Instructor-led Programs

Instructor-led programs cover a wide range of business skill topics. All programs are conducted online with new programs available each semester.

Browse the calendar of events below or use the search bar to locate a program that interests you.

Can't find what you're looking for? Submit an inquiry and select “Talent Management/Workplace Learning” from the "I have a question about" drop down menu. Additionally, the Talent Management team values your feedback and encourages you to let us know what topics you're looking for by taking our brief two-question survey.

 

Scheduled Programs
Subject Date Time Location Event Details
Health & Well-being Thursday, January 27 , 2022 1:30 pm - 2:30 pm Online

Success Strategies for Hybrid Workers

For many, having a split schedule of working from home and going to the worksite is a new experience. This webinar provides practical strategies for maintaining productivity, staying connected, collaborating effectively and preventing burnout. Other topics include communicating effectively with leaders and peers, focusing on self-care, organizational strategies to maximize the demands of a hybrid schedule, and finding a healthy work/life balance.  

Working at Penn State Tuesday, February 1 , 2022 2:00 pm - 3:00 pm Online

Empowerment Self Defense

Focuses on full range of gender-based violence, from everyday to life- threatening, provides options that empower people to make choices that are best for them, includes prevention strategies as well as reactive ones. This program is offered free to students and employees.  

Personal Effectiveness Wednesday, February 2 , 2022 8:30 am - 10:00 am Online

TIAA - Gaining Insight: Navigating Debt Consolidation & Understanding The Mortgage Process

Let us explain how to manage debt more effectively and how debt consolidation works. We will also demystify obtaining a mortgage with an overview of each step, plus how to find the right loan from a credible lender.

Leadership & Management Wednesday, February 2 , 2022 11:00 am - Noon Online

Introduction Into Inspirational Leadership

Inspirational Leadership is having the ability to inspire others to align their actions towards a common goal or vision, to get the job done, and to bring out their best qualities along the way. With inspiration you can connect with something meaningful and articulate a shared mission and/or values in a way that motivates people and offers a sense of purpose beyond day-to-day tasks. Inspirational leaders are agents of positive change, sometimes going against the grain of conventional norms or taking risks in their approach. These kinds of leaders ultimately leave the people they work with feeling inspired, motivated, and connected. So how does one develop this competency? What does it look like in different contexts?

Working at Penn State Thursday, February 3 , 2022 1:30 pm - 3:00 pm Online

Purchasing Card Policy and Procedure Training

Approvers are an integral and essential part of the Purchasing Card process. Approvers are the direct link to the cardholders for each department and Financial Officer.  Approvers are the ones ensuring financial integrity to the posting of all monetary transactions.

This training / refresher program would provide consistent, accurate, up-to-date information that will be a resource not only for approvers, but also for cardholders and anyone new in a financial role looking to understand this part of the purchasing process.

Who Should Attend?
Highly recommended for all new Purchasing Card approvers, seasoned approvers, cardholders, and anyone new to a financial role (Financial Officer, Assistant Financial Officer, or Financial Coordinator) at all campus locations.

Working at Penn State Tuesday, February 8 , 2022 1:30 pm - 2:30 pm Online

Getting to Know the LRN : How to Access and Navigate OnDemand Trainings and Free Books

Learn how you can quickly navigate through the over 17,000+ FREE, online courses available to faculty and staff. These courses allow you to learn at your convenience by using the Learning Resource Network (LRN) to browse, launch and learn. Plus learn how to take advantage of the over 95,000 free, online book titles that are available to you as a Penn State employee.

Diversity, Inclusion, & Equity Tuesday, February 8 , 2022 9:00 am - Noon Online

The Subtle Art of Leading A Diverse Team: What Every Senior Leader Should Know

This program speaks to supervisors, managers, directors, and administrators who have more direct contact with frontline staff. It is designed to address the subtleties in communication that can create safe or unsafe feelings among staff. Participants will consider approaches to staying in dialogue when emotions are high. We will view examples of techniques from key thought leaders of our time. 

Health & Well-being Wednesday, February 9 , 2022 9:00 am - 10:00 am Online

Depression, Anxiety and Burnout: Moving Toward Hope and Health

After more than a year of coping with ongoing challenges in a pandemic environment, it is understandable that feelings of depression, anxiety and burnout have intensified. Those experiencing these conditions are far from alone, but recognizing when we need extra support for our emotional and mental well-being is critical. Join us for this discussion during National Depression Awareness Month to understand how to identify and cope with these challenges and how to seek help when needed.

Project Management Friday, February 11 , 2022 10:00 am - Noon Online

Project Management (4-Part Series)

***Please note that this is a four-part program and that participation is expected in all four parts of the program to receive credit for attending.***

Part I: Project Management - Overview
This session defines a project and examines the five main project management process groups.  Participants will learn about the PM Triple Constraint and how it applies to all projects. Begin working on small group in-class project. 
Part II: Project Management - Initiation and Planning
Participants will initiate the project with kick off and Charter sessions. This involves identifying stakeholders and requirements gathering. Planning will occur leveraging common PM tools to accomplish this while continuing to work on the small group in-class project.  
Part III:  Project Management - Execution with Monitoring and Controlling
Participants will venture into execution of the project learning the tools to assist in this process such as: The Communication Plan, Risk Management Plan, RACI Matrix and a few more tools to assist in the successful completion of the project. Work will continue the small group in-class project.  
Part IV: Project Management - Closing, Methodologies, and Soft Skills
Participants will focus on what is necessary to bring a successful project to a close.  Participants will again focus on communication but also the importance in leveraging soft skills to assist in the entirety of PM.  Work on the small group -in class project will be completed. 

