Instructor-led Programs

Instructor-led programs cover a wide range of business skill topics. All programs are conducted online with new programs available each semester.

Browse the calendar of events below or use the search bar to locate a program that interests you.

Can't find what you're looking for? Submit an inquiry and select “Talent Management/Workplace Learning” from the "I have a question about" drop down menu. Additionally, the Talent Management team values your feedback and encourages you to let us know what topics you're looking for by taking our brief two-question survey.

 

Scheduled Programs
Subject Date Time Location Event Details
Wednesday, October 27 , 2021 9:00 am - 11:30 am Online

The Importance of Adaptability and Flexibility

The purpose of this training is to provide a knowledge base as to the role in which qualities such as adaptability and flexibility play in professional and personal success.    
We will discover ideas and discuss strategies to help you become more adaptable.  We will build upon current skills to aid in adapting to both personal and professional change.  We will uncover coping mechanisms and learn how to take risks.  Lastly, we will develop an action plan to apply to a current situations.

Friday, October 29 , 2021 1:30 pm - 3:30 pm Online

Time Management

This program discusses practical, common sense techniques to use time wisely at work.  It provides paradigms to help set priorities, manage meetings, organize workspaces, and develop personal daily and weekly plans.  Employees learn to identify time wasters at work and to recognize time-use barriers.

Tuesday, November 2 , 2021 10:30 am - Noon Online

Effective Email Communication

This session will explore how to communicate with others via email and messaging apps. Learn how to craft strong emails that get to the point professionally and quickly. The session will also briefly examine messaging apps, such as Microsoft Teams, to uncover the best practices for these modes of communication.

Tuesday, November 2 , 2021 1:30 pm - 4:00 pm Online

Providing Exceptional Customer Service in a Hybrid Workplace

Life as we know it is very different; we are living and serving our internal and external customers in ways we could not have even imagined even one year ago. But are we achieving success or are we finding excuses to explain why customer service is falling behind? This program will examine the following topics:
-Understand that your home is now your workplace, and determining what changes need to be put into place to ensure professional service is offered.
-Review some tips and techniques of how to manage phone, email and virtual meetings that will present a professional presence.
-Create customer service habits to ensure that your Penn State’s customer service standards are the ‘best of’ rather than the ‘worst of’ service interactions. 
-Realize how to engage in empathetic listening techniques to really understand and show customer advocacy and compassion during these challenging times.
-Develop a plan of action to determine how to be a customer service hero; how can you make a difference?

Wednesday, November 3 , 2021 11:00 am - Noon Online

Grow Where You are Planted: Making the Best of Situations

There may be times when we wish things were different at work and/or in our home life. Sometimes it’s time for a change, and other times it isn’t. How do we know when to accept things as they are, or when a change in perspective is needed? Do your employees want to be promoted faster, or are they restless? This seminar explores the typical flow of human reactions and responses, and suggests practical tips for enjoying whatever stage participants are experiencing. Proven strategies such as gaining clarity, brainstorming creatively, re-framing and parallel paths are some of the useful tools participants will learn about.

Thursday, November 4 , 2021 9:00 am - 10:30 am Online

Inside Money: Managing Income and Debt

It’s your budget—take control.
Everyone talks about a budget, but how many of us actually make one? Most people have some debt, but how many understand its effects on their lives and their futures? Let us show you the real impact of budgeting and debt—and how to help make your money work.
TIAA’s workshop leader will explain the big picture of budgeting:
 
-Learn the importance of cash flow—and how to use it
-Change how you look at saving and spending
-Understanding debt and how to manage it

Thursday, November 4 , 2021 11:00 am - Noon Online

General Safety Program - UPPS Scamming and Phishing Safety Training

Presentation on the numerous scams and frauds committed in person and online.
-Scams/fraudulent activity to be aware of
-How to protect yourself and others from scammers
-Police resources and contact information

Thursday, November 4 , 2021 2:00 pm - 3:00 pm Online

Getting to Know the LRN : How to Access and Navigate OnDemand Trainings and Free Books

Learn how you can quickly navigate through the over 17,000+ FREE, online courses available to faculty and staff. These courses allow you to learn at your convenience by using the Learning Resource Network (LRN) to browse, launch and learn. Plus learn how to take advantage of the over 95,000 free, online book titles that are available to you as a Penn State employee. 

