This session will help equip leaders who manage people to explore the art of dialogue to prepare yourself to manage and facilitate critical conversations with your staff. – with a focus on discussions pertaining to the new Flexible Work Arrangements (FWA) policy.

Time Management Friday, October 14, 2022 1:30 pm - 3:30 pm Online

Time Management

This program discusses practical, common sense techniques to use time wisely at work.  It provides paradigms to help set priorities, manage meetings, organize workspaces, and develop personal daily and weekly plans.  Employees learn to identify time wasters at work and to recognize time-use barriers.

Personal Effectiveness Wednesday, October 19, 2022 1:30 pm - 3:30 pm Online

Trust in the Workplace

Trust is key to the success of every organization. Organizations with low trust pay a high price. The costs take the form of low morale, low productivity, and low job satisfaction and often lead to a lack of creativity, innovation, and even more important, respect. This seminar will explore how trust is lost and how it can be regained so that your organization or group can work together more effectively, creatively, and with greater satisfaction and respect for each other. 

Change Management Wednesday, October 19, 2022 9:00 am - 11:00 am Online

Managing Change in an Ever-Changing Environment

Change is constant, and not always predictable. How we manage change and interpret the experience makes a difference in how we navigate our emotions and choices. Understanding how you view and interpret change can help you manage your interactions with your  colleagues and staff. Includes Assessment: Personal ADKAR Assessment (delivered during the session) Note: While not a requirement, we strongly encourage you to attend the, “What is Change Management” Session after attending this session.

Working at Penn State Thursday, October 20, 2022 3:00 pm - 4:00 pm Online

Flexible Work Arrangements (FWA) Information Session

These information sessions will be an open forum for discussion and questions related to the University's new flexible work policy for staff - HR107. Each one-hour session will be led by members of the Flexible Work Arrangements (FWA) implementation team. The first 15-20 minutes of the session, the facilitators will present an overview of the FWA program. The remaining 40-45 minutes of the hour will be used for interactive Q&A between participants and the implementation team facilitators. Planned discussion topics will include:

  • Review of FWA guidelines and decision tools,
  • Overview of the Workday approval process, and
  • A look at training and information resources to support FWA

Change Management Thursday, October 20, 2022 10:00 am - Noon Online

Managing Change for Managers

Managers have a unique and vital role when managing change. As a leader and a supervisor, managers are the implementers of change while also managing the people-side of change. Understanding the change process, individual reactions to change and what fuels resistance to change can help managers lead change and support their team.

Health & Well-being Thursday, October 20, 2022 10:15 am - 11:15 am Online

Mindfulness: An Experiential Workshop

Mindfulness can reduce stress and improve concentration, focus, health, efficiency and accuracy. When facing tough situations in everyday life, mindfulness can help us to sort through the mental clutter and clear our minds, allowing us to find a new perspective to tackle these challenges. In this webinar, we will review the key principles of mindfulness and guide participants through real-life exercises that demonstrate its impact on many different stressors, challenges and situations.

This program is sponsored directly by our Health Advocate partners, therefore, program completion will not appear in your LRN transcript

Working at Penn State Thursday, October 20, 2022 1:30 pm - 2:30 pm Online

Penn State Police: Who We Are and What We Do

Information on how to contact University Police and Public Safety and services and resources provided by University Park police. 

Communication Tuesday, October 25, 2022 9:30 am - 11:30 am Online

Critical Conversations -- Individual

This session will help prepare you to explore the art of dialogue and how you can better prepare yourself for critical conversations – with a focus on application for conversations regarding the new Flexible Work Arrangements (FWA) policy.

Diversity, Equity, Inclusion, & Belonging Wednesday, October 26, 2022 1:30 pm - 3:00 pm Online

Beyond Diversity: Creating a Culture of Belonging

We interact daily with individuals who have diverse traits and beliefs and are different from us in multiple ways. How we handle these interactions will determine our individual and collective experiences in both our workplaces and larger communities, and who feels included or left out. This program helps participants understand the various aspects of diversity and the many immediate actions each of us can take to create a culture of belonging in all our spheres of influence.