Who Should Attend:
These sessions are designed for anyone new to project management.  Stakeholders, sponsors, first-time project managers, as well as team members will find value in this session

Program Schedule (*Please note varying days and times of schedule)
Part I: February 11, 2022, 10:00am-12:00pm
Part II: February 18, 2022, 10:00am-12:00pm
Part III: February 25, 2022, 10:00am-12:00pm
Part IV: March 4, 2022, 10:00am-12:00pm

Diversity, Inclusion, & Equity Tuesday, February 15 , 2022 1:30 pm - 3:30 pm Online

Becoming an Active Witness Who Hears, Sees, Feels, and Does

Everyone is a witness at some time in their lives. A witness observes unacceptable behavior and knows that the behavior is destructive and could become pervasive if gone unchecked. An active witness responds to unacceptable behavior in some form of involvement. Participants will consider a number of responses and appropriate strategies to active witnessing within their own “voice” and personality strengths.

Change Management Wednesday, February 16 , 2022 1:30 pm - 3:30 pm Online

Managing Change in an Ever-Changing Environment

Change is constant, and not always predictable. How we manage change and interpret the experience makes a difference in how we navigate our emotions and choices. Understanding how you view and interpret change can help you manage your interactions with your  colleagues and staff. 

Includes Assessment: Personal ADKAR Assessment (delivered during the session) 

Note: While not a requirement, we strongly encourage you to attend the, “What is Change Management” Session after attending this session.

Performance Management Wednesday, February 16 , 2022 11:00 am - Noon Online

Performance Management - Tips for Making the End-of-Year Review as Effective as Possible - Managers

Please join us via Zoom for a brief session to equip you with the skills necessary to ensure that you are ready to conduct an effective review conversation (including tips for how to finish the performance management cycle in Workday), and to help your employees plan for their continued growth and development.

https://psu.zoom.us/j/959495709 

Leadership & Management Thursday, February 17 , 2022 1:00 pm - 3:00 pm Online

Styles of Leadership

This facilitation will present the six styles of leadership, visionary, pace setting, command directive, participative, affiliative and leader as coach.  The application of each style of leadership within leadership team and individual situations will be explored and practiced.

Performance Management Thursday, February 17 , 2022 9:00 am - 10:00 am Online

Performance Management - How to Prepare for Your End-of-Year Review

Please join us via Zoom for a brief session to get you moving in the right direction to complete this year’s performance management process. Useful information will be provided to help you set the stage for participating in a successful review conversation with your manager (including tips for how to finish the performance management cycle in Workday) and to plan for your continued growth and development.

https://psu.zoom.us/j/945549645

Accountibilty Friday, February 18 , 2022 1:30 pm - 3:30 pm Online

Time Management

This program discusses practical, common sense techniques to use time wisely at work.  It provides paradigms to help set priorities, manage meetings, organize workspaces, and develop personal daily and weekly plans.  Employees learn to identify time wasters at work and to recognize time-use barriers.

Who Should Attend:
This session is for anyone who wants to learn basic techniques to manage their time.

Career Development Tuesday, February 22 , 2022 9:00 am - Noon Online

Foundation: Discovering Strengths for the Individual -- Using Clifton Strengths

This course will introduce participants to their natural areas of talent so they can grow their talents into strengths, use them to do their work, and offer maximum value to their teams, partnerships, and relationships. Each participant will complete Gallup’s CliftonStrengths (StrengthsFinder) assessment ahead of time and receive custom reports to understand their talents better.

Companion Book: Clifton Strengths Books in the Learning Resource Network 
Once in the Clifton Strengths library – choose: StrengthsFinder 2.0

*IMPORTANT NOTICE – Please check your calendar to be sure that you can attend the training and complete the assessment 3 weeks prior to the event. The fee for the assessment is included at no cost to you but must be paid for by Talent Management -- based on number of registrants – so we want to be sure that everyone that registers is fully committed to attending and completing the assessment when you receive the email request to do so. Thank you!

Conflict Management Tuesday, February 22 , 2022 1:30 pm - 3:30 pm Online

Managing Conflict

This interactive session is designed for you to focus on ways to manage conflict more effectively.

Diversity, Inclusion, & Equity Wednesday, February 23 , 2022 9:00 am - 10:00 am Online

Reconceptualizing the Teaching of Ethics in a Global Classroom

Varying demographics, backgrounds, and life experiences have a profound influence on what shapes someone’s view of right and wrong. Consequently, an ethical dilemma may form for the educator who is aware that the audience’s background, culture, and norms may not support the ethical decisions outlined in the required teaching manual. This presentation conceptualizes competency development as a means of teaching ethics in global classrooms. 

Personal Effectiveness Wednesday, February 23 , 2022 1:30 pm - 4:00 pm Online

Creating a Healthy and Inclusive Work Environment Begins with You

In this seminar, you will learn how to become the ultimate team player through managing adversity and contributing to creating a positive work environment.  When faced with adversity, you have the power and the choice to “feed the good wolf” inside you and do the right thing.  Bob will present seven “Good Wolf Behaviors” that empower work teams to build and maintain a healthy work environment.  You will also learn about three Emotional Intelligence strategies that will empower you to manage work-place adversity and contribute to a positive climate and team morale.