Tuesday, November 9 , 2021 1:30 pm - 3:00 pm Online

Purchasing Card Policy and Procedure Training

Approvers are an integral and essential part of the Purchasing Card process. Approvers are the direct link to the cardholders for each department and Financial Officer.  Approvers are the ones ensuring financial integrity to the posting of all monetary transactions.

This training / refresher program would provide consistent, accurate, up-to-date information that will be a resource not only for approvers, but also for cardholders and anyone new in a financial role looking to understand this part of the purchasing process.

Highly recommended for all new Purchasing Card approvers, seasoned approvers, cardholders, and anyone new to a financial role (Financial Officer, Assistant Financial Officer, or Financial Coordinator) at all campus locations.

Wednesday, November 10 , 2021 10:00 am - Noon Online

Using Emotional Intelligence to Improve Work Relationships

Join us for this workshop to review competency skills, which include influence, conflict management, teamwork, and the ability to inspire others, making it possible to build and maintain healthy work relationships.

Wednesday, November 10 , 2021 2:00 pm - 4:00 pm Online

Navigating Change

Change is the one constant we can count on and the pace of change over the past year has accelerated like never before.  This webinar is designed to help individuals explore change, it’s impacts as well as provide strategies for navigating a rapidly changing environment.

Thursday, November 11 , 2021 1:00 pm - 2:00 pm Online

Green Paws Program: Create a Sustainable Office One Step at a Time

Join over 2,300 Penn State employees at 23 campuses who are creating sustainable offices, one step at a time. The Green Paws Program provides employees with small steps, organized into three levels, to grow their knowledge and application of sustainability to the office and personal lives. Working with co-workers to accomplish each level provides an opportunity to create community and to learn how to communicate and motivate sustainability behaviors. If your unit has sustainability literacy as a goal of its strategic plan, the Green Paws Program is an easy and fun way to fulfill that objective. This orientation will introduce you to the structure of the Green Paws Program, its importance and benefits, and how to motive your co-workers to engage with the program and stay motivated. It is recommended that participants take the Introduction to Sustainability at Penn State Training (SUS-002) prior to this class.  

Thursday, November 11 , 2021 Noon - 1:00 pm Online

Green Teams: Engaging the Penn State Community in Sustainability

Join Penn State’s network of over 57 Green Teams that are contributing to positive changes in their workplace and personal lives. This network is developing an understanding of sustainability, gaining communication and leadership skills, and putting these talents into action, supporting the University's sustainability goals. Join this training to learn more about Green Teams, their activities, steps to forming a team in your building or department, available supportive resources, and how Green Teams are connected to the other sustainability organizations at Penn State. It is recommended that participants take the Introduction to Sustainability Training (SUS-002) prior to this class. The Zoom link for the orientation will be sent out a few days prior to the training.  

Thursday, November 11 , 2021 1:30 pm - 3:00 pm Online

Supporting the Well-Being of Veterans Through an Intersectional Lens

Experiences individuals have before joining, during service, and after becoming veterans intersect in complicated ways to influence their life trajectories. Research and policy recommendations related to veterans often treat this population of over 18 million diverse individuals as a monolith. Needs assessments tend to be general to the veteran population or with a functional focus such as student veterans, unemployment, or medical needs. This presentation disaggregates the overall veteran population to explore “well-being” and considers how veteran experiences are advantageous to the preparation and support of current military families.

Tuesday, November 16 , 2021 9:00 am - 11:00 am Online

Managing Conflict

This interactive session is designed for you to focus on ways to manage conflict more effectively.

Wednesday, November 17 , 2021 1:00 pm - 2:00 pm Online

Employee Assistance Program: Learn how to explore and utilize its vast employee resources

In this session, learn how to navigate the Health Advocate website and find out about the free, personal assistance available to you and your family about personal, family, financial, and work issues to help you achieve a healthy work/life balance. 

Intended Audience: Benefits Eligible Penn State faculty and staff wishing to learn more about the Health Advocate Program benefit. 