Participants will learn: 

  • The many aspects of diversity amongst individuals
  • Examples of inclusive and non-inclusive behavior
  • How to develop inclusion skills
  • How to use inclusion skills to create a culture of belonging

Change Management Wednesday, October 26, 2022 9:00 am - 11:00 am Online

What is Change Management?

The term “change management” might seem to be a buzz word but, in fact, it is a defined process that organizations use to manage the people aspects of change. Change management professionals often work in collaboration with a project manager to help ensure the change being implemented is more likely to be successful. Becoming aware of this process can provide you with context on a change project you are involved in. 

Important Note: While not a requirement, we strongly encourage you to attend the, “Managing Change in an Ever-Changing Environment” Session prior to attending this session.

Leadership & Management Friday, October 28, 2022 1:30 pm - 3:30 pm Online

The Art of Delegation

The course provides instruction on why delegation is important, what delegation is, and insight into a multi-step process for delegation.

PLEASE NOTE: There is PRE-PROGRAM WORK that needs to be completed as part of this course. You will receive the pre-work assignments a week or so before the course reminder email you will receive from the Learning Resource Network:
 - Read Case Studies (one page) --- will receive before reminder email
-  Complete Self Assessment (one page) --- will receive before reminder email

Communication Tuesday, November 1, 2022 1:30 pm - 3:00 pm Online

Professional Writing Essentials: Grammar

Who is this class for? Or is it “whom”? Build your writing skills with this grammar review that provides the basics on subjects such as misplaced modifiers, pronoun case, active and passive voice, and much more. This course is designed to equip employees with a firm foundation in the English language so that they can properly and effectively communicate. Learners will participate in discussions and exercises to sharpen their grammar skills. 

Communication Wednesday, November 2, 2022 9:00 am - 11:00 am Online

Effective Email Communication

To provide practical strategies that ensures efficient use of meeting time through amazing facilitation.  Have you ever sat in a meeting asking yourself, ‘why am I here’, or ‘this is such a waste of time—when will this end’? If you lead meetings, you certainly don’t what this said about your meeting leadership. Attend this interactive session to pick up some new tips and techniques to make the most productive use of everyone’s meeting time. 

Change Management Wednesday, November 2, 2022 1:30 pm - 3:30 pm Online

Managing Change in an Ever-Changing Environment

Change is constant, and not always predictable. How we manage change and interpret the experience makes a difference in how we navigate our emotions and choices. Understanding how you view and interpret change can help you manage your interactions with your  colleagues and staff. Includes Assessment: Personal ADKAR Assessment (delivered during the session) Note: While not a requirement, we strongly encourage you to attend the, “What is Change Management” Session after attending this session.

Meeting Skills Wednesday, November 2, 2022 9:00 am - 11:00 am Online

Effective Meeting Facilitation

To provide practical strategies that ensures efficient use of meeting time through amazing facilitation.  

Have you ever sat in a meeting asking yourself, ‘why am I here’, or ‘this is such a waste of time—when will this end’? If you lead meetings, you certainly don’t what this said about your meeting leadership. Attend this interactive session to pick up some new tips and techniques to make the most productive use of everyone’s meeting time. 

Working at Penn State Thursday, November 3, 2022 8:30 am - 10:00 am Online

Purchasing Card Policy and Procedure Training

Approvers are an integral and essential part of the Purchasing Card process. Approvers are the direct link to the cardholders for each department and Financial Officer. Approvers are the ones ensuring financial integrity to the posting of all monetary transactions. This training / refresher program would provide consistent, accurate, up-to-date information that will be a resource not only for approvers, but also for cardholders and anyone new in a financial role looking to understand this part of the purchasing process.
Who Should Attend: Highly recommended for all new Purchasing Card approvers, seasoned approvers, cardholders, and anyone new to a financial role (Financial Officer, Assistant Financial Officer, or Financial Coordinator) at all campus locations.

Diversity, Equity, Inclusion, & Belonging Thursday, November 3, 2022 11:00 am - Noon Online

HEALTH ADVOCATE: Working Well with Different Personality Styles

Whether working onsite or remotely, we will undoubtedly encounter a variety of personalities in the workplace.
When someone has a different communication style or personality type, it can create conflict, affecting your job and productivity. Finding ways to meet the other person and situation where they are, and adjusting as needed, is an invaluable skill to help reduce conflict in the workplace. This webinar explores effective techniques to bridge personality differences and find common ground to enhance communication and productivity.