Performance Management Thursday, February 24 , 2022 2:00 pm - 3:00 pm Online

Performance Management - How to Prepare for Your End-of-Year Review

Please join us via Zoom for a brief session to get you moving in the right direction to complete this year’s performance management process. Useful information will be provided to help you set the stage for participating in a successful review conversation with your manager (including tips for how to finish the performance management cycle in Workday) and to plan for your continued growth and development.

https://psu.zoom.us/j/945549645

Performance Management Thursday, February 24 , 2022 3:30 pm - 4:30 pm Online

Performance Management - Tips for Making the End-of-Year Review as Effective as Possible - Managers

Please join us via Zoom for a brief session to equip you with the skills necessary to ensure that you are ready to conduct an effective review conversation (including tips for how to finish the performance management cycle in Workday), and to help your employees plan for their continued growth and development.

https://psu.zoom.us/j/959495709 

Communication Thursday, February 24 , 2022 9:00 am - 11:30 am Online

Improving Your Professional Writing Skills

This program is designed to teach employees how to improve their professional writing, including e-mail messages and letters, marketing copy (i.e. brochures), and more. Individuals will learn how to create accurate, clear, compelling content for any medium. Through hands-on, skill-building activities and interactive discussions, individuals will be confident that their message will be received. 

Who should attend: This course is designed for individuals who want to enhance their writing skills and learn how to create messages that will connect with their audiences. Continue your journey to becoming an expert writer who understands their audience, can craft a clear and meaningful message, and edit it to a perfect shine.  

Personal Effectiveness Monday, February 28 , 2022 9:30 am - Noon Online

Dealing Positively with Challenging People & Situations

To realize the importance of effective communication and how to respond positively with internal and external customers during challenging situations. 

Sometimes it seems like people are difficult on purpose, even when you try your best to help them. Some days it seems like all your ‘buttons have been pushed’. Attend this engaging seminar to help you recognize when you are going to ‘react’ rather than ‘respond’. 

Career Development Tuesday, March 1 , 2022 1:30 pm - 4:30 pm Online

Intermediate Strengths: Working with Strengths for the Individual

This intermediate workshop builds on the principles covered in the introductory workshop by going deeper into talents and strengths. We’ll discuss theme domains, themes in development, applying talents, theme dynamics, motivators and demotivators, partnerships, and problem-solving as a team. Attendees will write a theme testimonial to apply a talent to their current work. Emphasis is on utilizing talent themes to achieve workplace outcomes.

Optional Companion Book: Clifton Strengths Books LRN
Once in the Clifton Strengths Library – Choose: StrengthsFinder 2.0

***ASSESSMENT NOT INCLUDED***

PREREQUISITE  – In order to attend this program, participants will have already taken the CliftonStrengths/StrengthsFinder assessment and either have attended the Foundation/Strengths Discovery program or have a basic understanding of CliftonStrengths terminology and application.

Leadership & Management Wednesday, March 2 , 2022 11:00 am - Noon Online

Introduction to Empathy for Leaders

Empathy is the basis of social awareness and relationship management. It is the ability to sense the emotions and understand the perspective of others. In leadership, empathy is the ability to relate to different types of people, listen attentively, and communicate effectively.

Working at Penn State Wednesday, March 2 , 2022 9:00 am - 10:00 am Online

Getting to Know the LRN : How to Access and Navigate OnDemand Trainings and Free Books

Learn how you can quickly navigate through the over 17,000+ FREE, online courses available to faculty and staff. These courses allow you to learn at your convenience by using the Learning Resource Network (LRN) to browse, launch and learn. Plus learn how to take advantage of the over 95,000 free, online book titles that are available to you as a Penn State employee.  

Working at Penn State Wednesday, March 2 , 2022 2:00 pm - 3:00 pm Online

Virtual Meeting Safety: An Overview of Resources and Tools Available to Help Protect Your Virtual Meetings

An overview of resources and tools available to help protect your virtual meetings.

Performance Management Wednesday, March 2 , 2022 3:30 pm - 4:30 pm Online

Performance Management - How to Prepare for Your End-of-Year Review

Please join us via Zoom for a brief session to get you moving in the right direction to complete this year’s performance management process. Useful information will be provided to help you set the stage for participating in a successful review conversation with your manager (including tips for how to finish the performance management cycle in Workday) and to plan for your continued growth and development.

https://psu.zoom.us/j/945549645

Performance Management Thursday, March 3 , 2022 3:30 pm - 4:30 pm Online

Performance Management - Tips for Making the End-of-Year Review as Effective as Possible - Managers

Please join us via Zoom for a brief session to equip you with the skills necessary to ensure that you are ready to conduct an effective review conversation (including tips for how to finish the performance management cycle in Workday), and to help your employees plan for their continued growth and development.

https://psu.zoom.us/j/959495709 

Personal Effectiveness Thursday, March 3 , 2022 8:30 am - 10:00 am Online

TIAA - Inside Money: Managing Income and Debt

It’s your budget—take control.
Everyone talks about a budget, but how many of us actually make one? Most people have some debt, but how many understand its effects on their lives and their futures? Let us show you the real impact of budgeting and debt—and how to help make your money work.