Wednesday, November 17 , 2021 11:00 am - Noon Online

Introduction into Inspirational Leadership

Inspirational Leadership is having the ability to inspire others to align their actions towards a common goal or vision, to get the job done, and to bring out their best qualities along the way. With inspiration you can connect with something meaningful and articulate a shared mission and/or values in a way that motivates people and offers a sense of purpose beyond day-to-day tasks. Inspirational leaders are agents of positive change, sometimes going against the grain of conventional norms or taking risks in their approach. These kinds of leaders ultimately leave the people they work with feeling inspired, motivated, and connected. So how does one develop this competency? What does it look like in different contexts?

Thursday, November 18 , 2021 1:30 pm - 3:30 pm Online

Coaching Conversations for Supervisors

Coaching conversations will provide supervisors the basic skills necessary to have effective coaching conversations.

Thursday, November 18 , 2021 1:00 pm - 2:00 pm Online

Introduction to Sustainability

This orientation will introduce you to the concept of sustainability and how it relates to Penn State’s mission, strategic plan, and your role as an employee. All segments of the university, from academics, research, operations, outreach and student affairs, are involved in this endeavor. We will offer many examples so that you leave the one-hour session understanding ways to support the University’s mission to “ensure a sustainable future” and resources available for those efforts. 

Wednesday, November 24 , 2021 10:30 am - Noon Online

Overview of Penn State Policies

This is a proactive program highlighting the positive aspects of Penn State policies, guidelines, and practices. Discover the ways in which Penn State policies impact your work life.

Wednesday, November 24 , 2021 1:30 pm - 3:30 pm Online

Records Management at Penn State: Getting Your Files Organized the Easy Way

Are you unsure of which department records to keep, and for how long? Are hard drives and shared network drives filled with files created years ago? Have you been tasked with managing documents for your department but feel uncertain where to begin? This course will provide an overview of Penn State’s Office of Records Management, beginning with Policy AD35 which specifies how University Records are defined, filed, utilized, securely destroyed, and archived. This course will provide training on how to follow retention schedules for your department’s records, to ensure that active records are appropriately managed and that inactive records are properly disposed of. Useful information will also be provided on the Inactive Records Center, a secure storage solution for University Records which provides transfer, retrieval, and destruction services. Finally, this program offers tips and solutions for organizing records while working remotely, so that overall management of your department’s records is efficient and easy.

Tuesday, November 30 , 2021 2:00 pm - 4:00 pm Online

The Art of Persuasion: Doing it Your Way

In this interactive training seminar, participants will learn about various strategies and techniques to help them persuade others on important issues and ideas.   Certain Emotional Intelligence techniques will be presented that are important to utilize when trying to persuade coworkers on an issue or idea.  Participants will also learn about the art of “Winning Others Over” or “WOO” – including the importance of surveying the situation, confronting potential barriers, securing commitments, and generating your pitch.  Participants will have a chance to practice their persuasion skills while engaging in a mock debate.  Finally, participants will uncover their own Persuasion Style through completing a persuasion-style assessment. 

Wednesday, December 1 , 2021 1:30 pm - 3:30 pm Online

Bias Like Me: Challenging Ourselves in Crucial Moments (DIV-022)

This session introduces participants to insights about how our minds operate and help to understand the origins of explicit bias and implicit associations. Participants will uncover some of their own biases and learn strategies for confronting them. Moreover, participants will consider the insidious effects of biases on access to education and academic persistence, as well as career trajectory and attainment. The training is divided into short lessons containing reflective exercises, open and honest discussions, discovery, and devising IIPs – Individualized (Bias) Interruption Plans.

Wednesday, December 1 , 2021 11:00 am - Noon Online

Introduction to Empathy for Leaders

Empathy is the basis of social awareness and relationship management. It is the ability to sense the emotions and understand the perspective of others. In leadership, empathy is the ability to relate to different types of people, listen attentively, and communicate effectively.

Thursday, December 2 , 2021 10:30 am - Noon Online

Getting a Head Start: A step-by-step overview of the Penn State TIAA Retirement Plan

A guide to the ins and outs of the plans offered at Penn State, the advantages of a retirement plan, creating a retirement strategy and how to update your account with TIAA.

Thursday, December 2 , 2021 1:30 pm - 2:30 pm Online

Mindfulness: An Experiential Workshop

Mindfulness can improve concentration, focus, health, efficiency, accuracy and reduce stress. Participants will receive an overview of Mindfulness and why it is a popular topic as our society grapples with the exhaustion of multi-tasking. The facilitator will guide participants through several experiential exercises. 