Personal Effectiveness Thursday, November 3, 2022 1:30 pm - 3:00 pm Online

TIAA: Tomorrow in Focus: Saving for your ideal retirement

No matter how old or young you are, or where you are in your career, your retirement begins when you start saving for it. Join us for an interactive exploration of retirement saving and learn how to help create an effective plan to help maximize your retirement potential.

Diversity, Equity, Inclusion, & Belonging Tuesday, November 8, 2022 9:30 am - 11:00 am Online

Military Cultural Competency – Be a Veteran Ally

Do you know a military service member or veteran?  Have you ever worked with one?  What are they like and what were their experiences while they served?  What challenges do they experience while serving or as they transition back to civilian life?  How are they different from you and I, if at all?  How do I engage and talk to them?  This session is an introductory session about the military and veteran community that lives in Pennsylvania, works alongside us, and are students at Penn State.  We will discuss why it is important to understand the military/veteran culture and how to close any gaps that exist between service members/veterans and civilians.  We will also learn about the military services and the military experience. We will discuss military/veteran stereotypes and myths as well as veteran experiences and challenges.   

Leadership & Management Wednesday, November 9, 2022 9:00 am - 11:00 am Online

Flexible Work Best Practices - Managers

This session highlights the key components of Flexible Work, outlines its positive aspects and discusses how to navigate some of its challenges. Upon completion of this course participants will be provided best practices for navigating employees with varying degrees of Flexible Work Arrangements.

Change Management Wednesday, November 9, 2022 Noon - 1:00 pm Online

Decision Biases: Improving the Quality of Our Everyday Decisions

If the pandemic has taught us anything, it's how vital it is to adapt. But why is change so hard? And how can we diagnose complacency and conquer our goals? As we begin to rebuild, we turn to award-winning behavioral scientist and Wharton professor KATY MILKMAN, who has devoted her career to understanding change. Milkman uses science, humor, and real-world stories from her groundbreaking book How to Change to show us how we can overcome our most difficult obstacles. The result is a science-based blueprint for adapting our behavior (and the behavior of those we lead, manage and coach) to the demands of the post-pandemic world.

Change Management Wednesday, November 9, 2022 1:30 pm - 3:30 pm Online

What is Change Management?

The term “change management” might seem to be a buzz word but, in fact, it is a defined process that organizations use to manage the people aspects of change. Change management professionals often work in collaboration with a project manager to help ensure the change being implemented is more likely to be successful. Becoming aware of this process can provide you with context on a change project you are involved in. Important Note: While not a requirement, we strongly encourage you to attend the, “Managing Change in an Ever-Changing Environment” Session prior to attending this session.

Career Thursday, November 10, 2022 9:00 am - Noon Online

Intermediate Strengths: Working with Strengths for the Individual

This intermediate workshop builds on the principles covered in the introductory workshop by going deeper into talents and strengths. We’ll discuss theme domains, themes in development, applying talents, theme dynamics, motivators and demotivators, partnerships, and problem-solving as a team. Attendees will write a theme testimonial to apply a talent to their current work. Emphasis is on utilizing talent themes to achieve workplace outcomes.
Optional Companion Book: Clifton Strengths Books LRN
Once in the Clifton Strengths Library – Choose: StrengthsFinder 2.0
***ASSESSMENT NOT INCLUDED***
PREREQUISITE  – In order to attend this program, participants will have already taken the CliftonStrengths/StrengthsFinder assessment and either have attended the Foundation/Strengths Discovery program or have a basic understanding of CliftonStrengths terminology and application.

Communication Thursday, November 10, 2022 1:30 pm - 3:30 pm Online

Enhancing Confidence & Clarity in Public Speaking

In this course participants will have opportunities to learn and practice presentation skills in a safe environment. This will include creating and practicing an elevator speech. The course is intended to help participants enhance their abilities to deliver presentations, speak with confidence and engage their audience.

Personal Effectiveness Wednesday, November 16, 2022 9:00 am - 10:30 am Online

Flexible Work Best Practices -- Individual

This is session is designed to help you understand all things with flexible work. Upon completion of this course, you will have a better understanding of the expectations of this type of work, how that translates to your role, and be equipped with tools for success.