TIAA’s workshop leader will explain the big picture of budgeting:
-Learn the importance of cash flow—and how to use it
-Change how you look at saving and spending
-Understanding debt and how to manage it

Personal Effectiveness Thursday, March 3 , 2022 2:00 pm - 3:00 pm Online

PNC Financial Wellness Workshop: Credit Scores and Reporting – Understanding and Improving Your Score

Our credit report is a snapshot of your financial habits and affects your ability to get credit cards, car loans, cell service, apartment rentals, home loans and even employment. In this workshop, you’ll learn the factors that determine your credit score and how to request, make sense of, and, if necessary, repair your credit report. We’ll also discuss how to improve your credit score and how to distinguish scams from legitimate vendors when looking for help with credit issues. 

Leadership & Management Friday, March 4 , 2022 1:30 pm - 3:30 pm Online

The Art of Delegation

The course provides instruction on why delegation is important, what delegation is, and insight into a multi-step process for delegation.

PLEASE NOTE: There is PRE-PROGRAM WORK that needs to be completed as part of this course. You will receive the pre-work assignments a week or so before the course reminder email you will receive from the Learning Resource Network:
 

Performance Management Monday, March 7 , 2022 3:00 pm - 4:00 pm Online

Performance Management - Tips for Making the End-of-Year Review as Effective as Possible - Managers

Please join us via Zoom for a brief session to equip you with the skills necessary to ensure that you are ready to conduct an effective review conversation (including tips for how to finish the performance management cycle in Workday), and to help your employees plan for their continued growth and development.

https://psu.zoom.us/j/959495709 

Diversity, Inclusion, & Equity Tuesday, March 8 , 2022 1:30 pm - 3:30 pm Online

Cultivating Your Cultural Intelligence

Culture can be defined as “deeply rooted patterns of values, customs, attitudes and beliefs that distinguish one group from another.” Culture subconsciously guides our behavior and thoughts, and often influences our sense of belonging, motivation, and effectiveness at work. Developing an understanding and awareness of different cultures can help managers and employees from different backgrounds interact more effectively. This session focuses on how individuals can cultivate their cultural intelligence and work well across cultures.

Please note, this program is an individual development program and not apart of Supervision Essentials.

Communication Tuesday, March 8 , 2022 9:00 am - 10:30 am Online

Effective Email Communication

This session will explore how to communicate with others via email and messaging apps. Learn how to craft strong emails that get to the point professionally and quickly. The session will also briefly examine messaging apps, such as Microsoft Teams, to uncover the best practices for these modes of communication.

Working at Penn State Wednesday, March 9 , 2022 9:00 am - 10:30 am Online

Purchasing Card Policy and Procedure Training

Approvers are an integral and essential part of the Purchasing Card process. Approvers are the direct link to the cardholders for each department and Financial Officer.  Approvers are the ones ensuring financial integrity to the posting of all monetary transactions.

This training / refresher program would provide consistent, accurate, up-to-date information that will be a resource not only for approvers, but also for cardholders and anyone new in a financial role looking to understand this part of the purchasing process.


Who Should Attend:
Highly recommended for all new Purchasing Card approvers, seasoned approvers, cardholders, and anyone new to a financial role (Financial Officer, Assistant Financial Officer, or Financial Coordinator) at all campus locations.

Change Management Wednesday, March 9 , 2022 1:30 pm - 3:30 pm Online

Managing Change in an Ever-Changing Environment

Change is constant, and not always predictable. How we manage change and interpret the experience makes a difference in how we navigate our emotions and choices. Understanding how you view and interpret change can help you manage your interactions with your  colleagues and staff. 

Includes Assessment: Personal ADKAR Assessment (delivered during the session) 

Note: While not a requirement, we strongly encourage you to attend the, “What is Change Management” Session after attending this session.

Communication Thursday, March 10 , 2022 9:00 am - 11:00 am Online

Take Your Skills to the Next Level with the Ability to Have Crucial Communication

Have you ever found yourself needing to address a problem at work with a co-worker or boss, or been in conversations with friends around politics or other controversial topics and just find you do not feel comfortable speaking up?  You worry about things devolving into arguments and getting heated, possibly severing relationships?  Don’t despair, you are not alone, the vast majority of people today feel this way and avoid having these critical conversations.  Lucky for you there are specific skills you can learn that will help you feel more confident and ready to dive into these types of conversations.  Based around the book Crucial Conversation: Tools for Talking When Stakes Are High, this training will explore the art of dialogue and how you can better prepare yourself and engage in tense conversations. 


Companion Book: Crucial Conversation: Tools for Talking When the Stakes Are High

Health & Well-being Tuesday, March 15 , 2022 1:30 pm - 2:30 pm Online

Improving Overall Well-Being: The Mind-Body Connection

There is growing evidence of the connection between our mental and physical health. How we think affects how we feel, which impacts behaviors like keeping our bodies active and moving. By becoming more conscious of how these pieces work together, we can take more effective steps to maintain and improve our overall well-being. Throughout this webinar participants will discover how to make choices to feel their best, even during times of stress. It will also discuss how exercise can improve mood, as well as creative ways to stay active despite one’s current challenges.