Tuesday, December 7 , 2021 1:30 pm - 2:30 pm Online

Run Hide Fight: Active Attacker Response Program

Guidance on how to respond to an Active Attacker situation for Faculty, Students and Staff can be obtained through the Run Hide Fight: Surviving an Active Attacker Program, presented by the University Police. The Run Hide Fight: Surviving an Active Attacker Program provides information on the steps you can take to mitigate the actions of an Active Attacker.

Wednesday, December 8 , 2021 10:00 am - Noon Online

Effective Meeting Facilitation

To provide practical strategies that ensures efficient use of meeting time through amazing facilitation.  

Have you ever sat in a meeting asking yourself, ‘why am I here’, or ‘this is such a waste of time—when will this end’? If you lead meetings, you certainly don’t what this said about your meeting leadership. Attend this interactive session to pick up some new tips and techniques to make the most productive use of everyone’s meeting time. 

Wednesday, December 8 , 2021 1:30 pm - 4:30 pm Online

Employee Engagement Strategies to Build an Effective Team

When you’re engaged at work, you’re dedicated, emotionally connected, and willing to give your best, discretionary effort. The problem is, most of today’s workforce is not engaged. In this workshop, discover today’s workplace trends, basic principles of engagement, and drivers of engagement. Start building an engagement-friendly workplace where everybody wins—customers, employees, and the organization. Emphasis is on improving workplace engagement. 

Companion Book: First, Break All the Rules

*Reading the companion book is not required, but suggested to help increase your learning.

Thursday, December 9 , 2021 1:30 pm - 3:30 pm Online

Enhancing Confidence & Clarity in Giving Presentations

In this course participants will have opportunities to learn and practice presentation skills in a safe environment. This will include creating and practicing an elevator speech. The course is intended to help participants enhance their abilities to deliver presentations, speak with confidence and engage their audience.

Tuesday, December 14 , 2021 9:00 am - 11:00 am Online

Crucial Accountability

Accountability is a critical performance criterion for the workplace.  Accountability exists at all levels of an organization/team.  The accountability term is frequently used when tasks and team objectives are not being met, but more frequently than not, it was not defined up front what ‘it is’ to the accountable individuals and teams.  Supervisors in particular are responsible for ensuring that accountability exists within the team but frequently ‘defer’ and do not confront the lack of accountability.  At the same time individuals within an organization/team need to understand their individual accountability and holding their peers accountable.  All need to understand what the elements are for achieving it and how to coach/counsel when it is not being met.  Much of the presentation will be based upon the book, ‘Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior’.  


Companion Book Located in the LRN: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Wednesday, December 15 , 2021 1:30 pm - 3:30 pm Online

Cultivating Your Cultural Intelligence

Culture can be defined as “deeply rooted patterns of values, customs, attitudes and beliefs that distinguish one group from another.” Culture subconsciously guides our behavior and thoughts, and often influences our sense of belonging, motivation, and effectiveness at work. Developing an understanding and awareness of different cultures can help managers and employees from different backgrounds interact more effectively. This session focuses on how individuals can cultivate their cultural intelligence and work well across cultures.

Thursday, January 6 , 2022 9:00 am - 10:00 am Online

Introduction to Sustainability

This orientation will introduce you to the concept of sustainability and how it relates to Penn State’s mission, strategic plan, and your role as an employee. All segments of the university, from academics, research, operations, outreach and student affairs, are involved in this endeavor. We will offer many examples so that you leave the one-hour session understanding ways to support the University’s mission to “ensure a sustainable future” and resources available for those efforts.

Tuesday, January 11 , 2022 1:00 pm - 2:00 pm Online

Green Teams: Engaging the Penn State Community in Sustainability

Join Penn State’s network of over 57 Green Teams that are contributing to positive changes in their workplace and personal lives. This network is developing an understanding of sustainability, gaining communication and leadership skills, and putting these talents into action, supporting the University's sustainability goals. Join this training to learn more about Green Teams, their activities, steps to forming a team in your building or department, available supportive resources, and how Green Teams are connected to the other sustainability organizations at Penn State. It is recommended that participants take the Introduction to Sustainability Training (SUS-002) prior to this class. The Zoom link for the orientation will be sent out a few days prior to the training.