Leadership & Management Wednesday, November 16, 2022 11:00 am - Noon Online

Introduction Into Inspirational Leadership

Inspirational Leadership is having the ability to inspire others to align their actions towards a common goal or vision, to get the job done, and to bring out their best qualities along the way. With inspiration you can connect with something meaningful and articulate a shared mission and/or values in a way that motivates people and offers a sense of purpose beyond day-to-day tasks. Inspirational leaders are agents of positive change, sometimes going against the grain of conventional norms or taking risks in their approach. These kinds of leaders ultimately leave the people they work with feeling inspired, motivated, and connected. So how does one develop this competency? What does it look like in different contexts?

Change Management Wednesday, November 16, 2022 1:30 pm - 3:30 pm Online

Managing Change for Managers

Managers have a unique and vital role when managing change. As a leader and a supervisor, managers are the implementers of change while also managing the people-side of change. Understanding the change process, individual reactions to change and what fuels resistance to change can help managers lead change and support their team.

Working at Penn State Thursday, November 17, 2022 3:00 pm - 4:00 pm Online

Flexible Work Arrangements (FWA) Information Session

These information sessions will be an open forum for discussion and questions related to the University's new flexible work policy for staff - HR107. Each one-hour session will be led by members of the Flexible Work Arrangements (FWA) implementation team. The first 15-20 minutes of the session, the facilitators will present an overview of the FWA program. The remaining 40-45 minutes of the hour will be used for interactive Q&A between participants and the implementation team facilitators. Planned discussion topics will include:

  • Review of FWA guidelines and decision tools,
  • Overview of the Workday approval process, and
  • A look at training and information resources to support FWA

Personal Effectiveness Tuesday, November 22, 2022 9:00 am - 11:30 am Online

Creating a Healthy and Inclusive Work Environment Begins with You

In this seminar, you will learn how to become the ultimate team player through managing adversity and contributing to creating a positive work environment.  When faced with adversity, you have the power and the choice to “feed the good wolf” inside you and do the right thing.  Bob will present seven “Good Wolf Behaviors” that empower work teams to build and maintain a healthy work environment.  You will also learn about three Emotional Intelligence strategies that will empower you to manage work-place adversity and contribute to a positive climate and team morale.

Working at Penn State Wednesday, November 23, 2022 11:00 am - Noon Online

Sexual Assault Awareness and Prevention

With a focus on prevention, this program reviews sexual assault as it relates to Pennsylvania laws, the importance of consent, and resources and support for victims. 

Communication Tuesday, December 6, 2022 9:00 am - 11:00 am Online

Critical Conversations - Manager

This session will help equip leaders who manage people to explore the art of dialogue to prepare yourself to manage and facilitate critical conversations with your staff. – with a focus on discussions pertaining to the new Flexible Work Arrangements (FWA) policy.

Leadership & Management Tuesday, December 6, 2022 1:30 pm - 3:30 pm Online

Leading by Developing People

Are you responsible for developing others?
Developing people is an important key to effective leadership.  In this facilitated discussion, we will review the concepts introduced in the Leading by Developing People Skillsoft video training that you will complete before the session and discuss opportunities and challenges for you to put them into practice.

Personal Effectiveness Wednesday, December 7, 2022 9:30 am - 11:00 am Online

TIAA -- Money at Work 1: Foundations of Investing

The formula for successful investing?
You plus knowledge. It doesn’t matter how old you are, where you are in your career or how much you make. Reaching retirement goals requires the same things: spend less, save more. It’s really that simple. TIAA’s workshop leader will give you information to help you figure which investment vehicles are right for you. Discover what stocks, annuities, mutual funds and IRAs are so you can determine which ones best fit your needs. Learn about risk and finding your risk tolerance. See how the same savings principles work for short- or long-term goals

Health & Well-being Thursday, December 8, 2022 9:00 am - 10:00 am Online

HEALTH ADVOCATE: Creating a Positive Outlook

If positive energy is so important, why aren’t people more upbeat, especially at the workplace? This workshop provides strategies and tools to help participants live life in a more positive way, even when faced with negative people or situations. They will also explore the causes of negativity, learn how self-talk affects attitudes, and gain tips to become their most productive selves.