Performance Management Wednesday, March 16 , 2022 3:00 pm - 4:00 pm Online

Performance Management - Tips for Making the End-of-Year Review as Effective as Possible - Managers

Please join us via Zoom for a brief session to equip you with the skills necessary to ensure that you are ready to conduct an effective review conversation (including tips for how to finish the performance management cycle in Workday), and to help your employees plan for their continued growth and development.

https://psu.zoom.us/j/959495709 

Diversity, Inclusion, & Equity Wednesday, March 16 , 2022 9:30 am - Noon Online

The Subtle Art of Leading a Diverse Staff: What Every Middle-Manager Should Know

This program speaks to supervisors, managers, directors, and administrators who have more direct contact with frontline staff. It is designed to address the subtleties in communication that can create safe or unsafe feelings among staff. Participants will consider approaches to staying in dialogue when emotions are high. We will view examples of techniques from key thought leaders of our time. 

Health & Well-being Thursday, March 17 , 2022 1:30 pm - 2:30 pm Online

Health Advocate Program 101: Learn How to Explore and Utilize Its Vast Employee Resources

In this session, learn how to navigate the Health Advocate website and find out about the free, personal assistance available to you and your family about personal, family, financial, and work issues to help you achieve a healthy work/life balance. 

Intended Audience: Benefits Eligible Penn State faculty and staff wishing to learn more about the Health Advocate Program benefit. 

Performance Management Thursday, March 17 , 2022 9:00 am - 10:00 am Online

Performance Management - How to Prepare for Your End-of-Year Review


Please join us via Zoom for a brief session to get you moving in the right direction to complete this year’s performance management process. Useful information will be provided to help you set the stage for participating in a successful review conversation with your manager (including tips for how to finish the performance management cycle in Workday) and to plan for your continued growth and development.

https://psu.zoom.us/j/945549645

Performance Management Tuesday, March 22 , 2022 3:00 pm - 4:00 pm Online

Performance Management - How to Prepare for Your End-of-Year Review

Please join us via Zoom for a brief session to get you moving in the right direction to complete this year’s performance management process. Useful information will be provided to help you set the stage for participating in a successful review conversation with your manager (including tips for how to finish the performance management cycle in Workday) and to plan for your continued growth and development.

https://psu.zoom.us/j/945549645

Tuesday, March 22 , 2022 3:00 pm - 4:00 pm Online

Performance Management - Tips for Making the End-of-Year Review as Effective as Possible - Managers

Please join us via Zoom for a brief session to equip you with the skills necessary to ensure that you are ready to conduct an effective review conversation (including tips for how to finish the performance management cycle in Workday), and to help your employees plan for their continued growth and development.

https://psu.zoom.us/j/959495709 

Communication Tuesday, March 22 , 2022 9:00 am - 11:00 am Online

Negotiation Skills for Daily Work and Personal Life

Negotiation is a skill we all use every day. In two, two-hour sessions, learn the key strategies and rules of negotiating. Then delve into the intangibles of competing, problem solving, and resolving conflict situations. Examine how leverage works. Explore principles and tactics of persuasion – time-tested ways to get people to do things they might otherwise not do. Learning these principles will help you in your daily interactions both in the workplace and in your personal life. 

*Please Note that this is a two-part program, and that participation is expected at both sessions to receive credit for attending. The program dates are as follows: March 22, 2022 from 9 a.m. - 11 a.m. and March 24, 2022 from 9 a.m. - 11 a.m.*

*Additional Note: This training includes the Thomas-Kilmann Conflict Mode Instrument Assessment. The fee for the assessment is included at no cost to you but must be paid for by Talent Management -- based on number of registrants – so be sure to check and mark your calendar before fully committing to attending. You’ll receive a separate email about 2 weeks prior to the training, requesting you to complete the assessment. 

Change Management Wednesday, March 23 , 2022 9:00 am - 11:30 am Online

The Importance of Adaptability and Flexibility

The purpose of this training is to provide a knowledge base as to the role in which qualities such as adaptability and flexibility play in professional and personal success.    

We will discover ideas and discuss strategies to help you become more adaptable. We will build upon current skills to aid in adapting to both personal and professional change.  We will uncover coping mechanisms and learn how to take risks. Lastly, we will develop an action plan to apply to a current situations.

Diversity, Inclusion, & Equity Wednesday, March 23 , 2022 1:30 pm - 3:30 pm Online

How Sexual and Gender-based Creates a Hostile Work Environment

This session provides basic guidelines for understanding and preventing sexual and gender-based harassment in the workplace. Information regarding the legal basis for sexual harassment as well as Penn State’s policies and procedures regarding sexual and gender-based harassment and other related behaviors that are offensive but might not be a policy violation. Case studies are referenced throughout the session for participants to discuss and assess what qualifies as severe or pervasive inappropriate behavior, particularly at Penn State. 

Change Management Tuesday, April 5 , 2022 9:30 am - 11:30 am Online

What is Change Management?

The term “change management” might seem to be a buzz word but, in fact, it is a defined process that organizations use to manage the people aspects of change. Change management professionals often work in collaboration with a project manager to help ensure the change being implemented is more likely to be successful. Becoming aware of this process can provide you with context on a change project you are involved in. 

Includes Assessment: Personal ADKAR Assessment (delivered during the session) 

Important Note: While not a requirement, we strongly encourage you to attend the, “Managing Change in an Ever-Changing Environment” Session prior to attending this session.

Personal Effectiveness Tuesday, April 5 , 2022 1:30 pm - 3:00 pm Online

TIAA: Getting a Head Start: A Step-By-Step Overview of the Penn State TIAA Retirement Plan

A guide to the ins and outs of the plans offered at Penn State, the advantages of a retirement plan, creating a retirement strategy and how to update your account with TIAA.

Customer Service Wednesday, April 6 , 2022 1:30 pm - 4:00 pm Online

Providing Exceptional Customer Service in a Hybrid Workplace

Life as we know it is very different; we are living and serving our internal and external customers in ways we could not have even imagined even one year ago. But are we achieving success or are we finding excuses to explain why customer service is falling behind? This program will examine the following topics:

-Understand that your home is now your workplace, and determining what changes need to be put into place to ensure professional service is offered.
-Review some tips and techniques of how to manage phone, email and virtual meetings that will present a professional presence.
-Create customer service habits to ensure that your Penn State’s customer service standards are the ‘best of’ rather than the ‘worst of’ service interactions. 
-Realize how to engage in empathetic listening techniques to really understand and show customer advocacy and compassion during these challenging times.
-Develop a plan of action to determine how to be a customer service hero; how can you make a difference?

Diversity, Inclusion, & Equity Wednesday, April 6 , 2022 10:00 am - Noon Online

Becoming an Active Witness Who Hears, Sees, Feels, and Does

Everyone is a witness at some time in their lives. A witness observes unacceptable behavior and knows that the behavior is destructive and could become pervasive if gone unchecked. An active witness responds to unacceptable behavior in some form of involvement. Participants will consider a number of responses and appropriate strategies to active witnessing within their own “voice” and personality strengths.

Working at Penn State Thursday, April 7 , 2022 9:00 am - 10:30 am Online

Purchasing Card Policy and Procedure Training

Approvers are an integral and essential part of the Purchasing Card process. Approvers are the direct link to the cardholders for each department and Financial Officer.  Approvers are the ones ensuring financial integrity to the posting of all monetary transactions.

This training / refresher program would provide consistent, accurate, up-to-date information that will be a resource not only for approvers, but also for cardholders and anyone new in a financial role looking to understand this part of the purchasing process.

Who Should Attend?
Highly recommended for all new Purchasing Card approvers, seasoned approvers, cardholders, and anyone new to a financial role (Financial Officer, Assistant Financial Officer, or Financial Coordinator) at all campus locations.

Health & Well-being Thursday, April 7 , 2022 11:00 am - Noon Online

Finding Balance in Busy Lives

Finding balance between our personal and professional lives is something many people strive for. However, consistently striving to achieve total balance can lead to feelings of guilt. By setting and working towards attainable goals at work and home, we can find ways to reduce guilt and feel more balanced. This webinar offers daily tips and long-term strategies to find the work/life balance that works for you, minimizing stress in the process. 

Communication Thursday, April 7 , 2022 1:30 pm - 4:00 pm Online

Improving Your Professional Writing Skills

This program is designed to teach employees how to improve their professional writing, including e-mail messages and letters, marketing copy (i.e. brochures), and more. Individuals will learn how to create accurate, clear, compelling content for any medium. Through hands-on, skill-building activities and interactive discussions, individuals will be confident that their message will be received. 

Who should attend: This course is designed for individuals who want to enhance their writing skills and learn how to create messages that will connect with their audiences. Continue your journey to becoming an expert writer who understands their audience, can craft a clear and meaningful message, and edit it to a perfect shine.  

Accountibilty Wednesday, April 13 , 2022 8:30 am - 10:30 am Online

Crucial Accountability

Accountability is a critical performance criterion for the workplace. Accountability exists at all levels of an organization/team. The accountability term is frequently used when tasks and team objectives are not being met, but more frequently than not, it was not defined up front what ‘it is’ to the accountable individuals and teams. Supervisors in particular are responsible for ensuring that accountability exists within the team but frequently ‘defer’ and do not confront the lack of accountability. At the same time individuals within an organization/team need to understand their individual accountability and holding their peers accountable. All need to understand what the elements are for achieving it and how to coach/counsel when it is not being met. Much of the presentation will be based upon the book, ‘Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior’. 

Companion Book Located in the LRN: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior.

Working at Penn State Wednesday, April 13 , 2022 11:00 am - Noon Online

General Safety Program: UPPS Scamming and Phishing Safety Training

Presentation on the numerous scams and frauds committed in person and online.

Communication Thursday, April 14 , 2022 3:00 pm - 4:30 pm Online

Effective Email Communication

This session will explore how to communicate with others via email and messaging apps. Learn how to craft strong emails that get to the point professionally and quickly. The session will also briefly examine messaging apps, such as Microsoft Teams, to uncover the best practices for these modes of communication.

Diversity, Inclusion, & Equity Tuesday, April 19 , 2022 1:30 pm - 3:30 pm Online

Subtle Slights and the Impact of Bias on Cultural Identity and Mental Wellbeing

How do we handle the unspoken, often unrecognized “little things” that foster sentiments and attitudes of inequity and incivility? Microaggressions speak to the attitudes, dispositions, and comments that many times lead to the devaluing of members of a community. This session will focus on recognizing, validating, and ultimately managing the display and impact of microaggressions.

Personal Effectiveness Tuesday, April 19 , 2022 9:00 am - 11:00 am Online

Thinking Critically

In this facilitated discussion, we will review the concepts introduced in the, “Developing Your Critical Thinking and Cognitive Flexibility Skillsoft video training that you will complete before the session.  
This session will help you improve your critical thinking skills. You'll learn about the intake, investigate, and act stages of critical thinking, as well as how to use analytical techniques to assess information. You’ll also learn the advantages of keeping an open mind through cognitive flexibility. 

Developing Your Critical Thinking and Cognitive Flexibility Course (48 minutes):   

Career Development Wednesday, April 20 , 2022 11:00 am - Noon Online

Resume Crafting Strategies Workshop

In this session, you will learn about the vetting process that recruiters use when reviewing candidate resumes, along with the implications this has on what you decide to include on your resume and how you plan on formatting it. The presenter, Dr. Bob Orndorff, will reinforce the importance of crafting your resume strategically versus slapping your content onto a piece of paper. You’ll also learn how to customize and tailor your resume to the needs and values of the recruiter and their organization. 

Working at Penn State Tuesday, April 26 , 2022 1:30 pm - 3:00 pm Online

Overview of Penn State Policies

This is a proactive program highlighting the positive aspects of Penn State policies, guidelines, and practices. Discover the ways in which Penn State policies impact your work life. Taught by professionals from the Office of Human Resources, this seminar is your opportunity to review or clarify the following topics:
-Relevant Recent Updates to the policies 
-Family Medical Leave Act (FMLA) 
-Fair Labor Standards Act (FLSA) 
-Sick/Family Time 
-Personal Holiday 
-Flex Time 
-Sexual and/or Gender-Based Harassment and Misconduct 
-Code of Responsible Conduct 
-Protection from Retaliation 
-Tangible Assets 
-HR 79 Staff Grievance Policy 
-Background Checks 
-Alternative Work Arrangements 
-Resources 

Leadership & Management Wednesday, April 27 , 2022 1:30 pm - 4:30 pm Online

Employee Engagement Strategies to Build an Effective Team

When you’re engaged at work, you’re dedicated, emotionally connected, and willing to give your best, discretionary effort. The problem is, most of today’s workforce is not engaged. In this workshop, discover today’s workplace trends, basic principles of engagement, and drivers of engagement. Start building an engagement-friendly workplace where everybody wins—customers, employees, and the organization. Emphasis is on improving workplace engagement. 

Companion Book: First, Break All the Rules
Reading the companion book is not required, but suggested to help increase your learning.

Working at Penn State Tuesday, May 3 , 2022 1:30 pm - 3:00 pm Online

Purchasing Card Policy and Procedure Training

Approvers are an integral and essential part of the Purchasing Card process. Approvers are the direct link to the cardholders for each department and Financial Officer.  Approvers are the ones ensuring financial integrity to the posting of all monetary transactions.

This training / refresher program would provide consistent, accurate, up-to-date information that will be a resource not only for approvers, but also for cardholders and anyone new in a financial role looking to understand this part of the purchasing process.


Who Should Attend?
Highly recommended for all new Purchasing Card approvers, seasoned approvers, cardholders, and anyone new to a financial role (Financial Officer, Assistant Financial Officer, or Financial Coordinator) at all campus locations.

Personal Effectiveness Wednesday, May 4 , 2022 9:00 am - 10:30 am Online

TIAA - Tomorrow in Focus – Saving for Your Ideal Retirement

Believe it or not, your retirement starts now.

No matter how old or young you are, or where you are in your career, your retirement begins when you start saving for it. Join us for an interactive exploration of retirement saving and learn how to help create an effective plan to help maximize your retirement potential.
 

Health & Well-being Wednesday, May 4 , 2022 11:00 am - Noon Online

Supporting Your Kids: Identifying and Addressing Signs of Stress

Many people have experienced higher levels of stress and uncertainty during the pandemic, including children. While we slowly move toward a sense of normalcy, the residual effects of the pandemic and other events may continue, making it more important than ever to support children as they navigate ongoing changes to their school life and daily routines. This webinar discusses how to identify signs of stress in children of all ages, and provides strategies to support them through challenging times. 

Leadership & Management Wednesday, May 4 , 2022 2:00 pm - 4:00 pm Online

The Collaborative Leader

In this facilitated discussion, we will review the concepts introduced in, “The Collaborative Leader” Skillsoft video training that you will complete before the session.  
In the session, you will learn about collaborative leadership skills and the advantages of leading collaboratively. You’ll also learn about building collaborative teams, how to deal with challenges, and how to collaborate beyond your team and organization. 

The Collaborative Leader Skillsoft Course (42 minutes):   

Personal Effectiveness Thursday, May 5 , 2022 1:30 pm - 3:30 pm Online

Effective Meeting Facilitation

To provide practical strategies that ensures efficient use of meeting time through amazing facilitation.  

Have you ever sat in a meeting asking yourself, ‘why am I here’, or ‘this is such a waste of time—when will this end’? If you lead meetings, you certainly don’t what this said about your meeting leadership. Attend this interactive session to pick up some new tips and techniques to make the most productive use of everyone’s meeting time. 

Diversity, Inclusion, & Equity Thursday, May 5 , 2022 9:30 am - 11:00 am Online

A Look at Incongruence with Race and Ethnicity and Why We Should Care

While race is ascribed to individuals on the basis of physical traits, ethnicity encompasses everything from language, to nationality, culture, and religion. We generally assume that people see our race, ethnicity, and culture the way we see ourselves. This session explores the influences of race and ethnicity on how we describe ourselves, which may be congruent or incongruent to how others describe us or according to official racial and ethnic designations. This diversity education topic considers how and why race is socially real, although not biologically real.

Communication Tuesday, May 10 , 2022 1:30 pm - 3:30 pm Online

Enhancing Confidence & Clarity in Giving Presentations

In this course participants will have opportunities to learn and practice presentation skills in a safe environment. This will include creating and practicing an elevator speech. The course is intended to help participants enhance their abilities to deliver presentations, speak with confidence and engage their audience.

Health & Well-being Wednesday, May 11 , 2022 11:00 am - Noon Online

Health Advocate Program 101: Learn How to Explore and Utilize Its Vast Employee Resources

In this session, learn how to navigate the Health Advocate website and find out about the free, personal assistance available to you and your family about personal, family, financial, and work issues to help you achieve a healthy work/life balance. 

Intended Audience: Benefits Eligible Penn State faculty and staff wishing to learn more about the Health Advocate Program benefit. 

Personal Effectiveness Wednesday, May 11 , 2022 2:00 pm - 3:00 pm Online

PNC Financial Wellness Workshop: It’s a Balancing Act – A Workshop for the Sandwich Generation

Members of the Sandwich Generation — adults caring simultaneously for their children and parents — may struggle to find a balance between their own financial security and the demands of caring for both children and aging parents. This workshop will help you understand your parents’ needs and how to talk to them about future financial decisions and potential living situations. Most importantly, we’ll talk about how you can continue to look out for yourself and your needs. 

Working at Penn State Thursday, May 12 , 2022 9:00 am - 10:00 am Online

Run Hide Fight: Active Attacker Response Program

Guidance on how to respond to an Active Attacker situation for Faculty, Students and Staff can be obtained through the Run Hide Fight: Surviving an Active Attacker Program, presented by the University Police. The Run Hide Fight: Surviving an Active Attacker Program provides information on the steps you can take to mitigate the actions of an Active Attacker.

Diversity, Inclusion, & Equity Thursday, May 12 , 2022 1:30 pm - 3:00 pm Online

Military Cultural Competency – Be a Veteran Ally

Do you know a military service member or veteran? Have you ever worked with one? What are they like and what were their experiences while they served? What challenges do they experience while serving or as they transition back to civilian life? How are they different from you and I, if at all? How do I engage and talk to them?

This session is an introductory session about the military and veteran community that lives in Pennsylvania, works alongside us, and are students at Penn State. We will discuss why it is important to understand the military/veteran culture and how to close any gaps that exist between service members/veterans and civilians. We will also learn about the military services and the military experience. We will discuss military/veteran stereotypes and myths as well as veteran experiences and challenges.

Change Management Tuesday, May 17 , 2022 9:30 am - 11:30 am Online

What is Change Management?

The term “change management” might seem to be a buzz word but, in fact, it is a defined process that organizations use to manage the people aspects of change. Change management professionals often work in collaboration with a project manager to help ensure the change being implemented is more likely to be successful. Becoming aware of this process can provide you with context on a change project you are involved in. 

Includes Assessment: Personal ADKAR Assessment (delivered during the session) 

Important Note: While not a requirement, we strongly encourage you to attend the, “Managing Change in an Ever-Changing Environment” Session prior to attending this session.

Health & Well-being Tuesday, June 7 , 2022 1:30 pm - 2:30 pm Online

Finding Balance in a Digitally-Driven World

Prior to the pandemic, many of us became increasingly reliant on technology in our daily lives. However, recent events have made virtual life the norm as we now do everything online – from work to school to socializing and more. It may no longer feel like we have the option to unplug, yet it’s important to consider how to use technology in a way that enhances (rather than detracts from) our mental health and well-being. This webinar reviews how to better understand this modern dilemma and explores strategies to find more balance and avoid technology burnout. 

Health & Well-being Wednesday, July 13 , 2022 11:00 am - Noon Online

Managing Addictive Behaviors with Healthy Coping Strategies

During challenging times, many people may struggle finding ways to manage the additional stress and uncertainty. From substance abuse and gambling, to online shopping, overeating, and more, these unhealthy and compulsive behaviors can quickly become destructive, impacting our emotional and financial stability, as well as our family members and coworkers. This webinar addresses how to identify potential issues that can lead to addiction, and explores effective coping strategies to manage stressful situations.

Health & Well-being Thursday, August 4 , 2022 9:30 am - 10:30 am Online

Managing Hybrid Work Teams

Before the pandemic, it’s estimated that 15% of employees worked remotely. Today, many managers lead teams who are working in a variety of ways (i.e., from home, hybrid), creating many unique challenges. This webinar examines these challenges and provides strategies for navigating issues such as flexibility and creating equitable working arrangements… while keeping employees accountable for performance goals. Additional topics include countering disconnection, fostering collaboration, encouraging engagement, and leading workers who may still be adjusting. Participants will also learn best practices for building a stronger team and bringing out the best in their team members, while stressing the key role they play in the areas of employee retention and development.