Working at Penn State Thursday, December 8, 2022 1:30 pm - 2:30 pm Online

Getting to Know the LRN : How to Access and Navigate OnDemand Trainings and Free Books

Learn how you can quickly navigate through the over 17,000+ FREE, online courses available to faculty and staff. These courses allow you to learn at your convenience by using the Learning Resource Network (LRN) to browse, launch and learn. Plus learn how to take advantage of the over 95,000 free, online book titles that are available to you as a Penn State employee.  

Working at Penn State Thursday, December 8, 2022 3:00 pm - 4:30 pm Online

Getting to Know the LRN for Managers

Learn how you can quickly navigate through the over 17,000+ FREE, online courses available to all full and part time employees. These courses allow you to learn at your convenience by using the Learning Resource Network (LRN) to browse, launch and learn. Plus learn how to take advantage of the over 95,000 free, online book titles that are available to you as a Penn State employee. As a manager, you will learn how to run reports, view dashboards, and help manage your employee’s development.

Communication Tuesday, December 13, 2022 9:00 am - 10:30 am Online

Professional Writing Essentials: Punctuation

Words are only part of writing. Punctuation keeps your writing easy to understand and expressive! This course reviews the basics of punctuation and how to properly use it. Individuals will gain confidence as they learn the building blocks to create properly punctuated, effective communication. Learners will participate in discussions and exercises to build their punctuation comprehension.  

Working at Penn State Tuesday, December 13, 2022 11:00 am - Noon Online

Run Hide Fight: Active Attacker Response Program

Guidance on how to respond to an Active Attacker situation for Faculty, Students and Staff can be obtained through the Run Hide Fight: Surviving an Active Attacker Program, presented by the University Police. The Run Hide Fight: Surviving an Active Attacker Program provides information on the steps you can take to mitigate the actions of an Active Attacker.

Diversity, Equity, Inclusion, & Belonging Tuesday, December 13, 2022 1:30 pm - 3:00 pm Online

Interfaith Education: Interpersonal Understanding

We live in a world with an incredible diversity of beliefs and belief communities. This diversity is often not discussed or engaged with when we talk about inclusion. There are a lot of needs and considerations that come with working with such a large diversity of beliefs and belief communities. It is very helpful to understand the fundamentals of religious, spiritual, and secular inclusion to better serve the people you work with and provide services for. This program helps prepare participants to engage with that diversity in an inclusive and positive way. 

Participants will learn: 

  • The basics of what constitutes religious, spiritual, and secular difference. 
  • The fundamentals of how to engage with religious, spiritual, and secular diversity.  
  • How to think about needs and accommodations that allow inclusion of religious, spiritual, and secular diversity.  
  • How to put inclusion skills into action around religious, spiritual, and secular diversity.   

Change Management Wednesday, December 14, 2022 10:00 am - Noon Online

Managing Change for Managers

Managers have a unique and vital role when managing change. As a leader and a supervisor, managers are the implementers of change while also managing the people-side of change. Understanding the change process, individual reactions to change and what fuels resistance to change can help managers lead change and support their team.

Communication Wednesday, December 14, 2022 1:30 pm - 3:30 pm Online

Critical Conversations -- Individual

This session will help prepare you to explore the art of dialogue and how you can better prepare yourself for critical conversations – with a focus on application for conversations regarding the new Flexible Work Arrangements (FWA) policy.

Accountability Thursday, December 15, 2022 9:00 am - 11:00 am Online

Crucial Accountability

Accountability is a critical performance criterion for the workplace.  Accountability exists at all levels of an organization/team.  The accountability term is frequently used when tasks and team objectives are not being met, but more frequently than not, it was not defined up front what ‘it is’ to the accountable individuals and teams.  Supervisors in particular are responsible for ensuring that accountability exists within the team but frequently ‘defer’ and do not confront the lack of accountability.  At the same time individuals within an organization/team need to understand their individual accountability and holding their peers accountable.  All need to understand what the elements are for achieving it and how to coach/counsel when it is not being met.  Much of the presentation will be based upon the book, ‘Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior’. 

Companion Book Located in the LRN: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior.